Green reviews: add your feedback

GreenSupplierLtd

worrywart_3 said:

Hi green energy I’m wanting to Move to you but am an ex tonik customer I take it there is no warm front grant? Should I wait for my service to go over to Scottish power first ? I have a credit balance with tonik so want that back 

Hi there worrywart_3
OfGem's advice is to wait until your account with Scottish Power is up and running. Especially if you are expecting a refund from Tonik as moving to a supplier other then Scottish Power may delay a final bill, in turn delaying the refund. 

However, it is entirely your choice.

If you have any further questions, our live chat is open 2/7, so do not hesitate to contact us  

Neil Anthony
Team Lead - Complaints

GreenSupplierLtd

worrywart_3 said:

Hi green energy I’m wanting to Move to you but am an ex tonik customer I take it there is no warm front grant? Should I wait for my service to go over to Scottish power first ? I have a credit balance with tonik so want that back 

Hi again  

In relation to the Warm Home discount, if you chose to stay with Scottish Power, you may need to apply again, depending on which group you are in, the core group or the broader group. It all depends on how you qualify for the Warm Home Discount. It is always best to check and apply if needed, just to make sure you get it. 

Neil  

razord

Submitted my switch yesterday onto the extremely good value (but, extremely short lived?!) Kelvin tariff. Process has been pretty smooth so far, and I am stress testing the process by cancelling a PFP switch I started 2 days earlier to submit this one to Green - hopefully it'll all just work.

GreenSupplierLtd

razord said:

Submitted my switch yesterday onto the extremely good value (but, extremely short lived?!) Kelvin tariff. Process has been pretty smooth so far, and I am stress testing the process by cancelling a PFP switch I started 2 days earlier to submit this one to Green - hopefully it'll all just work.

Hi Razord

Thank you for choosing Green! 

We update our tariffs regularly to make sure we are giving our customers the best possible unit price.  If you have gave it a couple days after you cancelled, everything should go smoothly, however, if you have any further questions please do not hesitate to contact us, our live chat is open 24/7  

Thanks
Neil

Sandybanks

Over the last 4 months ive transferred 3 different supplies to Green. Two of these went without a hitch and i have found the meter reading submission and the statement presentation to be easy and well thought-out. On the third someone at their end wasn't paying full attention and has managed to transfer an old unused MPAN that still remains on the central register for the property. How they managed to do this I dont know as the Mpan they should have transferred was currently held by Bulb, is a single rate and domestic and they transferred a 10year old Mpan possibly with N power, Economy 7 and Commercial. I am interested to know what procedure has to be gone through for them to get the correct Mpan and the timescale especially as there is a considerable difference per kw of energy I use whist still being with Bulb when I should have transferred to Green. I was also expecting a big refund from Bulb which would have been useful over Christmas but now is delayed.   

GreenSupplierLtd

Sandybanks said:

Over the last 4 months ive transferred 3 different supplies to Green. Two of these went without a hitch and i have found the meter reading submission and the statement presentation to be easy and well thought-out. On the third someone at their end wasn't paying full attention and has managed to transfer an old unused MPAN that still remains on the central register for the property. How they managed to do this I dont know as the Mpan they should have transferred was currently held by Bulb, is a single rate and domestic and they transferred a 10year old Mpan possibly with N power, Economy 7 and Commercial. I am interested to know what procedure has to be gone through for them to get the correct Mpan and the timescale especially as there is a considerable difference per kw of energy I use whist still being with Bulb when I should have transferred to Green. I was also expecting a big refund from Bulb which would have been useful over Christmas but now is delayed.   

Hi Sandbanks

Thank you for your post. What we would have to do is erroneous transfer the incorrect MPAN away, however, while we do that we can apply to take the correct MPAN. This is normally a 17 day process, which includes a 14 day cool off period, however, we can see if we can push this through quicker due to the issues you have had. 

If you can email me at complaints@green.energy I can make sure this is done as soon as possible. 

