Trainline wanting tickets posting to them but I must pay postage

sonypc100

TadleyBaggie wrote: »

That may not have made any difference, I recently booked a return trip to London from Basingstoke with SWR and after after about 10 minutes realised I had booked the wrong day. Booked the correct journey and applied for a refund for the incorrect day. Strangely, even though the tickets hadn't been even printed, the refund procedure required me to print them at the station and then post them in.

Just out of interest was that a freepost return?

theonlywayisup

davidmcn wrote: »

Legally, it's still "recorded delivery", no matter what Royal Mail currently brand it as.

Reading in context will help you.

the_lunatic_is_in_my_head

theonlywayisup wrote: »

Your call but if it were me, it would be a stamp and free certificate of posting with fingers crossed, knowing full well if it goes walkies then so does my £40.

I would pay for the Signed For delivery, big company getting lots of mail may well say they didn't get the tickets even if they were delivered but ended up not getting to the right place internally.

OP post them back for the refund and then complain in general to the rail operator about the cancellation.

wesleyad

sonypc100 wrote: »

tickets within the app were not a choice.

Silver lining in the end... else they'd now be asking for you to send your phone :rotfl:

sonypc100

wesleyad wrote: »

Silver lining in the end... else they'd now be asking for you to send your phone :rotfl:

LOL!:) tis' true

Jumblebumble

Barny1979 wrote: »

Loco2 don't charge a fee, unlike Trainline

Maybe he had the recent Amex 3% statement credit offer which would make trainline cheaper
However when a recent advance train London to Newcastle was cancelled booked on LNER website was cancelled LNER cheerfully made a full refund without admin fee of the outbound and return as they were all on one transaction
Whats the betting Trainline would not have refunded the return sticking to the rules that the advances are both singles.
Boy was I glad we did not use the Amex 3% offer as I suspect it would have cost £100

gettingtheresometime

Bogof_Babe wrote: »

Typical Trainline I'm afraid. Of course you shouldn't have to incur further expense, it wasn't your fault your trains were cancelled.

I had to return some tickets to TransPennineExpress the other day, and theirs is a Freepost address.

For future reference, avoid Trainline like the plague. There's loads of other websites (almost all train operators have one) selling exactly the same tickets with much less hassle and no card payment fees.

I have to be honest and even if it was a freepost address, I'd still pay extra for the signed for service.

TadleyBaggie

sonypc100 wrote: »

Just out of interest was that a freepost return?

Nope .

Bogof_Babe

Some operators don't even need the physical tickets returned, you just download a photo of them and they are happy with that.

Virgin Trains are better still, if you book on their website to travel on their train only (i.e. no connecting services on other operators' trains) they automatically pay a refund into your bank account if there's a cancellation or delay.