E.on smart meter

abiabc

He's very good and I'm sure he will help if he can, but he probably doesn't work at the weekend.

Hope you get it sorted soon.

binao

Pooliemag wrote: »

Hi all, thank you for your replies. I have been taking readings most of the night and have photos aswell. I am currently at work and left home at 0530, the same time as yesterday but in those 24hrs I have supposedly used 101Kwh!

Received a text today saying the smart meter team will be visiting Tuesday morning , I never requested this as the phone operator I spoke to yesterday wanted me to pay £65 up front for this .
After speaking to the smart meter team this morning they have assured me there is no cost involved to myself but i will be monitoring my bank account!

I will be taking a reading when I get home this evening to see what has been used and will update here. There is no one in the flat and the only appliance left turned on is the fridge freezer.

Thanks again for the help and advice given so far, it is appreciated

Hi and welcome to MSE from another newbie.

Yes, EON Rep Malc has been a great help to me, and as above posts, may respond Monday.

Mean while, as the EON meter team is calling on site Tuesday, it looks like OPs troubles may be solved.:j

Good luck OP for Tuesday :beer:

Pooliemag

Hi all. apologies for not updating this thread yesterday,
So . yesterday whilst at work (12hrs). with only the fridge freezer on. I apparently used 28Kwh of electricity. the following 12hrs ( mostly asleep lol ) I used 9Kwh giving a total of 37Kwh in the 24hrs.
The mad thing is, today I have done the same work pattern. still with only the fridge freezer on, I have used a total of ...... 0Kwh! The main meter is still on the same figure as I left this morning, the IHD says I have used 7p of electric today.
There is definitely a problem somewhere, I have taken photos and videos of the meter and IHD to show the smart meter team on Tuesday. I have a video taken in the dark yesterday ( only the fridge freezer turned on) that shows the IHD jumping usage e.g
current usage 2.57Kwh going to 9,3Kwh then down to 4.7Kwh back to 6.2Kwh down to 685W back up to 5.8Kwh .....all in the space of 90 seconds!!

Former_E.ON_Company_Representative:_Malc

Pooliemag wrote: »

HI All, I`m looking for some advice please. I had a smart meter installed 6th Feb and my electricity usage has gone through the roof. I usually average 120Kw per month based in the previous bills over the previous 6 months. These include ACTUAL meter readings and not my readings. However in the past 9 days the meter says that I have used 178Kw. I have been taking readings each day to try and track the usage but I am at a loss as to what is happening. I have not used any different appliances or changed my pattern of usage. Today for example I went to work at 0515 with a meter reading at 124Kw used. All appliances turned off as normal but have returned from work at 1400 to find a meter reading of 168Kw!! No-one has been in the property and I live alone. I Phoned E.on and was kept on the phone for 45 minutes trying to explain the situation. In That time I turned of the main fuse box so no power coming into the property and the display unit was displaying that I was using 3.6Kw jumping to 9Kw back to 4.7 to 5.7kw , I was explaining this to the chap on the phone but getting nowhere. I don`t understand how my meter is charging me for electricity that is not being used in the property? There`s no power into the property! In the 45mins on the phone the meter had advanced 6Kw.
I might add that this same problem occurred 2 days after the meter installation and I racked up 99 units in a day! Could it be that the meter is faulty? the installation faulty?
E.on have advised that I have to pay £65 up front to have the meter tested but I want it removed. I wasn`t aware that I could have refused the smart meter... all the emails and text messages I got from E.on kept saying WE NEED TO CHANGE your meter etc.
What I do know is that this is really stressing me out ( I have a heart condition and diabetes ) and I`m getting nowhere with E,ons customer service line. They put the phone down on me after the 45 minutes!
Any advice is most welcomed
Thank you
Mark

Pooliemag wrote: »

Hi all, thank you for your replies. I have been taking readings most of the night and have photos aswell. I am currently at work and left home at 0530, the same time as yesterday but in those 24hrs I have supposedly used 101Kwh!

Received a text today saying the smart meter team will be visiting Tuesday morning , I never requested this as the phone operator I spoke to yesterday wanted me to pay £65 up front for this .
After speaking to the smart meter team this morning they have assured me there is no cost involved to myself but i will be monitoring my bank account!

I will be taking a reading when I get home this evening to see what has been used and will update here. There is no one in the flat and the only appliance left turned on is the fridge freezer.

