Disgraceful treatment from TUI,

elsien

London3344 wrote: »

They planes are thirty year old and the staff may well have poor english skills (Which will cause my dad to have a metldown as he struggles with that).

How do you equate a thirty year old plane with poor English skills?


If you're going abroad on holiday then there's a fair chance many of the people you meet will have poor English skills. Although probably still far better than our foreign language skills.

If it's such an issue for your dad maybe he needs to seriously s reconsider his choice of destination.

Ok, just spotted your edit. You really do seem to be looking for any excuse going to claim compensation. How about just waiting to see what actually happens instead of catastrophising about it all?

malkie76

London3344 wrote: »

They planes are thirty year old and who knows what the legroom is like.

Probably far better than today’s densification of airline seating in economy.

Of course you can easily fit new seats to old planes so the age of a crate is no guidance on seating.

London3344

TUI need to understand people like my dad are the type who get stressed badly - mocking tones from staff just lose them custom.

Westin

Did you book your holiday with that TUI travel agency branch or online?

Caz3121

London3344 wrote: »

They planes are thirty year old

not quite https://www.planespotters.net/airline/GetJet-Airlines

photome

Wow, there are often overreactions posted on here but this is up there with the biggest ( the OP that is)

BoGoF

London3344 wrote: »

TUI need to understand people like my dad are the type who get stressed badly - mocking tones from staff just lose them custom.

Perhaps travelling abroad is not the greatest idea in the world then.

Maybe he needs to learn the world doesn't revolve around him.

soolin

BoGoF wrote: »

Perhaps travelling abroad is not the greatest idea in the world then.

Maybe he needs to learn the world doesn't revolve around him.

Whilst it seems harsh to say that I do wonder if travelling by air is an entirely good idea with such a passenger. I travel a lot and even now things happen that I have no control over, flight times get changed, planes are delayed, weather causes issues at some airports, the list goes on and on. Having someone with autism in the family who tends to stress out badly once out of a familiar routine, I'm not sure I would subject them to a flight where I would have no control over anything.

I'm also concerned at the casual comment by OP that some staff might not have good English skills. If that is a real concern to them (and it seems a bit bizarre to me!) then surely travelling overseas where hotel staff , waiting staff, staff in shops etc might not speak perfect English is going to be a nightmare.

NoodleDoodleMan

All else apart, it's hardly TUI's fault that certain Boeing 737 model aircraft have all been grounded due to a potentially critical safety issue.

Must be a logistical nightmare to re-arrange alterrnative planes in these circumstances.

bagand96

Maybe they should just drag a 737 MAX out of storage and fly you on that instead? Would that make you feel happier?

The T&C's of your booking will state that they reserve the right to change operating airline, aircraft, flight times etc etc. The T&C's for the pre-booked seating will state that due to operational requirements they may not always be able to be honoured.

Bottom line is that the 737-MAX grounding is an exceptional situation. It is costing TUI millions to have to find spare charter aircraft for the whole summer season. A company like TUI will have done their due-diligence of any operators they are using.

It may seem like an inconvenience, but you're still getting the flight at the time advised to your holiday. IF (and it's an IF at the moment) the pre-booked seating doesn't work out, then calmly and politely ask at check-in if there is anything that can be done due to your concerns. If you end up with seats not together, ask the cabin crew (again calmly and politely) if there is anything they can do.

If you have issue with the way the store staff addressed you then by all means feed that back to the branch manager or TUI head office. Although quite often I find the level of service received is directly proportional to the manner in which the customer acted.

Don't let a flight ruin your holiday - it's a means of transport from A to B. If you're winding yourself up this much about it at this stage then it's likely to affect the entire holiday experience.