Opos chasing former One Select customer

RichardAli+Family

Several missed calls to home landline with no message left every day last week (perhaps thankfully as Virgin Media's max number of rings is 5 before their answering service cuts in!), answered one in time though on Friday as was expecting a call from another unrelated company and it was 'Opos Limited' dealing with a matter re One Select. He was insistent that I confirmed my details which I was suspicious of so refused to do so and I asked what the matter was but he would not confirm and said it would 'remain unresolved'.

Today receive an email from alison.walker@oposlimited.com requesting to make contact within 3 days re an outstanding amount of money allegedly owed. First I know about any money owed.

I understand that One Select accounts were transferred direct to Together Energy (without consulting individual customers), so why are a third party company who appear to be debt collector 'heavies' now chasing us when neither One Select nor Together Energy have advised that any money is outstanding?

Is this legitimate, concerned that contact from the energy company should have preceded any contact from a debt collection agency?

comteking

Getting hit with these too; together also overcharged me over 500 quid, and now I'm getting calls about money I owe?

matelodave

There seems to be a lot of this going on at the moment - old accounts suddenly being resurrected and then handed over to debt collection agencies to try and recover monies whether owed or not. Some of the smaller energy companies didn't keep decent records and it appears that quite a few old accounts weren't closed properly.

It seems that we all now need to be a bit more vigilant in ensuring that final bills are cleared and that records of payments made, bills, statements and any other correspondence is kept for several years after changing suppliers or closing accounts. It'ts also a good idea to keep hold of bank statements as well to prove that money was paid.

At least if you've got your own records it's proof that you paid and that nothing is outstanding otherwise it can become a bit of a fight. Some debt collectors can act like rottweilers and it could even affect your credit history.

RichardAli+Family

Emailed Together Select who claim that Opos have been instructed on behalf of the Administrators of One Select to collect debit balances owed on the 13th December 2018. However I have a statement from One Select stating that I was in credit on 10th December, so they are claiming I used almost £100 worth of energy in three days. Also I never received any reckoning on or around 13th December, they just sent that today.

I SERIOUSLY ADVISE EVERYONE TO CHECK THEIR LAST STATEMENT FROM ONE SELECT TO DETERMINE WHETHER THE USAGE THAT OPOS ARE TRYING TO RECOVER TO 13TH DECEMBER IS ACCEPTABLE.

I also think it's unacceptable to be put straight onto a debt collection agency's books without any prior advice. Energy supplier change is meant to be seamless from one company to the next, without exposure to 3rd party middle-men.

nosnehm

We are also in this same quandary having had numerous calls from a landline number but no message left until yesterday when we received a text message instructing me to call Opos Ltd on 0141 428 3990 with a reference number.
I called them today but was greeted by a very aggressive female who demanded my personal details before she could address the issue despite me relaying their reference number.
I explained I was concerned it could be a scam and ask her to inform me of the Company’s purpose but she declined and told me to check on-line if I needed to know which I did and find they are chasing OneSelect customers.
As described above, I too have received a ‘Final Bill’ from Together Energy giving some detail of my account but it is incomplete as it does not address any detail since 25th October despite me making two more payments by DD. I have eventually raised this with Together Energy who inform me that they are taking steps to try to challenge OneSelect accounts on their new customers behalf.
I do not intend to make any payment to Opos until my account is properly rendered and agreed.


Perhaps this is something that Martin's team may wish to help with?

bedazzled66

I have just received an email demanding money. This is the first I have heard about any debt. Not very good to go straight to a debt collection agency without any prior communication whatsoever. Following this thread.

supersaver1000

Together emailed me a final OneSelect bill at the end of Feb - its an online bill and I noticed when I clicked the link today that there is now a telephone number for OPOS at the top of it. So I'm going to assume that number is safe to use. Just don't know if they will be able to answer any queries about my bill

merchcon55

Together emailed me a final OneSelect bill on 21 February 2019 - its an online bill and I noticed when I clicked the link today that there is now a telephone number for OPOS at the top of it. So I'm going to assume that number is safe to use.


As per the poster above, I also received my final bill on 21.02.19 - which had NO REFERENCE to how to pay the debit balance of £15.74


I clicked the link and as stated above, at the top of the bill, on a nice red background: To Arrange Payment Please Contact OPUS 0141 4283990.


I called, selecting option 1, was asked for account number (there is such a thing as an OPUS account number which is what they really want). Gave the One Select account number, then asked to confirm name and address. I was then put on hold for 2 minutes.

When he came back, asked for my card number for payment - I first confirmed the amount to be taken. He gave me a receipt number for payment. Immediately after call, I had an email from OPUS which shows the OPUS account number (different from One Select) and the same receipt number.

The email does not actually show the amount paid or that the balance is now ZERO - which would have been preferable.

IanMoyes

Anyone else having the same sort of trouble? I left OneSelect just before they went bust - never got a final bill. Now i've got text messages from Opos asking me to call them back. Always a possbility they're after me for something else but assuming it's to settle OneSelect am I best to ring them back or wait for them to send a proper bill?

brewerdave

IanMoyes wrote: »

Anyone else having the same sort of trouble? I left OneSelect just before they went bust - never got a final bill. Now i've got text messages from Opos asking me to call them back. Always a possbility they're after me for something else but assuming it's to settle OneSelect am I best to ring them back or wait for them to send a proper bill?

Extremely unlikely to ever see anything detailed from OPOS; they are just acting as scavengers for the administrators who will have given them a basic list with amounts "owed".
You will need to find a way to contact the administrators direct and ask for a detailed final bill, even then you may struggle.:(

supersaver1000

nosnehm wrote: »

We are also in this same quandary having had numerous calls from a landline number but no message left until yesterday when we received a text message instructing me to call Opos Ltd on 0141 428 3990 with a reference number.
I called them today but was greeted by a very aggressive female who demanded my personal details before she could address the issue despite me relaying their reference number.
I explained I was concerned it could be a scam and ask her to inform me of the Company’s purpose but she declined and told me to check on-line if I needed to know which I did and find they are chasing OneSelect customers.
As described above, I too have received a ‘Final Bill’ from Together Energy giving some detail of my account but it is incomplete as it does not address any detail since 25th October despite me making two more payments by DD. I have eventually raised this with Together Energy who inform me that they are taking steps to try to challenge OneSelect accounts on their new customers behalf.
I do not intend to make any payment to Opos until my account is properly rendered and agreed.

Perhaps this is something that Martin's team may wish to help with?

Thanks Nosnehm. I don't know what ONE SELECT were up to in the week's before they went bust (probably running around like headless chickens), but I remember getting an email saying they were moving me to monthly billing. Guess it must have been quarterly before then. The next month they didn't take a direct debit payment but I received a bill by email asking me to pay by one of the methods on the bill. I emailed them and asked them if the direct debits had stopped, but no reply because they went bust. I never got around to checking the emailed bill against the previous online bill before they went off-line, but the emailed bill doesn't show the last dd they took within that billing period.

If it was just a few quid I'd pay them just to stop the annoying calls, but when its around a hundred quid, I think I'll also be asking for confirmation before I pay the full amount.