Manchester Airport May 19th 20 May 2019 at 4:52PM in Flight delay compensation 44 replies 5.9K views

Tyzap

Deehem wrote: »

Hi All,

The CAA have since acknowledged my complaint and have indicated they are following this up with Ryanair. Just to add, so soon after the last Ryanair fiasco with the CAA.

Let's see what the (in)conclusive outcome is... in about 10 weeks.

Hi Deehem,

Well at least you received a reply from the CAA, I have now sent them two email and not even received an acknowledgement. Next I'll be raising a complaint.

You're leading the way with the CAA so I hope you'll keep us all updated:)

Cazathull

I was also at Manchester airport on 19th May. Sat on plane for nearly 3 hours before Ryanair cancelled flight. The chaos inside the terminal as people tried to get to the Ryanair desk was unbelievable. Waited in queue for over 2hrs without getting anywhere near the desk. Managed to book a flight on the Ryanair app for next day at LeedsBradford airport organised my own travel on train and taxi to that airport. Spent the night in the airport trying to sleep on hard chair until flight. Put claim in Ryanair so far have agreed to reimburse flight but ignored my train and taxi costs. They also have said I'm not entitled to any compensation due to ''exceptional circumstances'. Seems unfair after all the stress and delays and inconvenience.

Tyzap

Cazathull wrote: »

I was also at Manchester airport on 19th May. Sat on plane for nearly 3 hours before Ryanair cancelled flight. The chaos inside the terminal as people tried to get to the Ryanair desk was unbelievable. Waited in queue for over 2hrs without getting anywhere near the desk. Managed to book a flight on the Ryanair app for next day at LeedsBradford airport organised my own travel on train and taxi to that airport. Spent the night in the airport trying to sleep on hard chair until flight. Put claim in Ryanair so far have agreed to reimburse flight but ignored my train and taxi costs. They also have said I'm not entitled to any compensation due to ''exceptional circumstances'. Seems unfair after all the stress and delays and inconvenience.

Hi and welcome Cazathull,

Now that you have found us please keep an eye on this thread to see how things develop.

In the mean time it would be helpful you would also raise a complaint with the CAA requesting EU261 compensation and your cost to get to LBA.

https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/

Good luck.

pfenig

Tyzap wrote: »

The EU261 compensation, of €400 p/p in your case, is exactly that. It's to compensate you for the inconvenience of the delay. Whether you claim for it or not is up to you.

As I have intimated to other caught up in the same situation, there is no reason why your flight could not have departed and landed at Man as scheduled. There was no problem with the fuel supply at the airport you were departing from!

You were held up and needlessly inconvenienced for the convenience of the airline imho.

Good luck.

Thanks so how to proceed here, do I reply with this to Ryanair?

Tyzap

pfenig wrote: »

Thanks so how to proceed here, do I reply with this to Ryanair?

Hi pfenig,

If you haven't already, use this Online claim form for EU261 compensation....

https://eu261compensationclaims.ryanair.com

It sound like they will reject it but let's see first.

If it is rejected then I suggest you raise a complaint with the CAA as Ryanair have recently dispensed with the services of an ADR service that was provided by AviationADR.

This is what the CAA advise, re Ryanair claims...

Passengers with new claims:
Passengers with new claims who are not satisfied with the outcome or who have not received a reply from the airline within eight weeks, should contact the Civil Aviation Authority's Passenger Advice and Complaints Team (PACT): https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-the-CAA-can-help/

Good luck.

JTJD

Our Easyjet Bilbao-Manchester flight was delayed at Bilbao on May 19th.
We were informed by the Captain that our aircraft was fully fuelled but we could not leave Bilbao as Manchester airport was “full” due to aircraft at that airport being unable to refuel & depart.
Our flight eventually departed at 22.22 instead of 17.30 and was diverted to Liverpool. We were then transferred to Manchester Airport by coach.
We were told by Easyjet to claim compensation from Manchester Airport as the delay was not due to the airline.
We submitted a claim to Manchester Airport but they have refused to provide us with compensation & “closed our case”.
After seeking arbitration via CEDR (as advised by Aviation ADR) this claim has also been rejected.
The CEDR informed us a claim regarding flight delay should be directed to the carrier & not Manchester Airport.
As a formality we have now submitted a claim to Easyjet but fully expect it to be rejected.
Can anyone give us an update regarding the matter please because we still strongly believe we should be compensated (by someone!) for the massive inconvenience the delay and diversion of our flight caused to us.
We’d like to add that Easyjet treated us well during the delay at Bilbao. We were offloaded, given a €15 voucher each for refreshments in the lounge & when we eventually departed it was free drinks (non alcoholic) & food on the aircraft. The Easyjet crew couldn’t have been more helpful & we definitely didn’t have any issues with those members of staff.

Justice13075

If you read the whole post it becomes clear that the airport was NOT closed to arriving aircraft. Easyjet probably didn't want a plane sat at Manchester with no access to fuel, that's their problem. If they refuse you compensation ask them for a deadlock notice and take it to arbitration.

JTJD

Were all the terminals at MAN operating? We seem to vaguely recall (not definite on this) that we were told by the Captain, or maybe we read it later, that not all of the terminals were open.
Out of curiosity can anyone confirm which of the three terminals continued to accept incoming flights that day. This detail might be useful for us to add as a specific piece of information to our claim.
Thank you!

Tyzap

JTJD wrote: »

Were all the terminals at MAN operating? We seem to vaguely recall (not definite on this) that we were told by the Captain, or maybe we read it later, that not all of the terminals were open.
Out of curiosity can anyone confirm which of the three terminals continued to accept incoming flights that day. This detail might be useful for us to add as a specific piece of information to our claim.
Thank you!

Various flights were arriving and departing to all terminals throughout the day.

Nothing at Manchester Airport closed due to the fuel shortage, it just severely restricted normal airline operations.

Karl06

Hi as anyone successfully claimed any compensation from these delays that happened on Sunday 19th May regarding the fuelling issues at Manchester Airport as I believe Bott&Co are taking these cases on and fighting them for their customers.