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Avro refund
Has anyone else had a problem getting their balance refunded after changing supplier via Martin's Cheap Energy Club?
I know the move has been finalised as I've had the cashback.
I chased it up on the 10th July to be assured that the final bill would be with me within 3 working days and the balance in my account 10-15 days. Nothing.
Rang again and have been assured, yes the message was sent before, he'd send it again and, guess what, final bill within 3 working days etc.
I was quite happy with Avro until I changed suppliers. But I am really finding this frustrating and would like the balance in my account back. All it says on my account online is can I give them upto date meter readings. But they had the final ones months ago,
I know the move has been finalised as I've had the cashback.
I chased it up on the 10th July to be assured that the final bill would be with me within 3 working days and the balance in my account 10-15 days. Nothing.
Rang again and have been assured, yes the message was sent before, he'd send it again and, guess what, final bill within 3 working days etc.
I was quite happy with Avro until I changed suppliers. But I am really finding this frustrating and would like the balance in my account back. All it says on my account online is can I give them upto date meter readings. But they had the final ones months ago,
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I switched from Avro on 26th June, so my 6 weeks will be up early August. Haven't had a final bill etc, as OP says online account is just carrying on asking for up-to-date readings and the usual monthly bill was produced on 11th July as if I were still with them. I'm sure if I wait I will get the refund but they don't seem very reliable. I'll report back if and when I receive anything.Retired at age 56 after having "light bulb moment" due to reading MSE and its forums. Have been converted to the "budget to zero" concept and use YNAB for all monthly budgeting and long term goals.0
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Got the final bill today and surprise surprise, it agrees exactly with the figures in my spreadsheet. They say the refund will be processed this week but that it could take another 10 working days to arrive. I guess they are just covering themselves, but it really shouldn't take that long these days. Anyway, will wait and see but it's progress.
Retired at age 56 after having "light bulb moment" due to reading MSE and its forums. Have been converted to the "budget to zero" concept and use YNAB for all monthly budgeting and long term goals.0 -
I had to be patient for my refund too - details in this post on another thread
https://forums.moneysavingexpert.com/showpost.php?p=76036241&postcount=1044
You will get it eventually but they do seem to take their time.I’m a Forum Ambassador and I support the Forum Team on the Budgeting & Bank Accounts, Credit Cards, Credit File & Ratings and Energy boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
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