Lift not working at Torbay Hotel

BH246

When we arrived at Shearings Torbay Hotel in Torquay today we were informed the lift was not working.and it was unlikely to be repaired this week. Our room was on the top floor and they did move us down a floor but we are still having to negotiate 3 floors of stairs which we are fining extremely difficult. Leaving us short of breath.We are on a self drive holiday and wanted to be in the centre of Torquay. They did offer to move us to Paignton.we are struggling and are not sure what we can do. Can we claim compensation or leave and get a full refund.

martindow

Why don't you take up their offer and move to Paignton? Is that hotel of an equal standard?

nickcc

I'd certainly take the offer of a move to Paignton rather than have to put up with the Stag and Hen parties that descend on Torquay town centre. We lived in Torquay for a number of years and wished we'd chosen Paignton instead.

bigadaj

Wildebeest roaming majestically across the plains....

koalakoala

Don't stay where you are not comfortable, get them to move you right away

z1a

bigadaj wrote: »

Wildebeest roaming majestically across the plains....

And the hanging gardens of Babylon.

z1a

Maybe OP will see wildebeest seeing as it's not a UK holiday.

nickcc

Obviously need to visit Paignton Zoo, mind you some of the outfits and wild behaviour that form the Hen & Stag groups parties would put any Zoo to shame.

tacpot12

If you need a lift, why are you not staying in a lift that has more ham one. All lifts break down at some point. If having a lift is vital, you need to pick you hotels more carefullly.

nickcc

tacpot12 wrote: »

If you need a lift, why are you not staying in a lift that has more ham one. All lifts break down at some point. If having a lift is vital, you need to pick you hotels more carefullly.

You have to remember that this was a Coach holiday and usually the hotels used rarely have more than one lift.

Nick_C

nickcc wrote: »

You have to remember that this was a Coach holiday and usually the hotels used rarely have more than one lift.

Its a Shearings hotel but OP is doing self drive