E.on smart meter

Former_E.ON_Company_Representative:_Malc

Pooliemag wrote: »

Hi Malc,
Thanks for the info. I have been on the phone with E.ON this morning to check up on when the meter will be replaced and they told me there had to be a form filled in, which they did over the phone, and the meter will be replaced early March.This is totally different to what the engineer told me on Tuesday after he had spoken to his office... I was assured it would be replaced either today or tomorrow morning.
What is worrying me now is that the meter is currently running at 9.71Kwh and charging me £1,50 per hour!! So around £36 a day for running a fridge freezer and tv!! If it stays running at this rate then my next direct debit will be in excess of £300 when I normally use around £30 a month.
Am I within my rights to cancel my direct debit whilst this is being sorted? I cannot afford to have that much taken from my bank account even if it is refunded at a later date.
Kind regards
Pooliemag

Hello Pooliemag and it's disappointing we're not able to change the meter sooner.

By all means cancel your Direct Debit. I'd do this at your bank about 5 days before the next bill is due and then reset it after it's been issued. This will make sure you don't lose out on the cheaper Daily Standing Charges for paying by Direct Debit.

Once the meter has been changed, billing will be suspended until the account has been updated with the new details.

Sorry the meter exchange has been delayed Pooliemag.

Malc