Symbio Energy feedback

[Deleted User]

I have just switched from Utility Point (an excellent supplier but now electric prices are less competitive) to Symbio Energy. The switch has gone very smoothly. I'm on a fixed 12 month tariff which is the cheapest fixed I can find. Since we use an Air Source Heat Pump for all our energy (no gas here) we consume about 13,000kW/h a year, so need the lowest unit cost we can get. Symbio Energy beat Utility Point by quite a few quid over 2020!

Tafrock

Now that the usage graphs are back on our accounts it makes it quite clear how bad the overestimation was. Take a look at the graphs yourself symbio. It clearly shows your error

griffb

The graph only seems to show each month's estimated usage, not the actual, although the total usage figure and the £ spent are actual to December + January estimate.

Tafrock

The graph shows what you have been billed for. As you say the estimated usage. Always has done because that's what you have paid for.

griffb

Tafrock wrote: »

The graph shows what you have been billed for. As you say the estimated usage. Always has done because that's what you have paid for.

Not quite - because as of today I have paid for actual to December + January estimate. The graph should take account of the "variance units", as the accompanying numbers do. Otherwise it's meaningless.

CRISPIANNE3

Just checked my graph and the total amount of Electricity used for Nov and December was 732 kw. The bill for January was forecast to be 694 kw.

They are saying if I had given a reading on the 31st December and not 30th December my readings would have been taken into account.

Tafrock

I did. It wasn't.

Talldave

CRISPIANNE3 wrote: »

Just checked my graph and the total amount of Electricity used for Nov and December was 732 kw. The bill for January was forecast to be 694 kw.

They are saying if I had given a reading on the 31st December and not 30th December my readings would have been taken into account.

I suspect that's not true. I gave a reading on the 1st Jan, which they incorporated into their variance calculation, after giving me 45kWh free. But their estimate was still 184% of EAC/12.

I don't believe Symbio have the competence to selectively apply their over estimating algorithm to accounts based on reading dates. If they did, they surely would only have applied it to accounts that were exhibiting a winter consumption increase wouldn't they?

EDIT: Tafrock confirms this.

CRISPIANNE3

Talldave wrote: »

I suspect that's not true. I gave a reading on the 1st Jan, which they incorporated into their variance calculation, after giving me 45kWh free. But their estimate was still 184% of EAC/12.

I don't believe Symbio have the competence to selectively apply their over estimating algorithm to accounts based on reading dates. If they did, they surely would only have applied it to accounts that were exhibiting a winter consumption increase wouldn't they?

EDIT: Tafrock confirms this.

I think I will give them a reading on the 31st January and 1st Feb and see what happens.

matelodave

The easy answer is to give them a reading that's 50% of your actual consumption so that when they use their guesstimating algorithm i't somewhere close to your actual consumption :)

It works for me