Thanks again for the help and advice given so far, it is appreciated

Pooliemag wrote: »

Hi all. apologies for not updating this thread yesterday,
So . yesterday whilst at work (12hrs). with only the fridge freezer on. I apparently used 28Kwh of electricity. the following 12hrs ( mostly asleep lol ) I used 9Kwh giving a total of 37Kwh in the 24hrs.
The mad thing is, today I have done the same work pattern. still with only the fridge freezer on, I have used a total of ...... 0Kwh! The main meter is still on the same figure as I left this morning, the IHD says I have used 7p of electric today.
There is definitely a problem somewhere, I have taken photos and videos of the meter and IHD to show the smart meter team on Tuesday. I have a video taken in the dark yesterday ( only the fridge freezer turned on) that shows the IHD jumping usage e.g
current usage 2.57Kwh going to 9,3Kwh then down to 4.7Kwh back to 6.2Kwh down to 685W back up to 5.8Kwh .....all in the space of 90 seconds!!

Hello Pooliemag and welcome to the Forums.

Sorry I'm late replying. As abiabc says, I don't work weekends and wasn't here Monday. Certainly seems something wrong here and our smart meter team are the best people to deal with this.

One of the features with smart meters, particularly the SMETS2, is the ability to alert us to potential faults or difficulties. I suspect this is what's happened here and a smart meter technician is responding as a result. There's no charge for this.

Sorry, too, the response on the phone wasn't up to scratch Pooliemag.

Malc

Former_E.ON_Company_Representative:_Malc

libra10 wrote: »

Isn't there an Eon representative who usually posts on the boards?

It might be worth speaking to him.

Just checked, his name is E.ON Company Representative: Malc

It might be worth sending him a private message linked to this thread.

Good luck

Thanks for the heads up libra10. MSE don't let company reps use private messaging. Just replied as above.

Thanks again.

Malc

Former_E.ON_Company_Representative:_Malc

abiabc wrote: »

He's very good and I'm sure he will help if he can, but he probably doesn't work at the weekend.

Hope you get it sorted soon.

Thanks for that abiabc. Appreciate your comments.

You're right. I don't work on the Forums at weekends or Mondays. Helena is usually around Mondays.

Thanks again abiabc.

Malc

Former_E.ON_Company_Representative:_Malc

binao wrote: »

Hi and welcome to MSE from another newbie.

Yes, EON Rep Malc has been a great help to me, and as above posts, may respond Monday.

Mean while, as the EON meter team is calling on site Tuesday, it looks like OPs troubles may be solved.:j

Good luck OP for Tuesday :beer:

Glad I was able to help binao and many thanks for taking the time to post. It's appreciated.

Malc

Pooliemag

HI Malc,
Thank you for replying. Quick update, the engineer came out yesterday and agreed that the smart meter is faulty ...he did a load test and the meter responded incorrectly. Unfortunately the SMETS2 network was down yesterday morning and he could not replace the meter, this now being done later in the week.
My question now is, how do I go about claiming back the excessive electricity charged to my meter? Is there a procedure for this? The meter currently shows me as using the equivalent of over 2 months normal usage in less than a fortnight.

My thanks to everyone that has replied to this thread with the helpful advice.

Former_E.ON_Company_Representative:_Malc

Pooliemag wrote: »

HI Malc,
Thank you for replying. Quick update, the engineer came out yesterday and agreed that the smart meter is faulty ...he did a load test and the meter responded incorrectly. Unfortunately the SMETS2 network was down yesterday morning and he could not replace the meter, this now being done later in the week.
My question now is, how do I go about claiming back the excessive electricity charged to my meter? Is there a procedure for this? The meter currently shows me as using the equivalent of over 2 months normal usage in less than a fortnight.

My thanks to everyone that has replied to this thread with the helpful advice.

Morning Pooliemag and it's good our technician has identified the problem. It's just a pity they weren't able to put it right there and then.

Once all is fixed and your account has been updated with the new meter details, we'll be able to look at the billing. We'll have details of past usage before the faulty meter was put in. We can use this to estimate what we believe you would've used between the smart meter being installed and the replacement being fitted.

Our smart meter teams will look at this once details of the upcoming meter exchange are through. It usually takes about 2-3 weeks to update our records following a meter exchange. Make a note of the meter serial numbers, the closing readings on the old meter and opening ones on the replacement. Although these details will be sent through to us electronically, it's always good to keep your own records.

Thanks for your patience Pooliemag.

Malc

Pooliemag

Hi Malc,
Thanks for the info. I have been on the phone with E.ON this morning to check up on when the meter will be replaced and they told me there had to be a form filled in, which they did over the phone, and the meter will be replaced early March.This is totally different to what the engineer told me on Tuesday after he had spoken to his office... I was assured it would be replaced either today or tomorrow morning.
What is worrying me now is that the meter is currently running at 9.71Kwh and charging me £1,50 per hour!! So around £36 a day for running a fridge freezer and tv!! If it stays running at this rate then my next direct debit will be in excess of £300 when I normally use around £30 a month.
Am I within my rights to cancel my direct debit whilst this is being sorted? I cannot afford to have that much taken from my bank account even if it is refunded at a later date.
Kind regards
Pooliemag