Symbio Energy feedback

fewkeste

I wonder if they'll go bust rather than pay? Cashflow is king was always impressed on me.

thelight

niktheguru said:

I suppose you could, but is it worth the wait?. It certaintly is shady/irritating/unfair practice. However, it didn't impact on the date of my switch in the end. I'm sure most people who want to switch just want to move ASAP rather than prolong it with an ombudsman complaint for a measly £30.

I'm not in a position to need to personally. I was just curious whether anyone had taken this particular issue to the Ombudsman and gotten a conclusion.

niktheguru

Judging by the 100k fine, it might be wise to switch out sooner rather than later!

Tafrock

Here's the details of the fine. Continually break rules and it catches up with you. I still can't believe I had a manager begging me not to contact ofgem over their late payment of credit refund to me. Eventually I gave up chasing my 60 pounds compensation but I can still hear the managers pleas now https://www.ofgem.gov.uk/publications-and-updates/notice-decision-impose-financial-penalty-symbio-energy-following-our-enforcement-case-its-compliance-renewable-obligation-and-feed-tariff-orders

BW1990

After waiting for nearly three months from leaving for Symbio to issue me with a final invoice, they finally have - approximately one week away from the 8 week ombudsman escalation.

Regardless, I will be pursuing Symbio (and then the Ombudsman) for my £60 'automati'c compensation for delayed final bill/ no payment within 10 working days:
A. because it's now a point of principal. This awful company should be and need to be held to account and financially penalised.
B. £60 actually isn't to be sniffed at! 

bristolleedsfan

BW1990 said:

B. £60 actually isn't to be sniffed at! 

In addition to £30  for failing to issue final bill within 6 weeks, possibility of £30 for failing to refund  credit within 10 working days of final bill, plus additional £30 if they fail to pay that £30 within a further 10 days = possible £90

BW1990

bristolleedsfan said:

BW1990 said:

B. £60 actually isn't to be sniffed at! 

In addition to £30  for failing to issue final bill within 6 weeks, possibility of £30 for failing to refund  credit within 10 working days of final bill, plus additional £30 if they fail to pay that £30 within a further 10 days = possible £90

So I had a balance on my account at the point of switch - so no credit balance. But, if I have this correct:-
£30 for failure to issue a final bill within 6 weeks of leaving. 
£30 for failure to pay me the above £30 within 10 working days of it becoming due. 
£30 for failure to pay me the above £30 within 10 working days of it becoming due.

????

bristolleedsfan

BW1990 said:

bristolleedsfan said:

BW1990 said:

B. £60 actually isn't to be sniffed at! 

In addition to £30  for failing to issue final bill within 6 weeks, possibility of £30 for failing to refund  credit within 10 working days of final bill, plus additional £30 if they fail to pay that £30 within a further 10 days = possible £90

So I had a balance on my account at the point of switch - so no credit balance. But, if I have this correct:-
£30 for failure to issue a final bill within 6 weeks of leaving. 
£30 for failure to pay me the above £30 within 10 working days of it becoming due. 
£30 for failure to pay me the above £30 within 10 working days of it becoming due.

????

By credit balance I mean they owe you a credit refund,  that has to be paid within 10 working days of final bill, if not £30 compensation, if that £30 compensation is not paid within a further 10 days then a further/additional £30 is due, plus final bill delay £30 compensation

Screenshot refers to "additional standard payment £30",

If £30 compensation for late final bill is not paid automatically possibility of another additional £30, I have never come across that scenario

Best not to chase them until after deadlines have passed

Tafrock

I don't know why they call it automatic compensation though. You still have to chase it. I gave up 

beefturnmail

thelight said:

rceebear said:

Despite giving regular meter readings Symbio have apparently under charged me so much so that they've tripled my direct debit! They also blocked me switching. I find their billing extremely difficult to understand and just want to leave as soon as I can.

Has anyone taken them to the Ombudsman for this switch blocking?

I am taking them to the ombudsman on this (amongst a litany of other problems). They blocked my switch and my account is in CREDIT (ie they owe me money!) - they are also threatening to take me to court for an amount I 'owe' which is based entirely on an inflated estimate. From reading comments on trustpilot I fully expect then to carry out this threat - bring it on, they will be laughed out if court as I can easily refute it.