Opos chasing former One Select customer

dave323

I am in the same situation just had a bill of £600 from them out of the blue, I left One Select quite a while before they went bust and as far as I was concerned the account was closed.

Judging by the posts on here I think trying to engage with Opos is a waste of time as they seem unable to prove any of these bills and the figures seem plucked from thin air.


I dont think this bill is correct and im just going to wait and see what they send next, I am fully prepared to defend this in court but I highly doubt it will come to that as they will need to prove the debt which in a lot of cases they seem unable to do coherently.

In my view they are just chancers trying to bully people in to paying unsubstantiated and incorrect debts.

MacThe_Knife

dave323, I do agree with everything you say - although I will reply to them (at least just once) to assert my debt-free position because they shouldn't be threatening me for a non-existent debt. If my case went to court they would loose and have to pay my costs but what a waste of time that would be. Your last sentence appears spot-on.

MacThe_Knife

Pogbottom wrote: »

I will escalate this to OFGEM if needed, they can't treat people like this. Anyone had any success? I feel there'd be more response from OFGEM if a few of us complained.:mad:

Pogbottom (and anyone else), did you progress this with OFGEM? If so, can you advise your contact point and outcome, please?

SteveTA_2

Hi

I'm new to this thread. In a nutshell, I've had the same experience(s) as many others. I was sent a 'final bill' by Opos which demanded roughly double the amount that appeared as 'Total' on the actual bill. When I asked them to justify it, they sent me a bill from Together Energy which showed a Total Gas amount as well as a Total Electricity amount. The property had no gas supply. When I looked more closely, it appeared as though someone had cut and pasted a gas bill from another customer (they had included that person's address).

When I did further checks, I discovered that OneSelect had been billing me incorrectly from Day 1 - switching the Day and Night meter readings. Based on that, I suspect I am actually a creditor.

It's still not resolved.

Both Opos and Together Energy have ignored Data Subject Access Requests which I have sent.

I am very concerned that MANY people will have been bullied by Opos into paying incorrect amounts.

I am trying to find time to complain to Ofgem / The DCO, but I really believe that this should be investigated.

Pogbottom

My response from Ofgem was them politely saying its out their remit (see below). I had a similar response from the FCA, though they tried to be helpful. After I emailed a(not her) vociferous complaint to Together Energy and Opos at various email addresses, I haven't heard any more. I would have preferred resolution, but I'll take non harassment. Fingers crossed it doesn't restart.

"Ofgem does not have a direct role in investigating or resolving individual consumer complaints. OneSelect Limited and the Joint Administrators have entered into an agreement with Together Energy, appointing Together Energy to collect the outstanding debts on OneSelect’s behalf. In turn, Together Energy has appointed Opos Ltd to collect certain debts (debit balances) owed by customers of OneSelect when they stopped trading whether they had already left OneSelect or transferred to Together Energy as part of the Supplier of Last Resort process. Ofgem does not hold the remit to regulate debt companies. If you are not happy with the service you have received from Opos, then you should raise this as a formal complaint with them directly in the first instance by following their internal complaints procedure."


The FCA gave me the following details for the Opos complaints dept, if of any use to others:
Attn: Margo Kidd-Fallan
Address: 2nd Floor, 15 Meadowbank Street, Dumbarton, Dunbartonshire G82 1JR
Phone: +44 01414283990
Email: mkidd@oposlimited.com

Very bets of luck. I would counsel perseverance.

MacThe_Knife

The last I ever heard from the Opus bafoons was 30th August 2019. That was another harassing SMS saying "final attempt to contact me" (they had previously said said my case would be returned to their client).  
The subsequent gap (more than six months) in their intimidating calls, text messages and written letters is welcome and hopefully indicates they have moved on. I guess the idiots realised I wasn't going to roll over to their false, outrageous and nefarious claims. However, the threat of legal action (for no real debt whatsoever - I think I was actually in credit) was of incredible concern and how Opus is/was able to operate in such a way is stunning. The person in charge should be behind bars.