How to sue Together Energy

anjump

Hof Hearted
Whoops, Mea culpa!

Masonic

Might as well talk to them then......

I'll have to revise my physics then.......I thought electrons were blue :rotfl:

Coys

Stevebranney wrote: »

I have today been successful using the online Scottish ‘Simple procedure’ to issue court proceedings...

Do you live in Scotland, or can someone in England or Wales use this process?


Ombudsman found in my favour but complaint is stuck on "Waiting for company response. You do not need to do anything at the moment. You have accepted the decision on your case but the company has yet to provide any response. We will let you know as soon as the company accept or appeal the decision".


I didn't know they could appeal; their bills say " ... you can contact the Ombudsman Service ...this is a free and independent service whose decisions we must abide by".


If they can just ignore the Ombudsman, why wouldn't they?

Benight

Coys wrote: »

Do you live in Scotland, or can someone in England or Wales use this process?


Ombudsman found in my favour but complaint is stuck on "Waiting for company response. You do not need to do anything at the moment. You have accepted the decision on your case but the company has yet to provide any response. We will let you know as soon as the company accept or appeal the decision".


I didn't know they could appeal; their bills say " ... you can contact the Ombudsman Service ...this is a free and independent service whose decisions we must abide by".


If they can just ignore the Ombudsman, why wouldn't they?

The ombudsman is essentially an intermediary that aims to find a resolution that is acceptable to both parties.

If the supplier is unwilling to agree to any suitable resolution, then the ombudsman can unilaterally offer one up. If you agree to it, then the supplier must abide by it.

You always have the option (before any resolution is agreed or imposed) to take legal action. You should inform the ombudsman (if they are involved in the complaint resolution) as soon as you decide to take legal action, and they will stop.

Remember, the courts take a dim view of those who rush to court with any claim; the court expects you have exhausted all reasonable routes to resolve the matter out of court before turning to them.

It'll be similar if you go to court. The judge will seek to find a resolution to your complaint (although purely on legal grounds, whereas the ombudsman looks wider than that) that both parties can agree to. Failure will lead the judge to direct the resolution.

masonic

anjump wrote: »

I'll have to revise my physics then.......I thought electrons were blue :rotfl:

Well, if revising your physics it's probably best to take into account our electricity is alternating current, so it's mostly the same electrons travelling in and out of your home each cycle

Hoof_Hearted

It's worth a browse through the TrustPilot reviews to see you are not alone. 52% of reviews rate them as "bad" or "poor" and there are clearly a number of dubious "good" reviews.

anjump

The whole system stinks.
These sort of situations have been going on for years and still no reforms. Ombudsman not exercising what little power they have ,(if I was cynical I would say they are incentivised t o allow as many cases as possible as they get paid per case.), regulators you can't talk to, a government more bent on ideology than providing a good service......."Competition" which just pushes up costs by promoting churn and profiteering for essential needs and services.

Why aren't the directors of these companies in jail? If you or I stole someone else's money, repeatedly got caught, fined and still didn't pay up we wouldn't be laughing all the way to the bank.

macman

If they ignore the ruling in your favour by the regulator, then I wouldn't hold out any hopes of them paying up just because you get a CCJ against them. You'll most likely need to call in the bailiffs to enforce the judgement, which will involve further upfront expenses that you might not recover.

A1NOS

I really hope this post helps everyone on this forum with a complaint against Together Energy. I worked out they owed me around £450. When I moved house I gave my meter readings and told I had to wait 6 weeks. 6 weeks later I was told it would be a further 3-5 working days. At this point I started smelling a rat. I registered a complaint and got further delaying tactic answers. I was becoming incensed.

In the end I contacted Amelia Murray at MoneyMail at the Daily Mail and gave her my story. Without 48 hrs I had Together energy contacting me to resolve this matter.

Be warned they called me and said I owed them £94 bu they were going to write it off.

How lovely, but no, best you to back and redo your numbers. 3 weeks before I moved out you owed me £450 and you’d overestimated my gas.

About 30 mins later I got an emails showing 6 credits I would be receiving totalling around £440. This was returned to me in around 2 days.

I couldn’t actually believe it.
If you have an account with TE, make sure you pay very little DD and keep it in debt. If you move and leave and want your money back, I’d suggest Amelia at the Daily Mail

Hope this helps you honest to good people out there.

A1NOS

The_Worlds_Gone_Mad

Like others myself and my credit balance had the misfortune to be moved by the kind people at Ofgem to TE from One Select. 3 months on from providing final readings after leaving the rented house I was in I am still awaiting a final bill and surprise surprise a couple hundred quid back.
The staff there really are very pleasant and in one case even agreed with me when I said their reputation stank!!
I have also just discovered that if I ever get any money back I now have to pay a total of £60 (£30 each for gas and electric) for the privilege of leaving whereby it was ZERO with One Select.
If everyone else at One Select was on a zero penalty for leaving and the figure of 36,000 customers transferred across is correct then Ofgem gave TE a guaranteed £2 Million golden hello, nice work if you can get it!

PaulDesmond

Okay. This is the same for me Together Energy owe me money. I took them to the Ombudsman who found in my favor. They had until 31st May to settle. They didn't. I had to open a second claim and this is in progress but Together Energy are not playing ball. As mentioned in one of the posts, you can take a case out in the county court.

This is not as difficult as it sounds. Walk into the desk and tell them. They will supply you an A4 envelope with the form to fill in.

If you are unemployed or on low income you can be exempt from court fees by filling out another form. All county courts have duty solicitors who give up their free time once or twice a week to offer free help.

I spent time typing up my claim against them and what I wanted the outcome to be. I then simply wrote on the form see attached.

I took up a complaint with Nat West. They are under the umbrella of RBS. This worked for me. Don't forget to talk/ ask about compensation.

Good Luck.

Paul.

P.S. Keep us up to date on your progress so others can do this also.