Extra energy account closed - administrators chasing money 2 years later

pawpurrs

Apparently it’s only £50 I owe I believe the only reason could be the reason they consider this is they tried to charge £25 exit fee per fuel but didn’t in the end as I was within timeframe and got a refund of £209 as I had overpaid my account the final letter is the only one that stated the amount, whenever I call I get through to South Africa and go can never find my account or any details give me strength!!!!

Purplesonicshoes

Final demand for payment received today for an account I've never had with the threat of Debt Collection and High Court Enforcement Officers, with an address on the back of: Extra Energy Supply Ltd, Unit 16, Coalfield Way, Ashby de la Zouch, Leicestershire, LE65 1JT if anyone would prefer an address to write to. I've also sent a letter denying the claim via track and trace to PWC and not received a reply. It disgusts me the threats they are making to people when not stating what the claim is for.

tboo

nLdn wrote: »

Having spoken to ExE the period I am being chased for usage from is until the day before I owned and moved into the property. I have sent them proof of my dates and have been told verbally that I "should now be on their exclusion list". Despite multiple calls to them this week I am yet to receive written confirmation of this.

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This is exactly what the situation my daughter has been in since 2016.

She purchased the property in 2016 after the previous owner had passed away.
For 2 years they pursued her for his debt - she emailed/telephoned them time after time, showing them the land registry date 4 times, she got letters threatening baliff action etc.

I then got involved at it was stressing her so much - they finally sent an email stating the debt wasn't owed after I threatened to complain to OFCOM.

She has since received a letter again asking for the money - luckily I told her to keep all correspondence, the administrators backed down when they saw this email and the land registry date again!!


ExE were so incompetent it was unbelievable but not suprising they went bust.

Nicole1971

Same situation as everyone else - I was with Extra Energy 5 years ago in 2014 for a year or so, before I switched to another supplier - Extra energy claim I moved properties, which we have not done for 20 years! We received demand letters having not even received a bill, and now a final payment letter threatening bailiffs. I am in email contact with them, and they say they will send a final bill to me now, so then I can go back to the bank to see if I can get statements from back when I left Extra energy. Annoyingly there is now no way I can log into their website to prove stuff, teaches me a lesson to still keep paper records even though everything is done online now. According to them I owe almost £500 but it has been 3-4 years since I have been with them! I am really hesitant to just pay the £500 with no proof that they are working off accurate records!

JamesBillinge

Stumbled across this thread whilst looking up ExtraEnergy as been receiving the letters and today finally got the “Final Demand” and finally a figure.

£46.46

Like many others, I haven’t the old statements, the emails didn’t have figures on them and the website is long gone to download them from. I’ve gone on the online banking and downloaded old bank statements.

Only reason we left ExtraEnergy was because we moved house and ExE didn’t have the facility/ability to move with us.

Looking at my statements. I was billed twice in the month after moving house. So I can only assume were for the previous months use and the final bill?

Oddly, the letters are addressed to my wife who wasn’t on the account at the time of using them and the account number on the letters doesn’t match the account number from their emails to me.

To be chasing for £46 3 years later. Seems a stretch. I only assume it’s a different account and not mine.

I have printed it all out, highlighted the relevant parts and look forward to whoever knocks on my door where I will offer them a cuppa tea and go through these emails and bank statements.

I acknowledge that they think there is a debt owed and need to prove it.

I do not see any reason to waste my time contacting them based on the comments in this thread. I’ve wasted enough doing what I’ve done so far.

onlyfoolsandparking

I wouldn't waste my time contacting them if I were unlucky enough to have been a customer of Ee.


As I (and others) have said I would only spring into action if PWC are stupid enough to issue/file a claim with the County Court, then I would defend it with a well crafted defence and counterclaim. No need for people to keep dancing to their tune! just because PWC say you owe a debt, doesn't mean you do!

Herbalus

It’s worth checking if you have a prior email from them from around June last year. They sent me an email asking for payment and then followed up 2 days later with another saying it was a mistake and no money owed.

I’ve forwarded this email back to them and received a reply that they can see this email was sent so have taken my details out of their chaser system.

Nicole1971

Well, my update is that Exatrenergy emailed me back after I asked them for an itemised bill to say they can't provide one as the extraenergy systems are all down! They could only provide me with the final meter readings and said I was sent a final invoice on 7 January 2016.

So at least that was helpful, and I could look back online at my bank statements, which clearly showed that my final payment of £466 (the exact amount they say I owe!) left my account on 4 January 2016 to extraenergy.

So I have emailed them the bank statement clearly showing this payment - and we shall see.... I don't see that they have a leg to stand on without access to the extraenergy system that I still owe that money...

But their processes for collecting money are shoddy and must be causing some people countless stress!!

quemby

I received my 3rd letter on Wednesday with a deadline of today to pay it before court action blah, blah, blah. I called them for the third time and told them I was making an official complaint against the company, I did this after contacting the Ombudsman. They have 8 weeks to sort it out, then I hand the whole thing over to the Ombudsman. I noted a slight change, ' oh yes, I see your name is not on the account, maybe it was for a time when you weren't living at the address.' I haven't toled them I've been n touch with the ombudsman and I don't know what the outcome will be, I sent an email so it is in writing too.

bongo_boy

So having received the first notice, second notice and FINAL notice, my issue has been resolved.

I called the number repeatedly during opening hours and listened to cold play many times before being simply cut off and never speaking to someone.

This left me incensed. I read an earlier post regarding the request for TR1 etc proving ownership status etc and sent recorded letters to the addressed posted on this forum as well as the address on the letter.

I copied email headers (not displaying the amounts) of a final bill from EE, plus a payment receipt to EE about 1hrs after the time of the bill.

I also included a copy of a solicitors letter from my sale of the house.

Skip a week or so forward, I was discussing it with my father and called them again to prove i was getting cut off, and someone answered. Hurrah!

Over the phone I was able to explain the situation, including dates of sale and billing period (a period after the sale of my house) and so my details were removed from the database.

When I say 'my ' details it was actually my partners details - yet she had never had an account/contract with EE - seemingly reflecting others here.

What the chap on the phone did say was they used electoral registers and a 'uk search' facility to gain registered occupants details - hence my partner was listed - and in this case incorrectly billed.

What frustrates me the most is the amount of stress this has caused us for which there is seemingly no recourse.

I.e., we can be threatened with debt collection, CCJs etc despite being innocent.
It takes a heap of time and effort to 'prove' your innocent.
They simply say sorry. End of.

This appears to me to be totally unjust....

Either way it's done now. So I hope this experience helps inform other's of what worked for us.