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Comments

  • deethebee
    deethebee Posts: 233 Forumite
    dd95 wrote: »
    but my point is, due to the fact that the suits come as a three piece, they are going to be out of pocket by quite a lot due to the price of the suits (and won't be able to do anything with the jacket and waist coat that comes with the replacement trouser)

    True, but that's just how it is. If they've made the error they have to correct it. Depending on their ethics they may try anything to put the blame on you so it's always good to have as much evidence to back it up as possible, but in the first instance perhaps just taking them to the store and showing them will be enough. If they care about their customers then they'll be helpful and correct the error without issue.
  • LilElvis
    LilElvis Posts: 5,835 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    dd95 wrote: »
    but my point is, due to the fact that the suits come as a three piece, they are going to be out of pocket by quite a lot due to the price of the suits (and won't be able to do anything with the jacket and waist coat that comes with the replacement trouser)

    That's their problem, not yours. You purchased a suit as a matching set for a single price and that's what you're entitled to. If they no longer have stock in your size then they will have to refund you in full.
  • AndyMc.....
    AndyMc..... Posts: 3,248 Forumite
    1,000 Posts Combo Breaker
    deethebee wrote: »
    No, not if they've removed the length rather than just stitching them up. I'm not entirely sure what they do, but obviously if they've removed material then they can't add to it.

    You can't honestly think they'd leave a six inch hem.
  • deethebee
    deethebee Posts: 233 Forumite
    AndyMc..... wrote: »
    You can't honestly think they'd leave a six inch hem.

    No I don't. I'm not that familiar with how professional alterations work so I can't really comment on whether they remove the material or not. I know how I alter my own clothes, but that's where it ends.
  • LilElvis
    LilElvis Posts: 5,835 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    AndyMc..... wrote: »
    You can't honestly think they'd leave a six inch hem.

    As a short person who has trousers tailored with just about every purchase, combined with grade A needlework O level (:D), the only way that the trousers will have been altered to this degree is by cutting off an additional six inches of the fabric.
  • dd95
    dd95 Posts: 213 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    do you think they can be salvaged or is the only option replacement?
  • AndyMc.....
    AndyMc..... Posts: 3,248 Forumite
    1,000 Posts Combo Breaker
    dd95 wrote: »
    do you think they can be salvaged or is the only option replacement?

    Replacement is the only option.
  • LilElvis
    LilElvis Posts: 5,835 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    dd95 wrote: »
    do you think they can be salvaged or is the only option replacement?

    Unless they have done the most appalling job of turning a hem and the hem depth is more than the length discrepancy, ie at least six inches, then there is no way of rectifying their mistake other than by replacing the trousers. I would insist on the whole suit being swapped as there may well be shade variations in the fabric if the replacement trousers come from a different production batch.
  • deethebee
    deethebee Posts: 233 Forumite
    dd95 wrote: »
    do you think they can be salvaged or is the only option replacement?

    If they've removed the length rather than just taking them up then I don't see how they could be salvaged....:(
  • dd95
    dd95 Posts: 213 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    very scared now if they don't replace as this was a load of money for a suit!
This discussion has been closed.
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