Smart Meters mandatory on new fixed term deals

Former_E.ON_Company_Representative:_Malc

peterbaker wrote: »

E.ON were a joke with my mother's supply. They insisted on swapping an Economy 10 meter for a smart meter upon threat of a swinging increase via a standard tariff if the existing meter was not changed (something like +70% I recall), but then they left it until they came out for a pre-install survey to tell us there was no adequate mobile phone signal in the area and the new meter would not be a smart meter. I asked why change it then? We no longer support the tariff on that meter they said. But you will support Economy 7 or Economy 10 on a new meter which is not a smart meter? Yes. But the Economy 10 on the new meter will cost about 35% more, and the Economy 7 about 25% more than existing? Yes.

peterbaker wrote: »

Not yet, I am not sure the new (not smart) meter is in yet. E.ON Chief Executive Office complaints were insistent on a deadline and in fact I think have already increased the charges by around +70% whilst I have been complaining. THey would not budge an inch and I found them like robots with no guilt whatever for sticking it to a 90 year old who has been 100% loyal to the same company for over 60 years in the same house. So I said well obviously my only question to you now is what's my best move to be able to move to a competitor and get a much better deal. They told me that I'd need to change the meter in order to get the widest selection of alternative deals.

I can't use the words here that I reserve for that type of customer service.

Hello peterbaker and I'm sorry we weren't able to fit a smart meter for your mother.

There are certain circumstances where we're not yet able to fit smart meters. The strength of the mobile phone signal is particularly important. I suspect a remote check shows your mother's area as having a strong enough signal yet, once the technician was on site, they found local circumstances have watered it down to the extent it's not sufficiently strong enough for smart meters. We're working to find a solution for these issues.

As you say, we no longer support the old three-rate Economy 10 meters similar to the one your mother has. I put some information about this on a separate post from you on another thread at the link below.

https://forums.moneysavingexpert.com/discussion/comment/76380191#Comment_76380191

If we leave your mother with the old meter, we'll need to put her on the higher tariff you mention. As in the above link, changing the meter will mean she'll have more options including making it easier to switch supplier.

Sorry again we had to abort the smart meter installation peterbaker.

Malc

Former_E.ON_Company_Representative:_Malc

Durham_andrew wrote: »

Anybody had this e-mail/text message off eon

Hi, it s E.ON. As part of your energy tariff you agreed to have smart meters fitted. We're fitting the latest SMETS2 smart meters and have appointments Mon to Sat, AM (8am-12pm) or PM (12pm-4pm). Please reply with the best day and time for you e.g. Monday PM.

Hello Durham andrew and may I ask what tariff you're on?

If it's one of our Fix Online range, you might be interested in my reply to SeeMe earlier today (post #120). With these tariffs you only agree to be contacted about smart meters as outlined in section 11.1 of the T&Cs. If you wish, you can turn down these offers and stay on the same tariff.

Should you want to go ahead and arrange for a smart meter to be fitted, please reply to the email/text and we'll be happy to arrange an appointment convenient to you. There's no charge to fit smart meters. If you don't want to go ahead please ignore the email/text.

Thanks Durham andrew.

Malc

A._Badger

E.ON_Company_Representative:_Malc wrote: »

Hello A. Badger and as promised in the thread below, I sent your comments about our smart meter communications to those responsible here at E.ON this morning. I've also followed it up this afternoon via a discussion with the management team for this area.

https://forums.moneysavingexpert.com/discussion/6072648/smart-meter-moan-and-eon

Thank you for the feedback and I'll let you know about any developments.

Malc

Well I'm afraid Eon are taking absolutely no notice of your representations.

Not five minutes ago I received an email from Eon headed:
'E.ON
Reminder:
You need to have your
meters changed,

As part of your current energy tariff, you agreed to have smart meters installed. We᾿re ready to come and install your smart meters for free – all you need to do is tell us when is best for you.'

That last bit is a blatant lie, incidentally. I have agreed no such thing.

What does it take to make Eon behave properly?

Gerry1

A._Badger wrote: »

What does it take to make Eon behave properly?

Swift and effective action from Ofgem !

Oh, wait...

km1423

SuiDreams wrote: »

You've mentioned Accurate billing as an advantage of Smart Meters, I already have accurate billing without a smart meter

Exactly, I have accurate bills and no smart meter. Nothing at the moment to encourage me to have a meter. I photograph the readings too - don't trust those MOFOs

Kernel_Sanders

A._Badger wrote: »

Well I'm afraid Eon are taking absolutely no notice of your representations.

Not five minutes ago I received an email from Eon headed:
'E.ON
Reminder:
You need to have your
meters changed,

As part of your current energy tariff, you agreed to have smart meters installed. We᾿re ready to come and install your smart meters for free – all you need to do is tell us when is best for you.'

That last bit is a blatant lie, incidentally. I have agreed no such thing.

What does it take to make Eon behave properly?

Can you tell us what tariff you are on, then we can check the terms and conditions to see if they included the right to fit a smart meter.

1tony1

I too am having the problem with EDF. I switched to them based on Martin's say so that there would be no obligation to have a smart meter.
Now they are pestering me, calling, emails, texts and threatening that if I don't allow them to install their smart meter within the next week, they will charge me £70 (£35 x 2, dual fuel) and put me on a more expensive tarrif..
I am not amused..... I think Martin, please can you acknowledge this "mistake" and ask EDF to cool off....????:(:(

Londonlisa12

Eon have sent email after email and also phoned about 6 times telling me i have agreed to have a smart meter fitted.
When they phone they say something like "hello mrs x as part of your contract you agreed to have a smart meter fitted can we arrange a time for this to go ahead" when i tell them my contract only says i agree to be contacted and offered one,they know their tactic of assuming ive not read the contract has been busted and they totally change from telling me total lies to just putting the phone down.
I am happy to be leaving them due to their totally deceitful tactics 49 days before my contract is up.
The EON reps on her do a great job and i feel sorry for them to have to be ignored by the smart meter "salesmen" from their company.

Former_E.ON_Company_Representative:_Malc

Londonlisa12 wrote: »

Eon have sent email after email and also phoned about 6 times telling me i have agreed to have a smart meter fitted.
When they phone they say something like "hello mrs x as part of your contract you agreed to have a smart meter fitted can we arrange a time for this to go ahead" when i tell them my contract only says i agree to be contacted and offered one,they know their tactic of assuming ive not read the contract has been busted and they totally change from telling me total lies to just putting the phone down.
I am happy to be leaving them due to their totally deceitful tactics 49 days before my contract is up.
The EON reps on her do a great job and i feel sorry for them to have to be ignored by the smart meter "salesmen" from their company.

Hello Londonlisa12 and sorry to lose you.

Many thanks for your kind words. Helena and I appreciate them.

I've sent quite a large wad of feedback about our smart meter rollout to the relevant managers and can tell you a review is underway. Not sure what the outcome will be as this will be advised once the review has been completed.

Thanks again for your support Londonlisa12.

Malc