Forum Home» Motoring» Parking Tickets, Fines & Parking

Fine for entering wrong vehicle reg - Page 4

New Post Advanced Search

Fine for entering wrong vehicle reg

242 replies 9K views
1246725

Replies

  • familyguy321familyguy321 Forumite
    192 posts
    Fourth Anniversary 100 Posts Name Dropper
    Hi all,

    The RK has not received a response to the SAR and 28 day limit for appeal is coming up shortly. I have drafted the email below - could some review and suggest any amendments?


    Dear Sir or Madam,

    Ticket number: XXXXXXX
    Vehicle registration number: XXXXXXX

    You issued me with a parking ticket on 27/03/2019 that I believe it was unfairly issued. I decline your invitation to name the driver, which is not required of me as the keeper of the vehicle. I will not be paying your demand for payment for the following reasons:
    • The alleged contravention did not occur
    Quite simply, payment was made for the parking and the charge should be waived. It is possible that the vehicle registration number was not fully entered and therefore the payment was not matched to the vehicle. This can be seen if you cross-reference payments made during the time the vehicle entered and exited the car park.

    If you choose to pursue me please be aware that I will not enter into any correspondence and this will be the only email you will receive from me.

    Yours faithfully,
    [registered keeper name]
  • edited 19 April 2019 at 6:37PM
    KeithPKeithP Forumite
    22.1K posts
    Part of the Furniture 10,000 Posts Name Dropper
    ✭✭✭✭✭
    edited 19 April 2019 at 6:37PM
    The first two replies you received on this thread suggested you send the template appeal.

    What you have just shown us is not the template appeal found in post #1 of the NEWBIES thread.

    In the first response you received Umkomaas said:
    Umkomaas wrote: »
    The NEWBIES FAQ sticky, post #1 tells you exactly how to appeal this, including a ready written template for your use (unaltered).
  • familyguy321familyguy321 Forumite
    192 posts
    Fourth Anniversary 100 Posts Name Dropper
    KeithP wrote: »
    The first two replies you received on this thread suggested you send the template appeal.

    What you have just shown us is not the template appeal found in post #1 of the NEWBIES thread.

    In the first response you received Umkomaas said:

    KeithP, apologies I completely missed that. I've re-drafted my appeal:

    Re PCN number: xxxxxx

    I dispute your 'parking charge', as the keeper of the vehicle. I deny any liability or contractual agreement and I will be making a formal complaint about your predatory conduct to your client landowner and to my MP.

    There will be no admissions as to who was driving and no assumptions can be drawn. Since your PCN is a vague template, I require ALL photos taken and an explanation of the allegation and your evidence, i.e.:

    - If the allegation concerns a PDT machine, the data supplied in response to this appeal must include the record of payments made - showing partial VRNs - and an explanation of the reason for the PCN, because your Notice does not explain it.

    - you must include a close up actual photograph of the sign you contend was at the location on the material date.

    Formal note:
    Should you later pursue this charge by way of litigation, note that service of any legal documents by email is expressly disallowed and you are not entitled to assume that the data in this dispute/appeal remains the current address for service in the future.

    Yours faithfully,
    [RK name]
  • KeithPKeithP Forumite
    22.1K posts
    Part of the Furniture 10,000 Posts Name Dropper
    ✭✭✭✭✭
    If that's the blue template from post #1 of the NEWBIES thread, then send it.
  • Coupon-madCoupon-mad Forumite
    86.7K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭✭
    There is no need to ever repeat the forum template appeal here.

    And stop looking at the MSE article & their awful template appeal that misses the entire point and costs people money.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • edited 16 May 2019 at 2:01PM
    familyguy321familyguy321 Forumite
    192 posts
    Fourth Anniversary 100 Posts Name Dropper
    edited 16 May 2019 at 2:01PM
    Update

    I have finally received a response from OPS with regards to my Subject Access Request. I will reproduce what they have sent and I've added my questions in the next post.

    Firstly, this was their email reply:
    Dear <RK name>,

    Please find attached the information you have requested.
    Your parking charge was processed by ZZPS on behalf of One Parking Solution Ltd.
    The keeper details were provided by the DVLA.
    With regards the data from the PDT, your vehicle registration number does not feature in the report and therefore the redacted file is blank.
    There are no automated decisions being made about you.
    If there is anything else we can do for you, please let us know.

