Green reviews: add your feedback

GreenSupplierLtd

Korkyb said:

I got an email yesterday advising the 10% top up offer for adding credit has been extended to the end of today (1st Feb).

Given the current situation I also wonder if this is entirely altruistic.

If I did top up my account & the company went under does anyone know what might happen to my credit? Would the protection that covers credit though normal overpaying still stand for credit added in this fashion?

10% is almost 10% more than I'm getting for my dosh in my savings account! 

Hi Korkyb,

We extended our Green Monday promotion as a number of our customers were not able to benefit from it as they had either an outdated version of our App or missed the original emails we sent. 

Likewise with your direct debit payments you pay us each month, any payment to Green is protected by the regulator Ofgem. It doesn't matter if that is direct debit, top ups or even a good old fashioned cheque. 

Korkyb

GreenSupplierLtd said:

Korkyb said:

I got an email yesterday advising the 10% top up offer for adding credit has been extended to the end of today (1st Feb).

Given the current situation I also wonder if this is entirely altruistic.

If I did top up my account & the company went under does anyone know what might happen to my credit? Would the protection that covers credit though normal overpaying still stand for credit added in this fashion?

10% is almost 10% more than I'm getting for my dosh in my savings account! 

Hi Korkyb,

We extended our Green Monday promotion as a number of our customers were not able to benefit from it as they had either an outdated version of our App or missed the original emails we sent. 

Likewise with your direct debit payments you pay us each month, any payment to Green is protected by the regulator Ofgem. It doesn't matter if that is direct debit, top ups or even a good old fashioned cheque. 

Thanks.

If I was to top up my account (say by £500), could I then reduce my direct debit to a nominal amount in order to use up the credit?

DiseasedBunny

Still waiting for my 15th jan bill to come through...first issue I’ve had with them, but with the price rise, 27% increase! I’m seriously looking at jumping ship

Arefer

I’m also waiting for my final bill and credit refund after moving home in December, despite chasing them a few times. They are very slow to process credit refunds, and I would therefore avoid building up large credits in your account.

In contrast, my gas supplier (Zog Energy) produced a final bill and refunded my credit within a week.

DiseasedBunny

Arefer said:

I’m also waiting for my final bill and credit refund after moving home in December, despite chasing them a few times. They are very slow to process credit refunds, and I would therefore avoid building up large credits in your account.

In contrast, my gas supplier (Zog Energy) produced a final bill and refunded my credit within a week.

Where have you jumped to? I’m staying with zog on another 2 year fix, as it’s cheaper than the current fix (only by £50 over the contract, but still...).  Looking at neon reef for the electric, will be about £70 cheaper than green for a 12m fix

GreenSupplierLtd

Arefer said:

I’m also waiting for my final bill and credit refund after moving home in December, despite chasing them a few times. They are very slow to process credit refunds, and I would therefore avoid building up large credits in your account.

In contrast, my gas supplier (Zog Energy) produced a final bill and refunded my credit within a week.

Hi Arefer, 
Thanks for your email and as per my response, our billing team are looking into your account and i hope to have an update for you tomorrow with confirmation of your final bill.
Once your final bill has been produced , the balance can either be refunded/debited directly from your account or money transferred over to your new account with Green. Whichever is easier for yourself.
Steven Redmayne
COO at Green

Arefer

GreenSupplierLtd said:

Arefer said:

I’m also waiting for my final bill and credit refund after moving home in December, despite chasing them a few times. They are very slow to process credit refunds, and I would therefore avoid building up large credits in your account.

In contrast, my gas supplier (Zog Energy) produced a final bill and refunded my credit within a week.

Hi Arefer, 
Thanks for your email and as per my response, our billing team are looking into your account and i hope to have an update for you tomorrow with confirmation of your final bill.
Once your final bill has been produced , the balance can either be refunded/debited directly from your account or money transferred over to your new account with Green. Whichever is easier for yourself.
Steven Redmayne
COO at Green

Hi Steven,

Thanks for your help with resolving my issue quickly, much appreciated!

Arefer

DiseasedBunny said:

Arefer said:

I’m also waiting for my final bill and credit refund after moving home in December, despite chasing them a few times. They are very slow to process credit refunds, and I would therefore avoid building up large credits in your account.

In contrast, my gas supplier (Zog Energy) produced a final bill and refunded my credit within a week.

Where have you jumped to? I’m staying with zog on another 2 year fix, as it’s cheaper than the current fix (only by £50 over the contract, but still...).  Looking at neon reef for the electric, will be about £70 cheaper than green for a 12m fix

I’m switching to Zog at my new address for Gas, and Green for Electricity. Mine was also a bit cheaper with Neon Reef, but they are too new.

griffb

Into the last 49 days of my contract. Wow, haven't prices increased! I haven't really taken much notice over the past 10 months, so it's come as a bit of a shock. >25% increase in the renewal offer from Green, and only Neon Reef offering anything significantly cheaper (apart from Symbio of course, but I'm not going back there). I've been with Utility Point before with no problems, so Neon Reef ought to be ok. It's a shame Green don't have anything better, I've been impressed with their service. At the current price levels I might even revisit solar panels + battery storage.
[EDIT] Just read a couple of new threads about Neon Reef / Utility Point. A few red flags being waved there. Might just forget about that option

gsmh

Oh my goodness! I am trying to contact Green.energy to tell them they have used an incorrect meter reading as an opening reading on my electricity account. I have had a chat session open and waiting for two and a quarter hours. An agent eventually responded and asked me a question. I got to my computer with a few minutes but he had clearly moved on. He asked me a question I had already answered earlier in the chat. I tried calling by phone and the call was simply unanswered.

I must say I have been with a good few energy companies in my time but have NEVER had an experience like this. Even contacting the likes of Scottish Power is easier. It's absolutely awful! I have raised a complaint by email and asked them to remove the early-cancellation fees so I can switch elsewhere without penalty.

EDIT: It has now been two and three quarter hours and I've still not managed to have a conversation with anyone. Appalling!