Extra energy account closed - administrators chasing money 2 years later

rogcal

The harassment by Extra Energy in administration (PWC) continues in the form of a second letter dated 22nd March headed "Your Payment Is Overdue - 2nd reminder".

It contains all the usual threats i.e. impact on credit rating, instructing solicitors, court enforcement officers visiting, etc, etc.

The bit at the end gave me the biggest laugh "we hope to hear from you soon".

Is not a telephone conversation with me and two emails from me on the 8th March not soon enough!

Has anyone else received a 2nd reminder and has already been in contact with them?

It appears to me that PWC have no interest in conducting their business in a professional manner.

pamsulli

Yes, I've also received a 2nd letter from Extra Energy administrators threatening to pass my details
onto a debt collection agency despite my sending several e-mails to them showing that I do not owe them anything.


Part of me wants to 'just leave it' but I'm worried I'll just be storing up trouble for later on, surely if I have a final bill showing that I was in credit £50.00 which they paid back into by bank that must be proof enough that I don't owe them anything but the letters and phone calls keep coming despite the fact that they have not responded to my email with the final bill attached showing the credit balance.


Any advice would be appreciated.

rogcal

Write directly to Mike Denny a director of PWC who is a named as a joint insolvency administrator of Extra Energy, explaining your frustrations at how the conduct of those employed to deal with alleged debts leaves a lot to be desired and that you find the continued threats of legal action despite you making contact with the "customer care" team, to be intimidating and unnecessarily threatening.

The more that write to him directly the better it will be for those of us who are genuinely not in debt with Extra Energy and if he doesn't want the name of PWC sullied by this whole sorry state of affairs, one would hope he would take action to see that matters are quickly resolved.

Good luck.

Foibles

Good news from me. 12 days after my initial email detailing my meter readings and final payment, I've had a response, saying that they've removed my details, apologies for the inconvenience, etc.

rogcal

Good news Foibles.

I did the same as you i.e. emailed copies of final invoice and bank statement showing final payment and 24 days later I'm still awaiting a response.

I would like to think that my letter to Mike Denny of PwC results in some improvement to the way in which they are conducting their intimidating campaign of debt recovery which is bound to be causing many people unnecessary stress, particularly those that genuinely owe nothing.

Just to be on the safe side lock the response you received from them in a fire proof safe and stand guard over it 24/7, just in case.:cheesy:

rogcal

Well that was a complete waste of time!

Mike Denny of PwC doesn't feel it is within his remit to at least have the common courtesy to respond to my letter of complaint about how his company is dealing with the administration of debt recovery.

He has just passed it back to customer care with a request to look into the matter without even advising them of the details contained within my letter.

As I result I've just spent 15 minutes on the phone with a female "case handler" at customer care being told everything I'm aware of already and having to repeat everything I've already told customer care over the last 3 weeks of telephone calls and emails.

It appears none of the information I supplied as far back as the 8th of March has been passed on which I find very, very frustrating.

The conversation was made that more difficult by her constantly talking over me which she continued to do despite the fact that I kept asking her not to do.

At the outset of this matter I remained cool, calm and collected.

Today's conversation was far from that and I found myself getting angrier and angrier with this woman's insistantance that I listen to what she has to say despite the fact that she should have the information provided by me to customer care on the 8th March including the evidence attached with the email showing last invoice paid.

How the hell they the have the nerve to call themselves administrators I'll never know. Bullies yes!

I would love to hear how others are getting on with their "discussions" with Extra Energy's customer care team.

rogcal

Perhaps my earlier conversation wasn't a waste of time afterall.

I was so incensed by the female customer care officer's attitude I rang back to complain and was dealt with by another female who was very apologetic and offered to transfer me to a senior billing manager.

Within 15 minutes not only had I got my frustrations of my chest I had the opportunity to discuss my case with him and after his examination of my account he announced "you have no debts outstanding". Thank you "J", you are a rare beast in a house of many fools.

It appears that the cancelled invoices had been mistakenly regarded as still valid and unpaid, a simple but unexplainable error.

I don't hold any particular employee responsible, rather the procedures they follow which don't allow scope for thinking outside the box and finding the error that gave rise to the claims of unpaid monies.

Oh well, I can stop taking the blood pressure pills now.

Good luck to those still facing an uphill struggle with Extra Energy and keep on fighting for any alleged debts to be removed from your account.

onlyfoolsandparking

PWC, a very dodgy firm of accountants and even dodgier 'receiver' I feel for you people having to jump through hoops for EE.


Personally I wouldn't bother contacting either PWC or EE and take the advice from RAXIEL, they cant force any of you to pay unless they issue a small claims form and that costs money to issue/file. No way will dodgy PWC spend their own money issuing claims, they just want the people who cave in and pay as soon as they receive a debt crawler letter with big red scary writing on it.


Which one are you?

pawpurrs

I too am being harrased by these people. My account was closed four years ago and I was in credit at the time of account closure, I have asked them to provide evidence and all they can provide is this, is the payments made to the account no evidence of anything outstanding , I have since changed banks but will get them to provide statements tomorrow. They are saying please check your payments or if I’m willing to pay to call them the amount is over 1k, which would be the total amount of my bills the time I was with them

Mrs36

I would follow the advice that has been given previously on this thread and contact the administrators, and ask for proof of the debt.