    Kind regards,
    One Parking Solution Ltd

    There are 4 attachments, beginning with a screenshot of the PDT machine report which shows no records against the VRM. The next attachment is a letter from ZZPS in response to the SAR:
    Dear xxxxx

    Our reference: xxxxxxx
    Vehicle Registration Mark “VRM”: xxxx xxx

    From your correspondence, we understand your request is;
    “1. Please confirm to me whether or not my personal data is being processed. If it is, please provide me with the categories of personal data you have about me in your files and databases.
    2. Please provide me with any images you hold of my vehicle entering and leaving GS Car Park, Mansfield Street, Leicester, LE1 3DL on 22 March 2019.
    3. Please provide me with a redacted copy of any records from the PDT machines within GS Car Park, Mansfield Street, Leicester, LE1 3DL on 22 March 2019 between the time my vehicle entered and exited the car park.
    4. If you are additionally collecting personal data about me from any source other than me, please provide me with all information about their source, as referred to in Article 14 of the GDPR.
    5. If you are making automated decisions about me, including profiling, whether or not on the basis of Article 22 of the GDPR, please provide me with information concerning the basis for the logic in making such automated decisions, and the significance and consequences of such processing.”


    By way of an explanation, ZZPS Limited is a Notice Processing company which specialises in the recovery of outstanding Parking Charge/Penalty Notices issued on private land. PCN Admin Centre and https://www.iPayMyPCN.net are trading styles of ZZPS Limited.

    Your data has been processed for the purpose of collecting the balance of a Parking Charge Notice “PCN” issued by our client, One Parking Solution Limited.

    Our client issued the original PCN to the registered keeper of the above-mentioned vehicle by requesting the details of the keeper from the DVLA. Once the keeper’s details had been received by our client, the details of your notice was passed securely to us via a Secure File Transfer Protocol “SFTP” so that we could send you the notice and begin the recovery process for the outstanding balance. The date your information was passed to us was 26/03/2019. The information shared with us relating to your Personally Identifiable Information “PII” is as follows

    • Your name, your address, your VRM, and your PCN number.

    The personal data held on our system is as follows;
    Name – <RK name>
    Address – <RK address>
    VRM – <VRM>
    Email – <email>
    Phone – <number>

    In response to your request, we will answer each point as you have raised it;
    1. Yes, your data is being processed – the categories of which have already been listed above.
    2. Please see below.
    3. Our client, One Parking Solution Ltd will be able to respond to this point; as we do not have access to the payment machines we cannot provide this to you.
    4. Your data has been requested from the DVLA and provided to us by our client – other than this, you have been the only one to provide data relating to you, to us.
    5. There have been no automated decisions about you specifically; there is an automated process when it comes to processing a Parking Charge Notice, however, this is not specific to you.


    Your data has been shared with APS Group Secure Solutions Limited for the outsourcing of printing via SFTP. The PII shared with the APS Group is as follows;
    • • Your first and last name, your address, VRM, PCN number, and your ZZPS reference number.

    As part of the collection process, your data may be shared with a firm of Solicitors if the matter remains unresolved; this is advised on our letters. The PII shared with the solicitors is as follows;
    • • Your first and last name, address, VRM, PCN number, your ZZPS reference number, and any information noted on our system which includes contact from you directly as well as notes relating to the progression of this notice.

    Our retention period is in keeping with current legislation whereby the default retention period is, currently, 6 years after the last date of entry to an account.
    As the data subject, you have the right to request rectification or erasure of your personal data or restriction of processing of personal data concerning you or to object to such processing.
    You also have the right to lodge a complaint with the Information Commissioner’s Office “ICO”, and if you so choose, you may seek to enforce this right through a judicial remedy.
    All data listed has been provided to us by our client and/or you, the data subject. We have not been provided any data pertaining to you by any other party.
    Any further requests for copies of information can be made, however, please be advised we are able to charge a reasonable fee for the administrative costs incurred as per the GDPR Art.15 (3)(2).

    This concludes your Subject Access Request “SAR” and we trust this satisfies your request.

    Yours sincerely,
    DATA PROTECTION DEPARTMENT
    ZZPS Limited

    At the bottom of the letter, there are 2 timestamped photos showing the vehicle entering and leaving the car park. Total time between the 2 photos is 37 minutes. The remaining 2 attachments are a copy of the PCN and a Case History Report detailing the history of the notice during its time on their system.

    Please see below post for my notes and questions.
  • edited 16 May 2019 at 2:02PM
    familyguy321familyguy321 Forumite
    192 posts
    Fourth Anniversary 100 Posts Name Dropper
    edited 16 May 2019 at 2:02PM
    My notes and questions:

    I am not surprised that there were no records against the VRM and this is not what was asked for. My request to them was:

    3. Please provide me with a redacted copy of any records from the PDT machines within GS Car Park, Mansfield Street, Leicester, LE1 3DL on 22 March 2019 between the time my vehicle entered and exited the car park.

