Extra energy account closed - administrators chasing money 2 years later

rogcal

bongo-boy, I'm pleased that you finally got it sorted out but your comments

Quote: "I.e., we can be threatened with debt collection, CCJs etc despite being innocent.
It takes a heap of time and effort to 'prove' your innocent.
They simply say sorry. End of.

This appears to me to be totally unjust...."

are what we have all had to contend with and I lay the blame entirely with PwC the insolvency administrators who have codes of practice to follow and have clearly not bothered one iota when it comes to the question of how they should approach the matter of collecting money owed to Extra Energy.

I wrote personally to Mike Denny the principal named administrator and also a director of PwC, pointing out that the manner in which the procedures being used to obtain monies owed, were threatening, intimidating and for some a very stressful experience. I heard not a thing from him.

Mr Denny, you are a poor excuse for a human being but cocooned in your ivory tower, why should you care. A case of "I'm all right Jack" if ever I saw one!

quemby

I think they use a scatter-gun approach. They send enough letters out and some will pay just to get rid of the problem, even if they don't owe it. In my own case, I managed to get details of the dates owed by email and I haven't heard from them since as they were doing further enquiries. I wasn't living n the house on the dates they gave and have the evidence to prove it. I'm hoping it's gone away, but I'm ready if it comes back.


Contact the ombudsman if anyone is still struggling.

Benight

quemby wrote: »

I think they use a scatter-gun approach. They send enough letters out and some will pay just to get rid of the problem, even if they don't owe it. In my own case, I managed to get details of the dates owed by email and I haven't heard from them since as they were doing further enquiries. I wasn't living n the house on the dates they gave and have the evidence to prove it. I'm hoping it's gone away, but I'm ready if it comes back.


Contact the ombudsman if anyone is still struggling.

The ombudsman will not assist you with any issue you have with Extra Energy, as Extra Energy do not exist any more so are not part of the ombudsman scheme - neither are their administrators.

rogcal

There is always is:

http://https://www.gov.uk/government/publications/insolvency-practitioners-guidance-for-those-who-want-to-complain

PwC (Price Waterhouse Cooper) have really overstepped the mark with the way they have gone about putting the frighteners on Extra Energy debtors and alleged debtors.

quemby

I called the Ombudsman and they said I had a case. I have a case number and instructions as t what t do if EE pursue it.

rl290

Hello, just thought I’d share my extra energy experiences...

Received calls then a letter saying I owed money from over a year ago. I did reside in the property at the time and will not dispute this fact. My responses to them via letter and email have been clear:

1. I am happy to pay any money, if it is owed... but my memory is that this account was settled in full at the time.

2. Please provide copies of the original bills that you issued at the time, and I will gladly pay.

3. In the absence of the original bills and proof that their is money due, then I cannot possibly pay - as I would be taking it on faith, and it would go against the 12 month back dating guideline.


Their response has been to detail in an email when bills were issued and for how much. However, they cannot reissue the bills because (as far as I can tell) their IT systems were half erased when they when into administration.

On principle, I am unwilling to pay if they cannot put forward proof that money is due. If they can do this, then I will pay immediately.

So, I leave it in their court. Quite literally. If they want to receive payment, they will either need to take me to court, or sell my debt to a debt collector who would also need to take me to court. In either case, I will respond asking for proof that the debt is owed.

The administrator now needs to decide if pursuing or selling this debt is in their interests or not. I’m relaxed about it either way.

R

nigelbb

rl290 wrote: »

So, I leave it in their court. Quite literally. If they want to receive payment, they will either need to take me to court, or sell my debt to a debt collector who would also need to take me to court. In either case, I will respond asking for proof that the debt is owed.

Debt collectors cannot take you to court.

Cardew

nigelbb wrote: »

Debt collectors cannot take you to court.

However the Administrators can, and the DCA acts on their behalf.


Not that they would bother for a small sum; but as somebody said earlier you can find a black mark on your credit record.

nigelbb

Cardew wrote: »

However the Administrators can, and the DCA acts on their behalf..

Just to repeat so that there is no misunderstanding. Debt collectors cannot take you to court they can do nothing other then send scary looking letters. Either ignore or send a letter explaining that the debt is denied & that the debt collectors should not contact again.

Benight

nigelbb wrote: »

Debt collectors cannot take you to court.

nigelbb wrote: »

Just to repeat so that there is no misunderstanding. Debt collectors cannot take you to court they can do nothing other then send scary looking letters. Either ignore or send a letter explaining that the debt is denied & that the debt collectors should not contact again.

Anyone can make a court claim against anyone else, which, where not admitted by the defendant, may result in the court calling the parties to court for a hearing.
Whether they win or lose will be up to the court.

Where a debt has been sold to a third party, it is that third party that is now owed the money.

The 3rd party may need the evidence of the original creditor, or such party now legally acting on their behalf such as the administrator, to prove that debt.