Dilemma

Squirall

I have added this to the bottom of the letter:

When the vehicle exited the car park, the exit was blocked by an Ambulance reversing up the exit road on an emergency call out. This fact is confirmed by the Ambulance Authority, who have confirmed they had an Ambulance attending an emergency call at the precise time the vehicle was exiting the car park.
Attached are pictures of the two parking tickets and the confirmation from the Ambulance Authority.

Squirall

This is the SAR letter/e-mail I am sending to PPS:


2nd February 2019

Premier Parking Solutions
PO Box 471,
Newton Abbot,
Devon
TQ12 9FX

Dear Sir or Madam

Subject access request (Data Protection Act 2018 / General Data Protection Regulations (GDPR)

Xxxxx xxxx xxxxxx


Please supply all data about me and the vehicle, that I am entitled to under data protection law relating to myself.

It may be helpful for you to know that data protection law requires you to respond to a request for data within one calendar month.

If you do not normally deal with these requests, please pass this letter to your Data Protection Officer, or relevant staff member.

If you need advice on dealing with this request, the Information Commissioner’s Office can assist you.

Its website is ico.org.uk or it can be contacted on 0303 123 1113.

Yours faithfully

abedegno

Hi Squirall, I received your PM. Below is the Subject Access Request template that I send companies:

Dear Sirs,

I am writing to you in your capacity as data protection officer for your company - INSERT COMPANY NAME HERE.

My name is INSERT NAME HERE, and my address is:
INSERT ADDRESS HERE

I have enclosed a copy of my driving license as proof of identity, should you require further documentation to verify my identity please contact me. One my identity has been verified for the purposes of this request, I require that the copy of my driving license is deleted as there is no further legitimate interest in retaining it.

I would like you to be aware at the outset, that I anticipate a reply to my request within one month as required under Article 12, failing which I will be forwarding my inquiry with a letter of complaint to the Information Commissioners Office (ICO).

Please advise as to the following:
1. Please confirm to me whether or not my personal data is being processed. If it is, please provide me with the categories of personal data you have about me in your files and databases.
a. In particular, please tell me what you know about me in your information systems, whether or not contained in databases, and including e-mail, documents on your networks, or voice or other media that you may store.
b. Additionally, please advise me in which countries my personal data is stored, or accessible from. In case you make use of cloud services to store or process my data, please include the countries in which the servers are located where my data are or were (in the past 12 months) stored.
c. Please provide me with a copy of, or access to, my personal data that you have or are processing.

2. Please provide me with a detailed accounting of the specific uses and lawful basis that you have made, are making or will be making of my personal data.

3. Please provide a list of all third parties with whom you have (or may have) shared my personal data.
a. If you cannot identify with certainty the specific third parties to whom you have disclosed my personal data, please provide a list of third parties to whom you may have disclosed my personal data.
b. Please also identify which jurisdictions that you have identified in 1(b) above that these third parties with whom you have or may have shared my personal data, from which these third parties have stored or can access my personal data. Please also provide insight in the legal grounds for transferring my personal data to these jurisdictions. Where you have done so, or are doing so, on the basis of appropriate safeguards, please provide a copy.
c. Additionally, I would like to know what safeguards have been put in place in relation to these third parties that you have identified in relation to the transfer of my personal data.

4. Please advise how long you store my personal data, and if retention is based upon the category of personal data, please identify how long each category is retained.

5. If you are additionally collecting personal data about me from any source other than me, please provide me with all information about their source, as referred to in Article 14 of the GDPR.

6. If you are making automated decisions about me, including profiling, whether or not on the basis of Article 22 of the GDPR, please provide me with information concerning the basis for the logic in making such automated decisions, and the significance and consequences of such processing.

Yours Faithfully,

INSERT NAME HERE

Squirall

Sent off the SAR to PPS & Letter of Rebuttal to bw legal

Squirall

No replies from either yet.


Is there anything else I have to do BEFORE the 19th February regarding the Letter of Claim?

Umkomaas

They have 1 month to respond to a SAR.

Squirall

Just trying to clarify that sending THEM a letter of rebuttal is all I have to do in responce to the 'Letter of Claim' they sent me. It says I have until the 19th February to respond.

Coupon-mad

Why do you want to clarify, as the NEWBIES thread already tells you it is?

Stop getting twitchy about wanting to start filling forms in because they said you should.

Squirall

Recieved a reply from bw legal:


Good Morning

Thank you for your recent email, the contents of which have been noted on file.

Please note that the matter is currently being queried and your file has been placed on a hold.

Confirmation of this has been sent through the post, you will be contacted in due course.

Should you have any queries please contact our office on 0113 487 0432, or alternatively sign in or register on our Online Customer Portal at www.bwlegal.co.uk.

Squirall

Another e-mail today from PPS


Many thanks for your swift response.

I have forwarded this to the appeals department and I have gone into their office to see what has been going on.

I can see other cars registered at the time you parked but can’t see your vehicle’s details. I can also see that this vehicle has parked at this site previously and has been registered with no issue.

However your tickets show that you did pay to park and all seems in order.

As such I have cancelled this PCN and everything has been closed down.

Many thanks for your patience on this matter and I sincerely apologise for any inconvenience caused.