Trainline wanting tickets posting to them but I must pay postage

Bogof_Babe

Typical Trainline I'm afraid. Of course you shouldn't have to incur further expense, it wasn't your fault your trains were cancelled.

I had to return some tickets to TransPennineExpress the other day, and theirs is a Freepost address.

For future reference, avoid Trainline like the plague. There's loads of other websites (almost all train operators have one) selling exactly the same tickets with much less hassle and no card payment fees.

Barny1979

Book through Loco2 next time

sonypc100

Bogof_Babe wrote: »

Typical Trainline I'm afraid. Of course you shouldn't have to incur further expense, it wasn't your fault your trains were cancelled.

I had to return some tickets to TransPennineExpress the other day, and theirs is a Freepost address.

For future reference, avoid Trainline like the plague. There's loads of other websites (almost all train operators have one) selling exactly the same tickets with much less hassle and no card payment fees.

Thanks. It’s purely a point of principle. I’m not short of £2 by any means but when Amazon for example request you return an item that doesn’t work, before they will refund it, you get a free return, they will even send a courier out so you don’t have to go to the Post Office.

theonlywayisup

sonypc100 wrote: »

The ticket price and refund due is £40

Your call but if it were me, it would be a stamp and free certificate of posting with fingers crossed, knowing full well if it goes walkies then so does my £40.

sonypc100

Barny1979 wrote: »

Book through Loco2 next time

I normally always book through the operating train companies own website, this was a one off

Barny1979

sonypc100 wrote: »

I normally always book through the operating train companies own website, this was a one off

Loco2 don't charge a fee, unlike Trainline

davidmcn

theonlywayisup wrote: »

Which is a jolly good job as it hasn't existed for years.

Legally, it's still "recorded delivery", no matter what Royal Mail currently brand it as.

sonypc100 wrote: »

I know o have physical tickets but surely it should be suffice confirmation that they were not used due to no trains running at all that afternoon/evening between my points of travel.

You haven't told what type of tickets, so it may still have been possible them to have been used (or still to be used). I can understand them having a general policy of "return the tickets", rather than make everyone go down the rabbit-hole of figuring out whether or not there would have been possible ways of using the tickets based on their validity and exactly which trains ran.

sonypc100

davidmcn wrote: »

Legally, it's still "recorded delivery", no matter what Royal Mail currently brand it as.


You haven't told what type of tickets, so it may still have been possible them to have been used (or still to be used). I can understand them having a general policy of "return the tickets", rather than make everyone go down the rabbit-hole of figuring out whether or not there would have been possible ways of using the tickets based on their validity and exactly which trains ran.

They were an off peak day return valid on booked date of travel only

sonypc100

Barny1979 wrote: »

Loco2 don't charge a fee, unlike Trainline

The person I was travelling with had a railcard and as this was a same day booking trainline dont charge either that was the only reason we used them on this occasion

TadleyBaggie

sonypc100 wrote: »

I normally always book through the operating train companies own website, this was a one off

That may not have made any difference, I recently booked a return trip to London from Basingstoke with SWR and after after about 10 minutes realised I had booked the wrong day. Booked the correct journey and applied for a refund for the incorrect day. Strangely, even though the tickets hadn't been even printed, the refund procedure required me to print them at the station and then post them in.