Repairs to car almost costing more than left to pay on loan....

AdrianC

Homersimpson wrote: »

How do they know that the service done 3 years ago used the wrong oil, is it listed somewhere?

If there wasn't an invoice for that (presumably non-dealer) service, then it'd simply have been treated as another missed service. So it's probably safe to assume they have the oil details from that invoice.

Sound like they are just trying to get out of paying.

The warranty is void. They are under no obligation to pay.

If you can't get anywhere with this then perhaps consider another garage, as said above, whats actually wrong with the engine?

The warranty will be funded by Kia UK, who will approve/reject claims - and will have this car logged as having a voided warranty due to missed and incorrect previous services.

Quentin

Kikitwee wrote: »

But it’s not obvious to me! �� Sorry! I’m just a bit clueless when it comes to all this!

As AdrianC advised:

If you pay the £4000 you will be out of pocket by £4000.

And will have a car

If you pay off the finance you will be £4900 out of pocket and have a wreck to scrap

couriervanman

Kikitwee wrote: »

I took it to my local garage first who said it would need a new engine and then I took it to the KIA dealer in the hope it might be covered under the warranty who also said new engine. Something to do with the piston and oil starvation.

Have you had the car regularly serviced since you've owned it

daveyjp

Kia 7 year warranty means you have to do it right.

Many 1 year old models are ex hire cars, sold at 12 months old with a stamp in the book, but no more evidence the service was done to Kia standards.

I've seen Hyundai with similar, Enterprise car hire stamp in the service book and that's it.

If the car was sold with a full remaining warranty your complaint is with Arnold (sh)ark. However a service a month over may breach warranty conditions anyway.

uknick

I'm really confused.

Car was bought 1 year old from Arnold Clark. I assume from what you've written they did the first annual service, allegedly using the wrong oil. You then had it serviced 3 times (?) or if it's just short of its 4th birthday, 2 times? So, as already asked how on earth has the wrong oil been identified?

Next, if the car is still running (you said you took it to a dealer or was it towed there) I'm finding to hard to believe it needs a complete new engine. Or, has it been decided a rebuild will exceed the cost of a new one?

With regard to the financing, I have every sympathy with you. It is a hard one to deal with; put in another £4k of debt so it owes you nearly 9K, or just walk away from it and use a smaller loan, savings and scrap value of existing car to buy another car.

I'm not sure what I would do, but would probably go for the new engine option if there was nothing else wrong with the car and Kia warranty the engine with the rest of the remaining warranty of 3 years?

AdrianC

uknick wrote: »

Next, if the car is still running (you said you took it to a dealer or was it towed there) I'm finding to hard to believe it needs a complete new engine. Or, has it been decided a rebuild will exceed the cost of a new one?

It's entirely possible the manufacturer simply don't supply engine internals, regarding it as a sealed unit. The dealer almost certainly won't have people on staff who can rebuild it, anyway.

And, yes, you can bet that cost is also on the side of swapping out...

Craig5056

As the finance on the car is less than 2 years you should be able to return the car to the finance company.my cousin sent his back with a blown turbo at first they refused but in the end they took it.

uknick

Craig5056 wrote: »

As the finance on the car is less than 2 years you should be able to return the car to the finance company.my cousin sent his back with a blown turbo at first they refused but in the end they took it.

I assumed the loan was taken out 3 years ago when they bought the car.

facade

Craig5056 wrote: »

As the finance on the car is less than 2 years you should be able to return the car to the finance company.my cousin sent his back with a blown turbo at first they refused but in the end they took it.

And the finance company should have charged him to repair it, unless they somehow managed to auction it for more than he owed on the finance unrepaired.



You can't return a car to a finance company unless it is 100% working, they simply bill for repairs and any damage above fair wear & tear.

Jackmydad

Sorry to hear of your troubles OP. Doesn't look like there's going to be much joy on this though. I'm another who can't see how the wrong oil was identified from three years ago, unless it's listed somewhere, but the month out of date service doesn't help.

Shows the need to get servicing done at a main agent for vehicles still in warranty.
And I know you can "get it done anywhere" etc. etc.
I'll go to the main agent thanks. Just in case!

Also shows that like any machine there is a potential for total breakdown which has to be paid for.
I honestly look at the money used to buy vehicles as "gone" once you have paid.
If you're lucky it will hopefully still have some value when you have finished with it.

I'd bite the bullet I think and put a new engine in it. I would try to get some sort of discount though.