Restaurant demanding money not owed

KatrinaWaves

Pikupiku wrote: »

mix of cards and cash. The amount is weird - bill came to around 330... no idea where this number came from!

There were 23 of you, so a bill of £330 is £14.30 each, unlikely with drinks and at least two courses by your description. Sounds like you did pay, but an incorrect bill based on what you ordered.

£580 (the bill you describe plus the £250 you say is underpaid) is £25 per person. not an unreasonable amount.

I'd be very surprised if you don't owe it. I'd speak to your party but if everyone only paid £15 for a meal out then you guys just thought you were getting a bargain. get £10 from everyone and take it down/send it.

Pikupiku

Mistral001 wrote: »

The OP says that restaurant owner cannot prove that they didn't pay. Something does not seem right here. Either they paid in full for the meal or not.

He cant proove it, because we did pay - but individually. The staff we at best, rubbbish at marking the individual amounts off the bill total / tracking what had been paid by whom. At worst, I suspect someone was helping themselves. What I was trying to say, was is it just one word against another , or does he have to proove lack of payment to be able to do anything Lets give him the benefit of the doubt and assume that he sees the till down , (but NOT caused by us - we did pay) is him not being able to make his figures add up mean he can attempt to start some sort of legal proceedings with my friend, or would he have to be able to show that customer x didnt pay 2/3 of the bill (which means shes fine, cos we did pay)?

Pikupiku

KatrinaWaves wrote: »

There were 23 of you, so a bill of £330 is £14.30 each, unlikely with drinks and at least two courses by your description. Sounds like you did pay, but an incorrect bill based on what you ordered.

£580 (the bill you describe plus the £250 you say is underpaid) is £25 per person. not an unreasonable amount.

I'd be very surprised if you don't owe it. I'd speak to your party but if everyone only paid £15 for a meal out then you guys just thought you were getting a bargain. get £10 from everyone and take it down/send it.

had one course - price from £8.50 to £14.95, some ordered a starter too at £5.95. I went back through the list - the same the restaurant had- and added everything up which came to £330 (and some pennies) As did the bill they had for the total. All drinks had to be ordered at the bar, and paid for there and then.I didn't organise the event, just am asking because my friend is too nice to make a fuss. Everyone has told her they went to till ,said what they had , and paid accordingly. My own bill was £8.50, which I paid in cash, for example.

charlotte1994

KatrinaWaves wrote: »

There were 23 of you, so a bill of £330 is £14.30 each, unlikely with drinks and at least two courses by your description. Sounds like you did pay, but an incorrect bill based on what you ordered.

£580 (the bill you describe plus the £250 you say is underpaid) is £25 per person. not an unreasonable amount.

I'd be very surprised if you don't owe it. I'd speak to your party but if everyone only paid £15 for a meal out then you guys just thought you were getting a bargain. get £10 from everyone and take it down/send it.

Some people won't drink, I don't and I usually pay less than £20 per meal. I don't eat meat so my meals are cheaper anyway. Some won't have a starter, it seems entirely plausible that they could have spent this amount. Could have a cheap place where a main meal is £7-9 each. Seems fair to me. But yes I agree that OP should speak to everyone in the party, see what they paid for their meal, if they paid as individuals then it should be easier. Even more since some paid on card.

bris

£330 for 23 people with drinks? I suspect they are right. As you say it was a shambles, they know the bill paid was wrong and have totalled it up in a quitter less hectic time.


The chances of going to court are slim but then there is the doing the right thing to take into consideration.


it's fair that 2 or 3 go see what they have to say, 1 or 2 of the staffs jobs could be on the line here, that wouldn't be fair.

charlotte1994

Pikupiku wrote: »

He cant proove it, because we did pay - but individually. The staff we at best, rubbbish at marking the individual amounts off the bill total / tracking what had been paid by whom. At worst, I suspect someone was helping themselves. What I was trying to say, was is it just one word against another , or does he have to proove lack of payment to be able to do anything Lets give him the benefit of the doubt and assume that he sees the till down , (but NOT caused by us - we did pay) is him not being able to make his figures add up mean he can attempt to start some sort of legal proceedings with my friend, or would he have to be able to show that customer x didnt pay 2/3 of the bill (which means shes fine, cos we did pay)?

I wonder if he can send you CCTV of the night? Like you said it could be that a staff member was pocketing the cash. I think they have just mismanaged it.

Pikupiku

bris wrote: »

£330 for 23 people with drinks? I suspect they are right. As you say it was a shambles, they know the bill paid was wrong and have totalled it up in a quitter less hectic time.


The chances of going to court are slim but then there is the doing the right thing to take into consideration.

it's fair that 2 or 3 go see what they have to say, 1 or 2 of the staffs jobs could be on the line here, that wouldn't be fair.

Thank you, but £330 is correct for the food ordered, I filled in my friends spreadsheet with prices afterwards (after the text) to check. And the group actually payed £390, as she paid the first extra £60 they claimed , to stop the staff being upset! (they had already admitted when presented with one recipet that the'dforgotten to mark that off the bill)

Pikupiku

charlotte1994 wrote: »

I wonder if he can send you CCTV of the night? Like you said it could be that a staff member was pocketing the cash. I think they have just mismanaged it.

Thank you! My friend has asked him to watch the WHoLE thing, and to send her a copy... thats when he saked to meet the second time.

chili1496

My own bill was £8.50, which I paid in cash, for example.

Bet you smiled to yourself when you got that bill

waamo

chili1496 wrote: »

Bet you smiled to yourself when you got that bill

I've been to places where you can get a main course for £8.50. The op has stated drinks were purchased separately at the bar so the bill is for food only.