Complaining to the FCA about BW Legal - please do!

FedUpofBWLegal

Further to some active threads of mine on here, I've been advised by regulars to complain about BW Legal to my MP, the ICO and the SRA, information about which can be found in stickies and which I have done. I have also been advised to complain to the FCA, because if you check any letter from BW Legal, you can see they are regulated by them.

I've done so today because I am being run ragged by BW Legal and I can see by the volume of posts on here that there are many of us! The more of us who complain the better! The link to making a complaint is here:

https://help.financial-ombudsman.org.uk/help

I am sure I will be corrected by experts on here if I'm wrong but they can be reported for their debt collection practices (which is one of the options in the drop-down menu in their form) and I have reported them for both 'misleading and unfair debt collection practices' as well as specifically for inflating their costs and charges fraudulently (I attached a photo of one of their letters breaking down their spurious 'charges' as well as photos of my call log, emails, and text log).

Thanks to beamerguy's info I have also linked their practices to those of Wonga in my complaint. For further info see beamerguy's comments:

"I agree, the FCA is another complaint area for BWLegal.

BWLegal are behaving just like Wonga in their vindictive methods.

Wonga, the UK’s biggest payday lender, has entered an agreement with the Financial Conduct Authority (FCA) which will see it pay compensation of over £2.6m to around 45,000 customers for unfair and misleading debt collection practices.
https://www.fca.org.uk/news/press-releases/wonga-pay-redress-unfair-debt-collection-practices

YES, the FCA must now be involved."

Keep fighting!

BrownTrout

But it wont get you anywhere at all, their clients are NOT regulated.

beamerguy

BrownTrout wrote: »

But it wont get you anywhere at all, their clients are NOT regulated.

We are not talking about the unregulated drongos here.

BWLegal are using methods that are misleading, menacing and designed to intimidate the motorist into paying an unproven amount of money and add on ambiguous charges.

The only difference between Wonga and BWLegal is that BWLegal use their own letterhead as apposed to fake letterheads by Wonga.

BWLegal are well aware that they act for a unregulated industry and for any so called debt, it must first conduct it's business via the county court system. This then relies on a judge to say whether or not any such debt is owed. As we are seeing more and more, the courts do not agree that such a debt is owed

BWLegal is regulated by the Financial Conduct Authority (FCA)

BrownTrout

These complaints whilst i understand the reasoning behind people wanting to complain will just fall on deaf ears

beamerguy

BrownTrout wrote: »

These complaints whilst i understand the reasoning behind people wanting to complain will just fall on deaf ears

It's not the FCA's job to ignore especially if complaints increase

pysspd

Might be a (not insignificant) cost to them though. From FCA website .....

'We don't charge a business for the first 25 cases we deal with during the year. For the 26th and each subsequent complaint, we charge a case fee of £550.' :rotfl:

The_Deep

I know that some MPs take our complaints seriously, but I believe that many PPcs ignore MPs. The SRA do not seem too concerned about the misbehaviour of Gladstones, BWL, et al.

beamerguy

The_Deep wrote: »

I now that some MPs take complaints seriously, but many PPcs ignore MPs. The SRA do seem too concerned about the misbehaviout of Gladstones, BWL, et al.

As you have seen already Sir Deep, the SRA fail themselves in their very own principals

Maybe we should ask MP's what actually is the point of the SRA ??

Johno100

beamerguy wrote: »

It's not the FCA's job to ignore especially if complaints increase

Ignore no, but most likely they'll pass the buck to the SRA.

beamerguy

Johno100 wrote: »

Ignore no, but most likely they'll pass the buck to the SRA.

Maybe then the SRA will wake up if it's from another Authority and not just Joe Public

beamerguy

Further to the FCA,

THE FCA ROLE
The FCA has an overarching strategic objective of ensuring the relevant markets function well. To support this it has three operational objectives: to secure an appropriate degree of protection for consumers ... being one

Clearly the FCA has a duty to protect consumers against unscrupulous companies ...... that's what they say.

We are all aware of the misleading, threatening and menacing letters the four dodgy legals send out ? They do this without knowledge if they will win or lose, they assume they will win (wrong) and they knowingly attack motorists who they know are ignorant of the law with threats of CCJ's

For this reason alone, such blatant attempts to deceive the public must be reported to the FCA. Such letters must be copied in to your local MP and the SRA so everyone is made aware.

One email copied to 3 parties who should be protecting the public against what could be classed as extortion