Extra energy account closed - administrators chasing money 2 years later

chwaer

Hi, quick update from my side. I spoke to both the Citizens Advice and National Debt Line about the situation to get some advice.

It came down to sending the Debt Collection company and email and letter saying that I did not agree the debt was mine as it is then down to them to prove this. I also sent a copy of a letter from my solicitor confirming the Sale of the previous property and purchase of the new property. Both places suggested that should be sufficient and if they did try to get a judge to enforce it it would be unlikely to happen.

KingaBer

I’m so happy I found this thread - it’s good to know I’m not alone, even if my case is somewhat even more complicated than others...
Extra Energy failed to set up my account and didn’t bill me for 3 years despite me calling them, citing in meter readings through the phone and giving them my debit card details to set up a direct debit. I took it to the Ombudsman who decided that they should apply Backbilling from an accurate bill, give £100 goodwill gesture and apologise. They agreed but never completed any of the actions (no surprises there I guess). Now PwC is chasing me for double the amount EE ever claimed I owed them, they are refusing to do Backbilling (they gave me a break down of costs with ridiculous rates, which I’m currently disputing) and they keep sending the case to debt collectors who have been ok so far and always sent it back to them as clearly I DO NOT AGREE WITH OWING THIS... the big question in my mind: should I just leave it all now and let it go to court where a judge would surely decide in my favour (not mentioning the harassing emails, text messages and multiple calls per day I had to endure)? Would my credit score be affected in the meanwhile if there is debt collection against me? Or is it not really debt collection until the court rules that I owe them money?

chwaer

So a few more months have passed and I am happy to say I have not heard any more from anyone about this, happy as far I as I am not pretending that my actions meant they decided not to chase it.

It wouldn't be bad if they sent a follow up to confirm they were happy with it but I am not going to spend any more time thinking about it for now.

Good luck to all you others still having trouble with them and thanks to all the information on this site which seems to have solved my issue.

chwaer wrote: »

Hi, quick update from my side. I spoke to both the Citizens Advice and National Debt Line about the situation to get some advice.

It came down to sending the Debt Collection company and email and letter saying that I did not agree the debt was mine as it is then down to them to prove this. I also sent a copy of a letter from my solicitor confirming the Sale of the previous property and purchase of the new property. Both places suggested that should be sufficient and if they did try to get a judge to enforce it it would be unlikely to happen.

chwaer

Last update, I suspect.

No further letters or requests for payment but on the 24th Dec I actually received an account summary and a cheque for £181 from Scottish Power in relation to the Extra Energy account.

Merry Christmas!

rogcal

One last thing that must be said about this whole debacle and that is PWC (Price Waterhouse Cooper) the administrators of the winding up of Extra Energy should be disgusted with the way they went about the task.

As there is no real oversight of the way in which such companies go about their procedures in recovering as much money as they can for the creditors of failed companies, pWC will continue to get away with using threatening and intimidating tactics to recover money even where indebtedness is proven to not be the case at an early stage in the recovery process.

Sadly the likes of pWC will continue to use these tactics with impunity.