FISTRAL BEACH, Newquay, Inital Parking.. please help!!

MinnieSox9

My original email was addressed for the attention of Mr Gallaghar, but unfortunately this other person replied.

I noticed at the bottom of the email I was sent it states “As we have reached the end of our process, it will not be appropriate to respond to any further correspondence on this matter. For clarity, if you choose to send us further correspondence, it will be noted but we will not respond.”

Umkomaas

MinnieSox9 wrote: »

My original email was addressed for the attention of Mr Gallaghar, but unfortunately this other person replied.

I noticed at the bottom of the email I was sent it states “As we have reached the end of our process, it will not be appropriate to respond to any further correspondence on this matter. For clarity, if you choose to send us further correspondence, it will be noted but we will not respond.”

Send it anyway. It may be the wake-up call they need so this nonsense stops.

The_Deep

It may also constitute bad practice and in breach of the regulations, read this


https://www.gov.uk/government/publications/alternative-dispute-resolution-for-consumers/alternative-dispute-resolution-for-consumers

1505grandad

I assume I am weeing windward but as POPLA is administered by The Ombudsman Service Limited is it not possible to complain directly to that service? - although I do not know which "Sector" it comes under.

When on the "How to complain to us" page (Ombudsman Service) it talks about "your provider". So presumably it is a meaningless statement when "POPLA is administered by The Ombudsman Service Limited" is stated as far as complaining about POPLA.

Although on the "How we're regulated." page it says:-

"ADR officials

We have one ADR official, our Chief Ombudsman and Chief Executive, Matthew Vickers. He was appointed by the Board on a permanent basis after a rigorous process overseen by the Nominations Committee."

Would it hurt to write direct to Mr Vickers as the ADR official setting out how POPLA have unlawfully decided to reject a valid appeal and offers no further means of resolution.

As I say probably www.

Umkomaas

I'd go for Matthew Vickers - nothing lost. Also send again to John Gallagher. Make sure both emails are showing 'cc to ...' to cover any bolt hole.

MinnieSox9

Right okay so I need to draft a complaint to John Gallagher and then also to Matthew Hickers regarding POPLA ! should I explain the whole situation to Matthew? Or just regarding the appeal?

Ralph-y

please post up your letter here first...


good luck


Ralph:cool:

Fruitcake

You need a brief mention of the circumstances leading to the appeal, then the mishandling of your appeal and the mishandling of your complaint in more detail, but try to keep it concise.

As above, show us your draft before you send it. Put both addressees on the same complaint so Mr G can see you have taken this higher.
You could also mention that your complaint to the lead assessor has been intercepted so it is possible he is not even aware of this mishandling of your case.

Mention all the problems; the miscounting of days, the misinterpretation of sent vs given/received, and the difference between calendar days and working days.
Ask for an assurance that all three assessors will be retrained, and your appeals upheld.

Also point out that you believe this is a common problem as you have seen this happen to other motorists if the comments on the MSE PoPLA Results thread are to believed.

Brucella

Hi MinnieSox9
Have you made any progress persuading POPLA of their error?

I have the same issue and have failed to get past their call handler who again asserted that the NtK only has to be sent within the 14 day period.

I think it would help a lot of current and future Keepers if we could crack this injustice

Coupon-mad

Can you all get together and write as one to the Ombudsman Service attaching a copy of Schedule 4 with the 14 day period definition highlighted?

This needs a major kicking off by the victims.