Potential data issue with Dominos

unholyangel

Aylesbury_Duck wrote: »

Yes, if they rang and said "FitnessInstructorGuy has done this...." but not if they rang and said "One of your colleagues has done this....".

I still don't understand what OP wants. He got his apology, Dominos admitted they were wrong and I'm assuming (although he didn't say) that he got his refund as well.

Free pizza for life?

And which of those two do you think most likely, given that the OP was pulled up by the line manager a mere 10 minutes later and the fact that these types of action (vengeful/malicious) tend to be made with as much detail as possible as to identify the person, to ensure they feel the intended effects?

The OP asked if they can do that - probably worried about the effects on their job. There shouldn't be any - yes you can be sacked for what you do when representing your company. But thats usually what you post online or do with plenty of witnesses. Not for when the only evidence is hearsay of a absent third party.

gettingtheresometime

Honestly it doesn't take the powers Miss Marple to find details about someone, in a relatively short time, using the basic information.

Example 1 - we came across a wedding being set up in the US and a five minute search resulted in me finding out the happy couple's name & occupations.

Example 2 - our dog died & although we told the people who we walked him with personally, we received a written note from one of them who obviously found out our business address just knowing the company name from our polo shirts.

warby68

OP what do you actually want?

If Domino's agree with you, get them to ring your manager and smooth it over.

What are you in trouble for? Being shouty or ordering pizza? If the latter, not Domino's fault.

Give the Data Protection stuff a rest (unless they disclosed your preferred toppings of course!). Its too tenuous to resolve whatever issue you currently have.

If its actually compo you're after, much easier to pursue a 'goodwill' gesture from the manager who is on your side for inconvenience and embarrassment than some obscure data protection claim.

Be honest though, how shouty were you? For the shift manager to go to this trouble, sounds like you might have been not exactly polite.

Pollycat

FitnessInstructorGuy wrote: »

I never complained

I asked for a refund.

The manager had a hostile tone from the offset and was very aggressive with me.

He ended the call telling me that he didn’t like my tone of voice.

In your own words:

FitnessInstructorGuy wrote: »

Decided to get a dominos in at work while on my break.

Driver turns up with a messed up order.

Tell him that I want a refund and to take it back. I then call the branch.

They have me on hold for 10 minutes which induces a certain degree of anger.

End up having an argument with the manager on the phone.

Regardless of the rights of wrongs of Dominos manager ringing your boss - and regardless of how you say you conducted yourself in the original telephone complaint - I think you also probably used a hostile tone and was aggressive.
Whether you did actually swear or not is your word against his.

Potbellypig

What was wrong with your order?

unholyangel

Les79 wrote: »

Is there no possibility that, for whatever reason, the manager knew that OP was the one ordering the Domino's? Maybe OP even asked the manager if they wanted to place an order as well....

More so in a small/close-knit team, it could be stupidly obvious who they were referring to without having to reveal any personal information.

Also, would the pizza company be justified in giving a brief description of what he was wearing/hair style/hair colour etc?

OP said line manager, so not a small workplace. Its unlikely that close if the manager pulled them up about what is hearsay, rather than just asking about it. Plus, I've never known a line manager to be the one answering & directing calls.

Are you saying the dominos manager acted correctly and you too would take similar steps if you were a manager and a customer swore at one of your employees?

Unfortunately, being paid to do a job doesn't necessarily mean they're any good at it.

mattyprice4004

Sounds like you played billy big spuds and are just annoyed someone had the stones to stand up for themselves - good on them.

They don’t get paid minimum wage to take abuse from people.

unholyangel

Les79 wrote: »

Well I have known line managers to answer and direct calls.

Just speculation end of the day.



Possibly. I'd be of the opinion that my employees shouldn't be subjected to unnecessary abuse from a customer during the course of their duties. Might call up the company, or might call the police, if it is deemed bad enough.

How would you deal with it as a manager? If it was in a shop or on a bus, for example, then it is usually deemed as unacceptable to verbally abuse staff members. Bookmakers more so as that can involve physical abuse/violence.



Meh, this isn't definitive proof that a manager is not a good manager. If anything, it just shows that they need further training.

Yes and you'll find they will ban them as a customer - not contact their workplace because they happen to be getting dropped off at their work premises.

Remember, the allegation being made by the manager (not the driver) is that the OP swore at the driver. Some people consider hell, damn, crap, bloody etc as swearing. Nor would I consider that just because someone had swore, that they had been abusive. Theres a stark difference between telling someone to "go f*** yourself" compared to making an exclamation of "oh for f*** sake".

IMO yes it is proof. How can they possibly manage other people when they can't manage themselves? Disclosure of personal data is serious business. There are only a few exceptions to it - such as public interest or preventing & detecting crime - none of which apply here.

FitnessInstructorGuy

For clarification.

I was perfectly cordial with the delivery driver. There was no altercation between us whatsoever. No bad language was used at any point.

He had nothing to do with the situation.

The issue gained momentum when I asked to speak to the manager to get my refund.

He was defensive from the outset. In fact I would consider his response to be hostile which ultimately set the tone for the rest of the call.

The call actually ended with him firing a verbal volley towards me and hanging up.

He has then proceeded to make an accusation in order to try and get me into trouble with my employer.

He also used the data gleamed from my order by naming me and using it to make his complaint to my line manager.

Something is definitely amiss here.

I’m under the impression that he can only use that data to make a delivery.

However I may be wrong, which is why I created the thread. As has been previously mentioned, it’s a grey area.

Aylesbury_Duck

FitnessInstructorGuy wrote: »

For clarification.

I was perfectly cordial with the delivery driver. There was no altercation between us whatsoever. No bad language was used at any point.

He had nothing to do with the situation.

The issue gained momentum when I asked to speak to the manager to get my refund.

He was defensive from the outset. In fact I would consider his response to be hostile which ultimately set the tone for the rest of the call.

The call actually ended with him firing a verbal volley towards me and hanging up.

He has then proceeded to make an accusation in order to try and get me into trouble with my employer.

He also used the data gleamed from my order by naming me and using it to make his complaint to my line manager.

Something is definitely amiss here.

I’m under the impression that he can only use that data to make a delivery.

However I may be wrong, which is why I created the thread. As has been previously mentioned, it’s a grey area.

Thanks for the clarification. So there was a data breach. Again, what outcome are you seeking?