Forced to use BT

wild666

The only option is have another line installed that is no FTTP

[Deleted User]

@Wild666

Unfortunately if you live in a new build which has never had a copper line (that is it is wholly FTTP from BT Openreach) then you will not get a copper line installed ever.
Copper phone lines are dying and if you have FTTP then that is it.
The property developer will not have paid for a copper line installation to the whole estate and as FTTP is fit for purpose, there is no legal standing for getting a copper phone line.
OFCOM will just say that you have the best technology installed and you will have to make do.

DCFC79

worried_jim wrote: »

Go the 4g mifi route. 3 offer unlimited data for £20 pm and with 5G on the way who needs cables.

EE is another option too.

All depends on what the signal strength is like for the OP and who the OP has for a mobile provider, might be able to get a discount.

[Deleted User]

At the moment it looks like Sky will roll out their FTTP in the 2nd part of the year (which has now started obviously) but it will probably be in December. This isn't official so can change and there's no indication of coverage yet.

Croft12

Colin_Maybe wrote: »

At the moment it looks like Sky will roll out their FTTP in the 2nd part of the year (which has now started obviously) but it will probably be in December. This isn't official so can change and there's no indication of coverage yet.

Sky have signed a deal to resell BT/ORs packages so it should be everywhere they are. Its possible they might charge extra for market A

onomatopoeia99

tbish61 wrote: »

I am in the same situation. I tried to change to NowTV. Because my postcode was not available on their online system I had to phone. They told me they cannot touch BT/Openreach equipment installed in my property. I called Openreach who explained that there are seven other companies that offer FTTP but I don’t recognise any of them; they are more expensive than BT and they are mainly for business users, as far as I can establish. I have had to renew my contract with BT. The best offer they could do was £6 a month discount. I can’t even downgrade to a cheaper service as there is basically only one tariff for FTTP broadband and calls. I’ve been stuck with BT and their excessive charges for three and a half years. I was told I could change providers after 12 months. It’s disgraceful. Surely Ofcom should get involved?

We are repeatedly told how this country is in the internet dark ages as so little of it has fibre to the property and we're all forced to use "outdated" copper for our internet connection.


You're one of the lucky few that actually has a fibre to the property connnection, which is the best available in a domestic setting, but are still complaining ? What do you expect OFCOM to do, write to all the poundshop cheap and nasty ISPs and tell them they must offer FTTP because the UK is full of punters that know the price of everything and the value of nothing?



You did not "have" to renew with BT, there are several alternatives as you have discovered. You chose to renew with BT.

littleboo

I think what Ofcom could do is ensure that the ISP's who don't offer FTTP provide accurate information to the customer instead of misleading them. Too often they seem to tell the customer that they are not allowed to provide a service, implying it's a restrictive practice.

iniltous

Misinformation is quite common, be it uninformed customer service representatives, or the CSR is following corporate policy to portray a competitor in a poor light, and it does seem to work as with the OP and many others who are told by the company they would prefer to use, because they offer cheap copper based service, they are ‘unable’ to offer full fibre because ‘it’s not allowed’
TBH, as OR FTTP becomes more common ( 4 million homes by 2021 ) the company’s that don’t currently offer it will have to start.
The bigger LLU operators would have to move customers off their own LLU kit to use FTTP,so they are likely to try to sweat their LLU assets for as long as possible

JJ_Egan

The basis of the complaints is not i am locked to XXX service but i dont want to pay the going rate for this high speed more reliable service .

Hutchy96

I'm in a similar situation and the frustration is more along the lines of "I want 50mbs internet. A provider using FTTC would be offering £x per month, whilst BT through FTTP is offering £y per month, which is £z per month more expensive for the same speed."

So, although you are fortunate to have FTTP, unless you need or are prepared to pay for very high speed internet, you are effectively paying more for the same service that people are receiving through FTTC