Symbio Energy feedback

SPOWER

niktheguru said:

SPOWER said:

Yet again, more lies from this company.  Chased a refund/final bill despite having their smart meter only installed a month ago, he said they are changing banks.  I said you are not changing bank because you said that before.  He said, that is what we are told to say sir.

What has having their smart meter a month ago got anything to do with getting your refund, final bill.
Get a complaint in ASAP, so you can then count the clock down for contacting the ombudsman to get your money back.....if they're still here by then.

Hi.  He said I didn't give a meter reading.  But I gave this to Logicor - the new company.  I said you have put in a smart meter so why do I have to give a reading and take a photograph.  Thats what I was meaning.  Its all too involved.

ywlgy

4 weeks after leaving Symbio I still have not got the final bill. I drafted a complaint letter and wonder whether to send it now or after the 6 week OFGEM deadline

philipbin

If you try and get a quote directly from Symbio you get:

Due to technical issues, we have temporarily stopped taking in new registrations. We apologise for the inconvenience.

Swipe

ywlgy said:

4 weeks after leaving Symbio I still have not got the final bill. I drafted a complaint letter and wonder whether to send it now or after the 6 week OFGEM deadline

After moving house, I've had my final bill for over 6 weeks now but they keep promising my credit balance + £60 compensation but never refund it so send the letter now

Swipe

philipbin said:

If you try and get a quote directly from Symbio you get:

Due to technical issues, we have temporarily stopped taking in new registrations. We apologise for the inconvenience.

Sounds like OFGEM have finally stopped them taking new customers

Inigo_Montoya

Swipe said:

philipbin said:

If you try and get a quote directly from Symbio you get:

Due to technical issues, we have temporarily stopped taking in new registrations. We apologise for the inconvenience.

Sounds like OFGEM have finally stopped them taking new customers

https://selectra.co.uk/energy/news/policy/symbio-energy-ofgem-ban

greenguppie

Inigo_Montoya said:

https://selectra.co.uk/energy/news/policy/symbio-energy-ofgem-ban

Old news (despite that article being last updated early August 2021) from January 2020.
https://www.ofgem.gov.uk/publications/symbio-energy-limited-final-order

Symbio became a DCC User on 25 March 2020

elucidate

Symbio have informed me my current variable tariff will be ditched at the end of this month and will move me onto another variable tariff £200pa dearer than my current tariff.

What are your opinions on if I should stick with them or move to a Neon Reef 12-month fix that'll be £285pa more expensive than my current Symbio tariff, and also benefit from a £50 referral?

thelight

ywlgy said:

4 weeks after leaving Symbio I still have not got the final bill. I drafted a complaint letter and wonder whether to send it now or after the 6 week OFGEM deadline

I would say the complaint goes in on 6 weeks and 1 day for not producing

Then a seperate complaint goes in 20 days later if they haven't paid both lots of compensation for missing the 6 weeks

ywlgy

BBC said 4 more suppliers could go bust next week. I guess my final bill would take much longer to produce and i can kiss goodbye to any compensation now.