My car has been scrapped - but it hasn't!?

P3d

Hi. Just happened to me. Renewed my insurance this month and payed the full tax amount last month.
Last Friday got a check for 11months refund of my tax. Called dvla to find out why they have refunded me only to be told that my car was sold for scrap. Well the car is at my door I said.
Now have sent them photos of the car and vin number as well as log book. Called them today and got told that it can be 6 weeks before they get back to me. Problem is I need the car in the road and I can't. All I need to know is, if I hire a car while I wait for dvla to correct the obvious mistake who can I Seend the bill to? This is crazy that now a days with all the tech we have  I have to wait as lond they are going to take to sort it  with no fault of mine whatsoever. Anyone else resolved theirs. Thanks 

AdrianC

P3d said:

All I need to know is, if I hire a car while I wait for dvla to correct the obvious mistake who can I Seend the bill to?

Whose fault was it?

P3d

AdrianC said:

P3d said:

All I need to know is, if I hire a car while I wait for dvla to correct the obvious mistake who can I Seend the bill to?

Whose fault was it?

Good question. Dvla won't say

Carrot007

P3d said:

All I need to know is, if I hire a car while I wait for dvla to correct the obvious mistake who can I Seend the bill to?

You can send it to nayone but the chance of them paying is zero.

The only slight possibility would be your insurers covering it. But as is would not be reclaimable it would be a fault claim. It is however very unlikely it would be covered.

AdrianC

P3d said:

AdrianC said:

P3d said:

All I need to know is, if I hire a car while I wait for dvla to correct the obvious mistake who can I Seend the bill to?

Whose fault was it?

Good question. Dvla won't say

So how would you know who to send the bill to?

It may not be DVLA's error.

Ectophile

Presumably, you'd send the bill to the secretary of state for transport, as the minister responsible for the DVLA.

delboy27

DVLA advised me that my car had been scrapped a few weeks ago, even though it was still sitting outside my house. They sent me a letter telling me the shocking news and enclosed a cheque for the remaining road tax! I immediately rang them and explained the situation. They sent me an email with a link so I could send them photos of my car taken from all directions, plus the interior. They also wanted a copy of my V5C "log book".  They advised me it could take up to 6 weeks to correct whatever had happened. I sent the email back with all the necessary information, then a friend suggested I should also email the CEO of DVLA, which I did, asking for her help in the matter and explaining how urgently I needed the car back on the road. I also said that if things were not sorted out within two or three days I would hire a car and send DVLA the bill. I was then pleasantly surprised when, 3 days later, an email arrived saying the car was no longer scrapped and advising me to re-tax it as it was no longer taxed. I am now happily back on the road in an unscrapped car!

Changa1979

jasons13 said:

Commenting on this thread to help anybody else who searches for this issue. The EXACT same thing has happened to me. Bought a used car, 9 months later received a letter that a COD has been issued even though the vehicle is still in my possession. DVLA is of no use, and say that it is up to the scrapper to provide correct info and that I should bring it up with them. I am stuck with a car that I can not legally drive nor destroy and nothing can be done about it. Currently escalating this with my MP.

I will update this comment with any major developments on the issue, but know this: IF THIS HAPPENS TO YOU, DO NOT LET IT GO.

Did you ever resolve this? Samre has happened to me but the DVLA are worse than useless! They have told me to ring trading standards, to report the scrappers? Noooooooo because they wont tell me who scrapped it!  

cajef

Changa1979 said:

jasons13 said:

Commenting on this thread to help anybody else who searches for this issue. The EXACT same thing has happened to me. Bought a used car, 9 months later received a letter that a COD has been issued even though the vehicle is still in my possession. DVLA is of no use, and say that it is up to the scrapper to provide correct info and that I should bring it up with them. I am stuck with a car that I can not legally drive nor destroy and nothing can be done about it. Currently escalating this with my MP.

I will update this comment with any major developments on the issue, but know this: IF THIS HAPPENS TO YOU, DO NOT LET IT GO.

Did you ever resolve this? Samre has happened to me but the DVLA are worse than useless! They have told me to ring trading standards, to report the scrappers? Noooooooo because they wont tell me who scrapped it!  

You are unlikely to get an answer as jason13 only ever posted once on this forum and that was in September 2020 and they have never been back since. 

anotherdollar55

The same thing has just happened to me. I got no letter. No email. I only found out because I got a tax refund off DVLA. If I didn't check my bank statements, I would be driving round without any knowledge of DVLA having my van as scrapped.

I've sent them all photos off van, inside and out, VIN plates, V5C etc. They said it could be 6 weeks. I use it every day for work, so I said I can't take that time off. I'm now awaiting their next response. Nightmare.

By the way, I've checked the van, all VIN and chassis details match that on the V5C, so this is the right van.