Barclays Internal Review Hell

LeighM222

4 months later I have a result!!! Barclays admitted full responsibility for their part in wrongfully closing my account. It transpired they ignored the rescinding of the claim from Natwest, asked for more time, before remitting the funds back to them without an identity reference. Finally once I had confirmation from Natwest that had received no communication from Barclays since they asked for more time (in response to the rescind form) I made a formal complaint. 8 weeks later they have admitted guilt.

They are due to reopen my account and offered £800 in compensation plus £34 in interested.

I've posted their letter here (editing out my personal information). Having no experience of this, is £800 fair and reasonable for the damages to date?

alphabravocharli

Good to hear that finally you got the resolution. I think 800 is quite good compensation.

BTW i would like to see the comment of !!! the doom and gloom jumping on everyone and saying they must be guilty.

LeighM222 wrote: »

4 months later I have a result!!! Barclays admitted full responsibility for their part in wrongfully closing my account. It transpired they ignored the rescinding of the claim from Natwest, asked for more time, before remitting the funds back to them without an identity reference. Finally once I had confirmation from Natwest that had received no communication from Barclays since they asked for more time (in response to the rescind form) I made a formal complaint. 8 weeks later they have admitted guilt.

They are due to reopen my account and offered £800 in compensation plus £34 in interested.

I've posted their letter here (editing out my personal information). Having no experience of this, is £800 fair and reasonable for the damages to date?

LeighM222

alphabravocharli wrote: »

Good to hear that finally you got the resolution. I think 800 is quite good compensation.

BTW i would like to see the comment of !!! the doom and gloom jumping on everyone and saying they must be guilty.

Well he wasn't the only one to be fair. But doesn't matter.

LeighM222

@19995 - yes. Barclays had told me that the payee was 'lying' and had receipt of the funds remitted back to NatWest. Other more unhinged individuals would've sought some kind of backlash to such damning accusations. Alas, it was Barclays who lied to me - repeatedly. To compound their malpractice they had placed an external marker against my name registered with Hunter - then lied it about when asked.

Having had time to digest I am going for higher compensation. Calculating my true financial cost from their error it has come to almost £2k and that's without the awkward calculation in quantifying distress, inconvenience and outright humiliation they have caused. A basic whiplash claim warrants several thousand, so why wouldn't my 4 months of immense inconvenience be valued the same.

However I am not greedy and I do value their apology far higher than any compensation - especially to show off to others that doubted, and others who out rightly accused me of lying (some on here).

If anyone has any experience in compensatory amounts for these sort of scenarios then feedback would be epic.

Thank you!

Terry_Towelling

Well done, Leigh. (BTW you ought to have removed the letter reference too)

It's a very interesting letter from Barclays. If I were you, I'd also be complaining about the poor English and very strange references to Barclays in the third person plural, and as if they are (it is) a separate organisation to that of the letter writer.

The letter certainly doesn't meet its approved standards of communication and they've written to you on stationery without their blue logo - that is most unusual for them.

Something else odd is that Barclays only says it has contacted NatWest for the return of your funds. Does that mean you haven't actually got them yet? What if NatWest says there's nothing to send? What will you do then?

Looking forward to the next instalment.

LeighM222

Their lack of grammar and writing style is the least of my concerns. The content is much more significant. Complaining about such would come across as petty.

What is their approved standards of communication? The letter is sent as an attached on email for their Customer Service Associate. I too noticed the lack of company logo but didn't read anything into it. It came from the representative so I have no reason question it's authenticity.

Barclays spoke directly to the payee to give him details for NatWest to locate the remitted transaction (4 weeks ago). Unfortunately the details provided do not match anything in NatWest's records. Regardless - it was Barclays' error to send back the funds and so should, by rights, refund me with the balance immediately and discuss with NatWest the safe recovery.

And thank you Terry for the congratulations - I knew you would be most happy for me.:j

JuicyJesus

Terry_Towelling wrote: »

The letter certainly doesn't meet its approved standards of communication and they've written to you on stationery without their blue logo - that is most unusual for them.

It's really not. They're generally a bit lackadaisical with their style guidelines when it comes to posting out letters.

LeighM222

JJ - if you read Terry Trolling's messages on this thread he's consistently using a sarcastic and condescending tone to undermine and question the authenticity of my claim. His typically predictable, boring suggestion about the style of the letter is a back handed way of suggesting that it is someway untrue and not written by Barclays at all.

I'm going to ask admin to lock this thread. A side note to all: this is a money advice forum and I've consistently asked for advice. I've been met with judgemental malice and pointed fingers. I proved 90% of the nay sayers wrong with my apology letter from Barclays and had asked advice on whether their compensation offer was fair. This doesn't look like it is forthcoming.

Thank you to those with intelligence and manners who have given me positive and helpful feedback.

Penelopa.Pitstop

Did they remove fraud marker in Hunter? Congratulation on successful resolution.

JuicyJesus

LeighM222 wrote: »

JJ - if you read Terry Trolling's messages on this thread he's consistently using a sarcastic and condescending tone to undermine and question the authenticity of my claim. His typically predictable, boring suggestion about the style of the letter is a back handed way of suggesting that it is someway untrue and not written by Barclays at all.

Ah, I see now. But yes, for what it's worth, I'm very pleased you have a positive outcome and I don't doubt the authenticity of the letter at all, spelling errors and all. As much as I say Barclays are lackadaisical, good written English skills can be kind of rare in general.

With regards to the other question from Penelopa.Pitstop about National Hunter, Hunter isn't for this type of (suspected) fraud so I wouldn't worry. Hunter is for spotting discrepancies on applications.