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The email sent out to a handful of our customers today relate to a clerical error from when green first launched in the compliance year ending the 31st March 2020. This is where we didn't buy enough REGO's to match our customers energy volume due to inefficiencies in the energy transmission and distribution system being miscalculated.
When identified we immediately set right to correct this issue and purchased extra REGO's for the compliance year ending the 31st March 2021 to ensure our volume to date was matched by REGO's. We also made a payment into Ofgem's voluntary redress fund whereby this money will be used to help those most in need and also reduce carbon emissions from energy use.
Whilst we are deeply regretful of this error, the amount in question relates to less than 1% of all electricity supplied to our members to date and Green remains committed to pushing for a greener future.
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@GreenSupplierLtd - thanks for clarifying the magnitude of the discrepency. I imagine customers during this time probably won't bother asking for any compensation then.Changing the subject - any plans for more Green Mondays?0
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GreenSupplierLtd said:The email sent out to a handful of our customers today relate to a clerical error from when green first launched in the compliance year ending the 31st March 2020. This is where we didn't buy enough REGO's to match our customers energy volume due to inefficiencies in the energy transmission and distribution system being miscalculated.
When identified we immediately set right to correct this issue and purchased extra REGO's for the compliance year ending the 31st March 2021 to ensure our volume to date was matched by REGO's. We also made a payment into Ofgem's voluntary redress fund whereby this money will be used to help those most in need and also reduce carbon emissions from energy use.
Whilst we are deeply regretful of this error, the amount in question relates to less than 1% of all electricity supplied to our members to date and Green remains committed to pushing for a greener future.
If all the electricity Green.Energy purchased from the generators was 100% renewable green electricity, then you would have an exact matching set of REGO's to go with it and it would be impossible to have a discrepancy.
So it appears you have been buying dirty electricity on the cheap from sources such as coal and gas and intending to buy a separate REGO to cover the it. The table below shows that 11.3% of the energy supplied by Green during the period in question was dirty electricity - that was not a clerical error, that was a deliberate decision to buy dirty energy. I'd say the clerical error was not buying separate certificates to cover the 11.3% of dirty electricity.
Now this is the bit that is confusing me:
According to the email "closer to 90%" of the electricity was covered by REGO's - I speculate that is the 88.7% that was genuine renewables because they would come with a REGO automatically. Therefore I'd say the remaining 11.3% of dirty electricity did not have any REGO purchased whatsoever.
The 88.7% renewable energy purchased already had a REGO certificate which is calculated at the generator end - ie before any transmission losses are incurred so it is impossible to mis-calculate the REGO's for the that. To explain, think of an energy company that buys 100% renewable and gets a certificate for all of it. They don't need to buy more REGO's to cover transmission losses.
According to National Grid - Transmission losses are about 10% split roughly half and half between the generator and the consumer so transmission losses would be about 5% as far as Green is concerned.
So the only part that could be miscalculated is the 11.3% of dirty electricity and if Green forgot to include the 5% transmission losses as a clerical error when buying extra REGO's, then about 0.6% of the total supply would be missing a REGO - not 10%.
Just doesn't add up to me.
I think a little more transparency is needed with all energy suppliers:
Normally an energy supplier needs to provide the above information on the 1st October following each period of disclosure, but because Green.Energy only started trading on 1st June 2019 they were exempt because it was a partial year and so the information would not normally become public. Except Green.Energy decided to publish it just over a week ago for some reason even though they are not obliged to.
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Does it matter, when the consumer is ultimately interested in the tariff rates for best prices (comparing prices)...
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Bacman said:Does it matter, when the consumer is ultimately interested in the tariff rates for best prices (comparing prices)...I have cheaper options than Green but the companies don’t get favourable reviews. I do want cheap but not so far as giving me service problems or risking being forced on to a supplier of last resort when they go belly up which could cost more until switching again.I want a trustworthy and transparent supplier with a good reputation.I have actively chosen suppliers with renewable electricity for the last 7 years because that matters to me more than price.I care enough to pay an extra half pence per litre on my fuel right now to get a carbon neutral offset - not everything in life is about money.Having said that I’m not just knocking Green with my last post, more of a general dig at all energy suppliers claiming a ‘green’ status but are actually buying non-renewable and thus still funding that industry.0
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Did anybody have problems entering meter readings last night? I tried both the website and app without joy and changed the connection on my phone from wireless to mobile data to eliminate my internet being a problem. I've instead contacted them via "live" (does Green replying an hour or so later actually mean it's still live?) chat with my information and readings.I really am glad that I'm leaving, it just feels like it's one thing after another now. It's as though they botched together a system which is straining under stress. It's a shame, because when I joined Green I felt positive about them.0
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I sent a message to Green on this forum and the next day had their complaints manager on the phone to me, had a fairly long, friendly, relaxed and quality phone discussion.Issues I had are being resolved. Professional service. They are also recruiting more staff to ensure customers get replies to emails etc in a decent speed, etc. Anyone thinking about joining Green I think should do so, if you are teetering and want to know a bit more on how they seem to compare to others, etc; send me a message. I don't work for Green however I believe in praise where it is due and giving honest unbias feedback to others if asked. Pity the referrals page went a while back as I put a load of good details on that.
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We are having a nightmare with Green. We moved into our property almost 4 weeks ago. We did the usual, ring round all the suppliers, council, etc. All sorted, apart from Green. They kept insisting they didn’t supply our property (they do, both gas and electric). It was only when we called back and insisted they did, they somehow managed to find the property. All details were given to set up a new account so we could switch. Still hadn’t heard anything and it’s been nearly a month. We tried to contact them again. We were told the same thing, they didn’t supply the property. Then after escalating, they did, but it’s on a non existent tariff and it’s not a live account. Oh and we can’t confirm the direct debit because there isn’t one, so they couldn’t proceed our query further.
I wonder if our vendor is having an equally bad nightmare trying to get the final bill, it would be interesting to know. Anyway, switch is going through for electric and fingers crossed gas. I have to say our experience is reflective of those elsewhere, the customer service advisors don’t even know who their own customers are. You can’t confirm your account to proceed further and they won’t proceed your account. Utter nightmare!0 -
An update on this shocker of a company. The only communication we have had in 4 weeks is an automated email now we’ve began a switch to another company. Which I’ve sent on to trust pilot. It seems they have all the time in the world to falsely claim people are making up being a customer. But not to actually work with the customers efficiently. If they did that, they wouldn’t have a trust pilot problem.0
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Time to say goodbye to Green.
Second price rise in less than a year and this one 33% increase overall.
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