    Q: how I make it more clear to them that I need redacted copy of all records?

    The ZZPS letter states that OPS requested the keeper details from DVLA and passed this information to ZZPS on 26/03/2019 via SFTP. However, on the ZZPS case history report the first line is a ‘New Home Address from DVLA Kadoe Enquiry on 27/03/2019.

    Q: Does this mean ZZPS are telling lies and it was actually them who requested RK details from DVLA? Also the dates don’t match between the letter and case history report

    Lastly, is there anything else in their response that stands out as being odd?

    Thanks in advance,
    FG
  • Coupon-madCoupon-mad Forumite
    86.7K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭✭
    3. Please provide me with a redacted copy of any records from the PDT machines within GS Car Park, Mansfield Street, Leicester, LE1 3DL on 22 March 2019 between the time my vehicle entered and exited the car park.

    Q: how I make it more clear to them that I need redacted copy of all records?
    Give them a clue what you are looking for - I haven't checked your earlier posts but are you looking for a payment the driver made against their own car instead, by mistake, or a possible single digit VRN typo? If so, spell out that the payment made that is your data, is the one made around x minutes after driving in, and it was £2.50 (or whatever) and the VRN will be a close match to xxx xxxx and is indisputably your payment, therefore your data, and you will complain to the ICO if OPS do not produce a report showing that payment record, which clearly does not relate to any other vehicle that drove in that day.
    The ZZPS letter states that OPS requested the keeper details from DVLA and passed this information to ZZPS on 26/03/2019 via SFTP. However, on the ZZPS case history report the first line is a ‘New Home Address from DVLA Kadoe Enquiry on 27/03/2019.

    Q: Does this mean ZZPS are telling lies and it was actually them who requested RK details from DVLA? Also the dates don’t match between the letter and case history report
    I think ZZPS do OPS' back office work for them so yes it was probably ZZPS. It's not a big deal but you can ask for things like that, and dates, to be clarified.
    Lastly, is there anything else in their response that stands out as being odd?
    Nope, OPS and ZZPS just are 'odd'!

    Keep an eye on day 26 for appealing, and don't imply who was driving in any comms (so no typing 'show me the data for the VRN I entered in error'!).
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • edited 30 May 2019 at 2:29PM
    familyguy321familyguy321 Forumite
    192 posts
    Fourth Anniversary 100 Posts Name Dropper
    edited 30 May 2019 at 2:29PM
    HI Coupon-Mad,

    Thanks for the quick response!
    Give them a clue what you are looking for - I haven't checked your earlier posts but are you looking for a payment the driver made against their own car instead, by mistake, or a possible single digit VRN typo? If so, spell out that the payment made that is your data, is the one made around x minutes after driving in, and it was £2.50 (or whatever) and the VRN will be a close match to xxx xxxx and is indisputably your payment, therefore your data, and you will complain to the ICO if OPS do not produce a report showing that payment record, which clearly does not relate to any other vehicle that drove in that day.

    We're looking for a payment of £1.30 made with just 1 or 2 characters entered (the PDT machine is very confusing as can be seen in Post 17). Not sure which characters of the VRN were entered. Does this sound ok:

    For the attention of the Data Protection Officer,

    Thank you for the information provided. With regards the data from your PDT machine, this has not been produced in line with original request.

    For clarity, could you please provide me with a redacted copy of any records from the PDT machines within GS Car Park, Mansfield Street, Leicester, LE1 3DL on 22 March 2019 between 16:23 and 16:40. The records should show the amount payment paid and first 4 characters of VRN entered.

    I think ZZPS do OPS' back office work for them so yes it was probably ZZPS. It's not a big deal but you can ask for things like that, and dates, to be clarified

    I will add this to the email above:

    Additionally, I note the letter from ZZPS states that you requested the keeper details from DVLA and passed this information to ZZPS on 26/03/2019 via SFTP. However, on the ZZPS case history report the first line is a ‘New Home Address from DVLA Kadoe Enquiry' on 27/03/2019. Could you confirm who made requested my personal information from DVLA?
    Nope, OPS and ZZPS just are 'odd'!

    Keep an eye on day 26 for appealing, and don't imply who was driving in any comms (so no typing 'show me the data for the VRN I entered in error'!).

    Day 26 has already passed and appeal was made on that date. In fact, the RK received the rejection through the post today. What's the next steps with that?

    Thanks again for the response and help,
    FG
  • Coupon-madCoupon-mad Forumite
    86.7K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭✭
    Day 26 has already passed and appeal was made on that date. In fact, my mum received the rejection through the post today. What's the next steps with that?
    POPLA - see the third post of the NEWBIES thread.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support