Neil  

martyp

Hi all,
Just been reading through all the comments on this thread after starting my switch to Green. I'm pleased to see fantastic response to comments on here by representatives at Green including one from the CEO which was a surprise.
I've had personal experience in the energy industry having worked for one of the big six for well over 10 years and can't imagine the CEO of any of those commenting personally on here so like the personal touch. So far I have been pleased with the customer support from the UK based team as I despised the major loss of jobs with the big 6 especially to offshore call centres and have had nightmares with one of them in particular being bounced around departments full of people where you're just a statistic in their call stats. I know someone also that had to push smart meters on customers at another big 6 and they found it an awful experience intimidating vulnerable customers to get their stats up.
I know especially with small companies there will always be cynics and doubters as there might be some teething issues in the early days. Every company has to start somewhere, big supermarkets started as little shops where people decided to take a chance shopping there.
I'm leaving Peoples Energy as I was sold on their 75% profits to customers which seems to keep getting postponed and is now expected in 2023 at which point I would have probably paid a lot more for my bills. So far Green have proved good with customer service, having used the chat where I didn't mind a bit of a delay where I got to deal with someone that could communicate in a very legible and personal way. I appreciate the staff might be very busy at the moment and impressed they are available such long hours.
Peoples Energy used to respond on the MSE forums in the early days and that seems to have died out so I hope Green can keep this up as they grow and that it's not just an early days thing.
I emailed Peoples Energy on the 20th November with a query where it raised a ticket in their system. I added a note to that ticket mid December to ask when I'm getting a response and still nothing so now have an email from them to say sorry I'm leaving which is obviously automated.
By comparison I emailed Green 2 days ago and had a very long, personal and detailed response from someone today.
I haven't tried calling or using social media channels (aside from here) but am definitely pleased so far. Also where people have commented about not receiving much in the form of emails after initiating the switch, I have received several relating to direct debits and time scales since starting the switch 2 days ago.
I've yet to comment on the completion of the switch and frequency of billing or functionality of the app but so far so good.
Keep up the good customer service green

GreenSupplierLtd

martyp said:

Hi all,
Just been reading through all the comments on this thread after starting my switch to Green. I'm pleased to see fantastic response to comments on here by representatives at Green including one from the CEO which was a surprise.
I've had personal experience in the energy industry having worked for one of the big six for well over 10 years and can't imagine the CEO of any of those commenting personally on here so like the personal touch. So far I have been pleased with the customer support from the UK based team as I despised the major loss of jobs with the big 6 especially to offshore call centres and have had nightmares with one of them in particular being bounced around departments full of people where you're just a statistic in their call stats. I know someone also that had to push smart meters on customers at another big 6 and they found it an awful experience intimidating vulnerable customers to get their stats up.
I know especially with small companies there will always be cynics and doubters as there might be some teething issues in the early days. Every company has to start somewhere, big supermarkets started as little shops where people decided to take a chance shopping there.
I'm leaving Peoples Energy as I was sold on their 75% profits to customers which seems to keep getting postponed and is now expected in 2023 at which point I would have probably paid a lot more for my bills. So far Green have proved good with customer service, having used the chat where I didn't mind a bit of a delay where I got to deal with someone that could communicate in a very legible and personal way. I appreciate the staff might be very busy at the moment and impressed they are available such long hours.
Peoples Energy used to respond on the MSE forums in the early days and that seems to have died out so I hope Green can keep this up as they grow and that it's not just an early days thing.
I emailed Peoples Energy on the 20th November with a query where it raised a ticket in their system. I added a note to that ticket mid December to ask when I'm getting a response and still nothing so now have an email from them to say sorry I'm leaving which is obviously automated.
By comparison I emailed Green 2 days ago and had a very long, personal and detailed response from someone today.
I haven't tried calling or using social media channels (aside from here) but am definitely pleased so far. Also where people have commented about not receiving much in the form of emails after initiating the switch, I have received several relating to direct debits and time scales since starting the switch 2 days ago.
I've yet to comment on the completion of the switch and frequency of billing or functionality of the app but so far so good.
Keep up the good customer service green

Hi martyp

Thank you so much for your kind words, I am pleased to hear of your experience so far, long may it continue! 

If you do have any queries, please do not hesitate to contact us, you can post here, email, live chat, phone or head over to our Facebook page. We are open 7 days a week 7am to 11pm, with our live chat service being 24/7. 

Hope you have a fantastic day. 

Neil  

gsmh

I've been trying to access my Green account all day, but it appears to be down. Anyone else having the same issue?

GreenSupplierLtd

gsmh said:

I've been trying to access my Green account all day, but it appears to be down. Anyone else having the same issue?

Hi There,
We have today experienced some technical issues with our App and Web portal but our development team are aware and looking into this.
If you need anything in the meantime you can always call us on 0345 222 2525, our lines are open from 7am until 11pm, 7 days a week.
Apologies for any inconvenience.

The Team at Green.