Symbio Energy feedback

niktheguru

Just noticed on the online portal there is a facility to "resend bill" by email to your email address. I never had this on my previous account, is this new? Would make more sense just to be able to download it directly, but small steps.

molerat

Have you tried pressing the button, it is just for effect, doesn't do anything

Studio12345

devondiver said:

Tallerdave said:

The 5% interest (per month, year, millennium?) Is so far detached from reality that it sounds like an unsustainable pyramid scheme. 

I'd love to see the maths behind the £50,000,000 they've apparently saved their customers. They probably meant rupees not pounds!

Er.. you did mean £50,000,0000 didn't you? Whatever that means.

I believe Symbio have always run their operation as a quazi-Ponzi scheme. The one thing you can say about an unsustainable operation is . . . . . . . . . . it can't go on (- much longer?).

Yeah it was 500 000 000 in my email. I'm planning on getting to August with then then transferring to another and just pay the £30 exit fee. Fed up of emailing trying to get them to up my DD and pay more. Read my meter monthly, know exactly how much I'm using but they insist on taking £30here or £40 there, nowhere near what I average so come Winter I'll be so far behind before hitting the high use months. 

niktheguru

Studio12345 said:

devondiver said:

Tallerdave said:

The 5% interest (per month, year, millennium?) Is so far detached from reality that it sounds like an unsustainable pyramid scheme. 

I'd love to see the maths behind the £50,000,000 they've apparently saved their customers. They probably meant rupees not pounds!

Er.. you did mean £50,000,0000 didn't you? Whatever that means.

I believe Symbio have always run their operation as a quazi-Ponzi scheme. The one thing you can say about an unsustainable operation is . . . . . . . . . . it can't go on (- much longer?).

Yeah it was 500 000 000 in my email. I'm planning on getting to August with then then transferring to another and just pay the £30 exit fee. Fed up of emailing trying to get them to up my DD and pay more. Read my meter monthly, know exactly how much I'm using but they insist on taking £30here or £40 there, nowhere near what I average so come Winter I'll be so far behind before hitting the high use months. 

So you're getting annoyed that they are undercharging you? So you're on a low unit rate, getting undercharged by symbio. Surely you can just keep the money you think you owe aside and pay it when they get their act together and reap the benefit of their low unit rates.

I'm sure many would be much more comfortable in your position than in their usual overcharging/estimating position.

cannugec5

molerat said:

Have you tried pressing the button, it is just for effect, doesn't do anything

It worked for me. The email came through about 15 minutes later. 

niktheguru

molerat said:

Have you tried pressing the button, it is just for effect, doesn't do anything

I did, and a bill came in 24 hours.....not the 15 mins quoted, but it did come.

Redbullmaster

Just had a horrible 1hr conversation with Symbio  trying to sort out my billing.
At the moment I pay £58 a month for the year and I'm in credit for about £80

Under their new system, at first they wanted me to pay £94 in the winter and £70 something in summer I think it was.

Had to argue to get to a supervisor who looked at my consumption and changed the figure of 5800 Assumed Annual Consumption to 4900. Which had a 10% added to it for any changers in the year's usage. 

But now my new bill is £69.09 in the summer and £84.44 in the winter, winter runs for 6 months of the year, October to March.

The reason its so high is they add a 30% more to cover any changers in usage though the year.
So your paying a extra 40% in case you use more energy in the year. 

So they sit on my money and pay back any owed in a year or when it hits 20% of my annual consumption.
The 5% is only paid once annually.

Was told when my contract ends in November I have no choice but to accept the new terms or I can leave.

Not impressed with this at all as an £26.44 a month for 6 months of the year will hit me hard as I am on min wage.
Yes I will get it back, but knowing that they are overcharging me is just not acceptable 
   

niktheguru

Redbullmaster said:

Just had a horrible 1hr conversation with Symbio  trying to sort out my billing.
At the moment I pay £58 a month for the year and I'm in credit for about £80

Under their new system, at first they wanted me to pay £94 in the winter and £70 something in summer I think it was.

Had to argue to get to a supervisor who looked at my consumption and changed the figure of 5800 Assumed Annual Consumption to 4900. Which had a 10% added to it for any changers in the year's usage. 

But now my new bill is £69.09 in the summer and £84.44 in the winter, winter runs for 6 months of the year, October to March.

The reason its so high is they add a 30% more to cover any changers in usage though the year.
So your paying a extra 40% in case you use more energy in the year. 

So they sit on my money and pay back any owed in a year or when it hits 20% of my annual consumption.
The 5% is only paid once annually.

Was told when my contract ends in November I have no choice but to accept the new terms or I can leave.

Not impressed with this at all as an £26.44 a month for 6 months of the year will hit me hard as I am on min wage.
Yes I will get it back, but knowing that they are overcharging me is just not acceptable 
   

Time to talk with your feet and switch! If you are unable to afford or don't want to give them this extra money then there is no other option. Go to the nearest cheapest supplier. I think for most that is PFP (but its a variable tariff)

(they're giving everyone a month to switch without paying any exit fees, so its now or never!)

devondiver

niktheguru said:

(they're giving everyone a month to switch without paying any exit fees, so its now or never!)

DOES anyone truly believe, even if Symbio does actually drop the exit fee, that punters are just going to be allowed to leave?;  without Symbio throwing up blocking moves based on ridiculous dreamed-up charges? There are already examples of posters paying the 'ransom' just to be allowed to escape their clutches - and avoid a time-consuming and possibly costly potential battle. Which, of course, simply encourages more of the same behaviour.

Surely the main issue here is trust. Given their woeful record, can anyone be expected to trust anything that Symbio says? Rather than seeing yet another cleverly crafted ruse to further build up Symbio's war-chest - needed for when Ofgem, or, preferably, a body with teeth, wakes up and smells the brown stuff finally contacting the rotating thingy.

niktheguru

devondiver said:

niktheguru said:

(they're giving everyone a month to switch without paying any exit fees, so its now or never!)

DOES anyone truly believe, even if Symbio does actually drop the exit fee, that punters are just going to be allowed to leave?;  without Symbio throwing up blocking moves based on ridiculous dreamed-up charges? There are already examples of posters paying the 'ransom' just to be allowed to escape their clutches - and avoid a time-consuming and possibly costly potential battle. Which, of course, simply encourages more of the same behaviour.

Surely the main issue here is trust. Given their woeful record, can anyone be expected to trust anything that Symbio says? Rather than seeing yet another cleverly crafted ruse to further build up Symbio's war-chest - needed for when Ofgem, or, preferably, a body with teeth, wakes up and smells the brown stuff finally contacting the rotating thingy.

They may not make it easy but there's plenty of advice on this thread on how to do it successfully without overpaying them so there's no reason why anyone who wants to leave can't. It just may take one final bit of effort.