Green reviews: add your feedback

Bacman

Well, I posted a month ago after being switched to Green from Scottish (and YE). My true experiences are to date:

No issue with Scottish, sure it took months but credit eventually arrived fine, was correct as was YE bill; switch to Green from Scottish went hassle free. I gave meter readings a couple of days before switch, those figures were taken fine from Scottish and Green, Scottish bill correct, no issues.

I have logged into my Green account with the "magic link", about 5 times in the last month, on each occasion the email link came through fast, once took a minute, other times seconds. No issues there. Logged in fine to my account.

Got email to update meter readings as one would expect, did so via my account easily.

When originally got quote from their website, ignored the "1 bed/2 bed" estimate as those yield silly low prices, people sign up to that not realising that isn't THEIR price but a so-called average price, just go to the option to tweak the quote, add your actual last year's readings and you will get an accurate quote; if you sign up on that then you will be charged that price. People who don't do this will then wonder why their price has increased, as per a previous poster. This is not just Green but all other providers too.

Only spoke to their call centre once, got through quickly, just a few minutes wait. Always a good idea to phone at the start of the day of any call centre - bit like going to a supermarket, it gets busy when people are up and about not early in the day.

Regards the online chat on the website, yes, that is unclear and unhelpful, to get through you need to select the option that the bot didn't answer the question, when it should get you through to online chat. That could and should be changed to just be totally and immediately online chat.

Only poor experience I had was the one time before signing up with them, emailed a query, took about 6 days to reply; which is why after a day I phoned them (as above), so their excessively slow email reply when it appeared was no longer useful.

As usual, if you update your monthly readings then they can only charge what is on those readings and you will have been confirmed the unit price of your electricity when joined (as I was), so by definition, you will be charged correctly.

Green are no different to other electricity providers, apart from the "magic link" which is a better idea for security than a normal password.

Given the above, no idea why people are unhappy. If you enter your meter readings then "estimated" bills don't happen, if you entered your correct electricity usage originally then no surprises (for example, I was paying £109 with YE, entered my figures on Green and it came to £105, yet if I hadn't entered the figures on the quote and just took the generic sign-up of £36 it would have been wildly wrong). By all means gripe if you can't get through to them or log into your account or get charged wrongly however if it's to do with the last point, the issue will not be theirs.

redlakes

I agree with Bacman above, if you input all the right data at the right times, I haven't had any issues now 16 months later. I use fingerprint on my mobile to get into account instantly and after several logs ins you are asked to use the magic link just once again, if you don't want to use magic link every time, try  that.

Bacman

I don't like mobile phones so only use it when I have to so use the "magic link" only.    I'm too old-school, I am PC literate and have been using computers since 1983 including learning to a moderate level Assembly Language and to a high level Basic, fixing my software issues and updating hardware back in the day. In saying that, I have no interest in laptops or smartphones, I like my desktop PC! (so no fingerprint sign-on for me, my smartphone is too basic and old for that!)  lol

JohnSwift10

My deal with BG ends at end of May and Green have come up cheapest for me (including doing separate suppliers for gas and electricity) so I will be starting to switch to them in a few days.

Does anyone know if my BG smart meter IHD will still work or will I have to start going outside again to read my meter?

Bacman

No idea, what I know from Green as I asked them is they can install a smart meter if asked but if you don't want one you don't have to with them.

David28

My BG tariff ends at the end of May and Green Energy is the lowest tariff for my gas and electricity so I will give them a try as well.

bristolleedsfan

Might be more than useful for anybody considering switching to Green,  £22 cashback for single use and £44 cashback for dual use is stated to be  available switching to Green https://www.topcashback.co.uk/topcashback-compare-energy/

Inigo_Montoya

JohnSwift10 said:

My deal with BG ends at end of May and Green have come up cheapest for me (including doing separate suppliers for gas and electricity) so I will be starting to switch to them in a few days.

Does anyone know if my BG smart meter IHD will still work or will I have to start going outside again to read my meter?

I have a smets2 meter & green were not set up to read it automatically when I recently transferred to them

Personally I suspect green are the next company that will go bust eg  do to  cash flow issues & offering tariffs they are making a loss on

poppellerant

thelight said:

poppellerant said:

Is anybody having issues signing into their Green account, installing the app or contacting them?

As usual, I took my meter readings for submission and recorded them in my spreadsheet before attempting to log in to Green to submit my readings for billing purposes. Even this morning and I still waiting for the magic link to arrive - and I have checked the email address is correct and tried several more times.  My junk/spam and deleted folder are all empty, so clearly the email isn't being discarded by some over enthusiastic spam filter.

I installed the app on my phone in hope of being able to submit my meter readings this way.  Again, this requires a magic link which I am also still waiting for.  Also the reviews on Google Play (link) reflect my own experience.  So it's not just something at my end.

Finally I tried to contact Green this morning on live chat.  Their options do not allow me to speak to an advisor, so I am sat on the phone in a queue while making this post.  The options given to me by the bot when it asks "What can we help you with today?" are totally useless and don't enable me to speak with anybody.

I am beginning to wonder if this is the beginning of the end, as I am feeling the same vibes that I did when I was with Iresa - at least they let me log in, though!

Overall a very bad experience when trying to do something basic, such as log in and submit a meter reading.  Not good.

I submitted my meter reading yesterday via the website without issue so maybe a temporary glitch?

As a fellow ex-Iresa sufferer I've found Green to be far better. The closest comparison at the moment seems to be Symbio

How did you sign in to the website? Using your email address or phone number? I can sign in using phone number, but not my email address - prior to this, I could sign in with my email address.

Again the issue raises it's ugly head.  I want to submit my meter readings using the website and I'm only able to sign in using my phone number.  Not particularly handy, as my phone was out of reach on charge.

Today I try to contact them and their live chat is as useless as it was the last time I used it.  See the below image which I am staring at right now:

I wonder which of those options allow me to discuss their absolutely useless and shambles of a website? It looks like I'm going to have to phone them up, again.

brewerdave

Are they still offering to give you free money if you lend them some ?? Still have no idea how that pyramid scheme was allowed !!