Manchester Airport May 19th 20 May 2019 at 4:52PM in Flight delay compensation 44 replies 5.9K views

Deehem

JTJD said:

We had asked Bott & Co to take on our claim & they have been absolutely hopeless. Initially using the wrong flight details to try & proceed. We did receive an email around May 2020....here is a copy & paste.

We've been instructed by other groups of passengers on your flight and the airline have said that they do not believe compensation is owed. As such we've issued court proceedings on your flight for the other group of passengers and it may take up to six months for the matter to work its way through the legal system. We believe that any judgment on that court case would apply to your claim for compensation and this gives us the best chance of getting your compensation as quickly as possible.

We'll update on the progress of litigation and will do all we can to push the matter through the court system for you and your fellow passengers.

Kind regards,

Bott and Co

However i contacted them just recently, maybe a week ago, as I’d heard nothing since May 2020. An email came from them to say they would be pursuing the claim via the courts. Today I have another email saying they weren’t going to pursue the claim. See copy & paste: 

We're really sorry to tell you that we have reviewed your flight claim and unfortunately we feel that it is unlikely we would be successful in recovering compensation for you on this occasion.

The law states that an airline is not obliged to pay compensation where the disruption was caused by extraordinary circumstances.

It would appear that your flight was affected by an Air Traffic Management Decision and in our opinion a court is currently likely to consider this to be an extraordinary circumstance.

In these circumstances we won't be able to progress your claim any further.

We're sorry that we couldn't assist you on this occasion; we do hope that you bear us in mind if you experience a flight delay again in the future.

Please note that you will not be charged for any of the work that we have done on your behalf.

Thank you for choosing Bott and Co.

Kind regards,

Bott and Co

Bott & Co have been a major disappointment to us! Unfortunately they appear disorganised & have been terrible at communicating any kind of information

 Using the wrong flight details was a joke, a school boy error that didn’t fill us with the greatest of confidence  

I’ve emailed them this evening to enquire about the status of the court proceedings issued on behalf of other passengers on our flight & will update everyone  

Sorry to hear this.

For what it’s worth, Bott & Co were successful in recovering the full amount for us via court proceedings and paid out in full some months ago. I had forgotten all about it until we received the email.

Nothing was questioned during our claim.

DonnyLady

Hi Deeham,
Can you tell me if your refund was for the Easyjet delay due to technical issues at Manchester Airport on the 19th May 2019?
Thanks

Deehem

DonnyLady said:

Hi Deeham,
Can you tell me if your refund was for the Easyjet delay due to technical issues at Manchester Airport on the 19th May 2019?
Thanks

Hi
Yes it was, however the airline we travelled with was Ryanair who refused to provide the compensation directly. 
Ryanair defended this in court in October, but ultimately lost and compensation was paid.

DonnyLady

Hi Deeham,

Thank for getting back to me I appreciate it.
I have contacted Bott & Co to chase it up again.