Ryanair petty law-breaking - bait and switch on hot drink and KitKat

peterbaker

splishsplash wrote: »

I disagree about the coffee - those stupid cups are really difficult to drink from and the coffee tastes grainy.

Fair enough - à chacun son goût as they say. I've long been saying that I wish I'd invented the "stupid" cups. Royalties might be enough for a comfortable retirement I'd wager

k3lvc

peterbaker wrote: »

Me and several thousand others by now? I've not been well and truly had, k3lvc, nor have I had my bottom slapped thanks, cubegame. What I've had in fact is a chance to pull Ryanair's pants to demonstrate unlawful commercial practice.

I'll try the same deal again next flight and see what they've learned, and if it is nothing learned, then that means I am entitled to ask again - "What else are they taking shortcuts over at 11 miles up when it's minus 56 degrees C outside?"

There are battles to pick and this isn't one you'll win.


The 22yo Lithuanian Cabin Crew working on minimum wage won't give a !!!! about your 50p. They're charging what their handheld (depending on route) tells them to.


You're free of course to complain to the on-board retail operator (details should be in the in-flight brochure) - if you're lucky you might get your €0.50 back but unless you've an € bank account your charges will eat that up)


Alternatively you can either spend the 2-3hrs without a coffee (the Kit Kat you can still take through security :rotfl) or you can find another airline.


They may bend the rules, people may hate them but 120m pax still choose them every year

peterbaker

k3lvc wrote: »

There are battles to pick and this isn't one you'll win...

"battles"? - I just stated some facts* and posed a very pertinent question - as I will again after my next coffee at 37000 feet :rotfl:

You're free of course to complain to the on-board retail operator (details should be in the in-flight brochure)

Complain to this sunburnt sweaty specimen with the no accounting for taste tattoo, you mean?? To what end??

They may bend the rules, people may hate them but 120m pax still choose them every year

Yeah and 17.4M Brits voted like turkeys for Christmas - De gustibus non est disputandum, right?


*Sunday's flight:

e-Receipt
Flight: FRXXXX Date: 31/03/2019 From: YYY Airport To: ZZZ


Products
1x Lavazza Coffee € 3.00
1x Kit Kat 4 Fingers € 2.00 Total Amount € 5.00


SALES INCLUDE ALL RELEVANT VAT

Previous flight:

e-Receipt
Flight: FRXXXX Date: 06/03/2019 From: ZZZ To: YYY


Products
1x Lavazza Coffee € 3.00
1x Kit Kat 4 Fingers € 2.00
1x Winter 18 4.50- Hot Drink + Chocolate Bar € -0.50 Total Amount € 4.50


SALES INCLUDE ALL RELEVANT VAT

Pollycat

peterbaker wrote: »

Me and several thousand others by now? I've not been well and truly had, k3lvc, nor have I had my bottom slapped thanks, cubegame. What I've had in fact is a chance to pull Ryanair's pants to demonstrate unlawful commercial practice.

I'll try the same deal again next flight and see what they've learned, and if it is nothing learned, then that means I am entitled to ask again - "What else are they taking shortcuts over at 11 miles up when it's minus 56 degrees C outside?"

How have you done that?

Do you mean by posting here?

Nick_C

Looking at the differences between the two receipts, I wonder if the person selling the items has to manually code the offer and just didn't do it properly.

(Incidentally, YYY is a valid airport code in Canada.)

Pollycat

Nick_C wrote: »

Looking at the differences between the two receipts, I wonder if the person selling the items has to manually code the offer and just didn't do it properly.

I wouldn't be at all surprised if that's exactly what happened, Nick.
Doesn't excuse the FA saying the prices had increased though.

bagand96

The offer worked on the evening of March 30th. The offer didn't work on March 31st.

Clocks changed that night and many airlines use this to differentiate between Winter/Summer. It seems Ryanair's inflight magazine changed over on that date.

Its probably something as simple as the handheld devices they use not being updated properly.

steve1500

Better way round the problem - Don't fly with them

Nick_C

steve1500 wrote: »

Better way round the problem - Don't fly with them

While personally I would agree (I flew with Ryan Air once, over 20 years ago) their fares are ridiculously cheap.

My partner goes to Lisbon regularly, sometimes for the day, sometimes staying overnight. It's cheaper to go to Lisbon for the day than to take the train to London in the morning peak - and we are only 40 miles from London.

They clearly have a hugely successful business model. Its just a pity that their Chief Exec has total contempt for his customers. Surely they could treat passengers fairly and with courtesy, look after them when things go wrong, and still turn a decent profit?

Murphy_The_Cat

steve1500 wrote: »

Better way round the problem - Don't fly with them

which is my preferred option :beer: