Symbio Energy feedback

devondiver

UnclaimedEnergy said:

spot1034 said:

In the news

'My energy provider Symbio tripled my bills and is now refusing to lower them' - Mirror Online

I find it interesting the story mentions about him having an E7 tariff to save money in off-peak... but Symbio only do flat E7 rates I believe?

Not sure what is meant by "flat E7 rates" but, FWIW, they were still showing a range of 12 month ('two-tier') E7 tariffs when I bailed end November.

Swipe

devondiver said:

UnclaimedEnergy said:

spot1034 said:

In the news

'My energy provider Symbio tripled my bills and is now refusing to lower them' - Mirror Online

I find it interesting the story mentions about him having an E7 tariff to save money in off-peak... but Symbio only do flat E7 rates I believe?

Not sure what is meant by "flat E7 rates" but, FWIW, they were still showing a range of 12 month ('two-tier') E7 tariffs when I bailed end November.

They mean both night and day rates were identical

rj2dj

Hi - I'm just about to move into a rental property (Friday 27th Jul) and have been informed by the agents that the previous tenants were using Symbio as their electricity supplier. Having read their TrustPilot reviews and this forum I am now fairly worried about what I'm going to inherit!

Aside from the obvious action of taking a photograph of the meter on the day I move in, has anyone got any advice on what my next steps should be when I inevitably have to deal with Symbio?

Gerry1

rj2dj said:

Aside from the obvious action of taking a photograph of the meter on the day I move in, has anyone got any advice on what my next steps should be when I inevitably have to deal with Symbio?

Just make sure your register with them, provide DD details and send an opening reading.  After it's set up you will then be free to switch. Never let an agent provide a meter reading on your behalf.

SPOWER

Someone is coming tomorrow to fit a smart meter on behalf of Symbio.  I was going to have to get one eventually, so I thought I would just agree. I think I will feel a bit redundant as I give regular meter readings.

niktheguru

SPOWER said:

Someone is coming tomorrow to fit a smart meter on behalf of Symbio.  I was going to have to get one eventually, so I thought I would just agree. I think I will feel a bit redundant as I give regular meter readings.

Will be interesting to see how you get on. Let us know.

spot1034

I've just received my notification of direct debit on August 2nd and it's at the old rate, so they still aren't in a position to bring in the new billing system. 

tim_p

rj2dj said:

Hi - I'm just about to move into a rental property (Friday 27th Jul) and have been informed by the agents that the previous tenants were using Symbio as their electricity supplier. Having read their TrustPilot reviews and this forum I am now fairly worried about what I'm going to inherit!

Aside from the obvious action of taking a photograph of the meter on the day I move in, has anyone got any advice on what my next steps should be when I inevitably have to deal with Symbio?

Do it properly, sign up with them, give them direct debit details and an opening reading then find a new supplier as soon as you can and be prepared to have to fight your corner to get correctly billed by these incompetent fools.  Anyone, literally anyone else has to be better than Symbio, certainly after my experience it seems that way to me. 

shinytop

I had an OK year with Symbio, no issues, good price.  I tried to switch to one of their cheaper tariffs but they wouldn't allow it (I've spoken to them and it's a definite no) and they have automatically moved me to a variable tariff. Fair enough; so I'm going to switch.

In the meantime they have put me on their new billing regime and are asking for quite a large amount  for August, without a meter reading.  I'm already well ahead with payments and am using almost no leccy atm.  

I called and they will not reduce the dd.  So I can either pay the dd, switch and wait for them to return the excess (it will be several £00s).  Or I can cancel the dd, switch and wait for them to return the smaller excess (there will still be one).  Is there any danger they could make things difficult for me to switch if I cancel the dd, even though I'll still be in credit?  I'm not desperate for the cash, just want things to go smoothly.  Any thoughts?

Reed_Richards

shinytop said:

I had an OK year with Symbio, no issues, good price.  I tried to switch to one of their cheaper tariffs but they wouldn't allow it (I've spoken to them and it's a definite no) and they have automatically moved me to a variable tariff. Fair enough; so I'm going to switch.

Sorry, this is not answering your question, but is the moral that you should start to look for a new deal as soon as you can leave the old one without penalty?  Which (I think) is 49 days before the expiration date.