We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
AMEX payment duplication
Tarq7
Posts: 8 Forumite
in Credit cards
Any payment I make to my AMEX card is duplicated on my online recent transactions statement. Is this happening for anyone else?
0
Comments
-
All looks OK to me. Are these pending transactions, or ones already applied? Or a mixture?I’m a Forum Ambassador and I support the Forum Team on the Credit Cards and Budgeting & Bank Accounts boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
All views are my own and not the official line of MoneySavingExpert.0 -
Yeah they always show as pending repayments twice and once they clear move to a one confirmed repayment.After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
Exactly NoviceAngel. It’s any repayment I make to them that shows up twice..0
-
Strange, I’ve not had any problems wait till you get your statement then pending payments won’t show.After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
Yes, this is if you are paying off your statement correct?
Happened to me too. I've been onto them, apparently they are working on fixing it. It hasn't taken the money twice from your bank but is showing twice at the Amex end.0 -
Ok, to come clean about exactly what happened it did happen! We tried to clean the thread up by heavy editing but what actually happened is that over a ‘short’ period - not known Amex were duplicating any payments made to them in my case it was a £500 payment towards my monthly spending and my account showed a negative amount of £500 because they had duplicated the credit ! It took them 7 days to rectify their mistake. Just logged on this morning and found the £500 payment correctly showing as one single payment.
Ok their mistake, but could have serious consequences for someone just paying a minimum payment and believing that they had more available credit than they actually had ? Any comments?After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
Ok a phone call later, first line deny all knowledge, asked to speak to a manager and he admits their mistake apparently affected all payments between 9th and 15th April.
Basically they were all duplicated on all Amex accounts leaving an incorrect balance. They have paid me £20 in compensation for all the confusion, shame I didn’t get to keep my £500 duplicated credit lolAfter reading PtL Vaubans Guide , please don't desert us, hang around and help others!
Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
This discussion has been closed.
Categories
- All Categories
- 347.1K Banking & Borrowing
- 251.6K Reduce Debt & Boost Income
- 451.7K Spending & Discounts
- 239.3K Work, Benefits & Business
- 615.2K Mortgages, Homes & Bills
- 175K Life & Family
- 252.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards