PCN Britannia Parking

jrs101

Hi,


Having received a PCN letter from Britannia Parking (member of BPA) and having gone through the "NEWBIES" section it is not clear to me which template I need to start off with could somebody confirm? Or indeed the best way to proceed with this?



I would point out that the entry and exit period was about 45 mins OVER the "allowed time"



date of Contravention 23 dec 2018
date of this notice 10 Jan 2019


thanks

Le_Kirk

It is not a template, merely the suggested appeal and it is in BLUE text. If you have found the NEWBIE sticky, scroll down post # 1 until you find the blue text and send it as is, no addition, deletions or modifications.

jrs101

Le_Kirk wrote: »

It is not a template, merely the suggested appeal and it is in BLUE text. If you have found the NEWBIE sticky, scroll down post # 1 until you find the blue text and send it as is, no addition, deletions or modifications.

thanks,



There is no mention in the suggested appeal of any sign in the car park not being viewable?



I am also outside the "grace" period is that a concern?


If I complain to the retailer by letter I would assume it is sensible not to put my name on that letter too (I will do it online)?


thanks

The_Deep

They have to jump through a multitude of hoops, contracts, signs, timeliness, accreditation, to names a few.

Of course you put your name on a letter to the retailer, I am surprised you thought fit to ask.

It is the will of Parliament that these scammers, (very often former clampers), be put out of business.

Hopefully that will take place in the near future. The Bill has passed through the HOC without hitch, and goes to the Lords soon. In the meantime involve your MP, the poor dears are buckling under the weight of complaints about these scammers.

This is an entirely unregulated industry which is scamming the public with inflated claims for minor breaches of alleged contracts for alleged parking offences, aided and abetted by a handful of low-rent solicitors. Is has been suggested by an MP that some of these companies may have connections to organised crime.

Parking Eye, CPM, Smart, (especially Smart}, and others have already been named and shamed in the House of Commons as have Gladstones Solicitors, and BW Legal, (these two law firms take hundreds of these cases to court each week), hospital car parks and residential complex tickets have been especially mentioned. They lose most of them, and have been reported to the regulatory authority by an M.P. for unprofessional conduct

The problem has become so widespread that MPs have agreed to enact a Bill to regulate these scammers.

Sir Greg Knight's Private Members Bill to curb the excesses, and perhaps close down, some of these companies passed its Third Reading in late November, and, with a fair wind, will become Law next year.

All three readings are available to watch on the internet, (some 6-7 hours), and published in Hansard. MPs have an extremely low opinion of the industry. Many are complaining that they are becoming overwhelmed by complaints from members of the public. Add to their burden, complain in the most robust terms about the scammers.

MistyZ

The appeal to Britannia will almost certainly be turned down but is a means to an end. That end being a POPLA code which Britannia will provide with their refusal. That next stage appeal, the POPLA appeal, is the time to 'throw the kitchen sink' at them.

Have another look at the Newbies' thread, it's all in there.

Definitely worth firing off a landowner complaint strongly requesting that the store / landowner cancel the charge as well as doing the initial appeal. Again, all covered in the Newbies' thread.

Le_Kirk

jrs101 wrote: »

thanks,

There is no mention in the suggested appeal of any sign in the car park not being viewable?

I am also outside the "grace" period is that a concern?

If I complain to the retailer by letter I would assume it is sensible not to put my name on that letter too (I will do it online)?

thanks

Just send the appeal as is, it has been designed to obtain a POPLA code and by sending it as is, you remove any danger of shooting your toes off by adding something incriminating. It is always good to send the appeal because, if it gets to court, you can show the judge you were trying.

Complain to the retailer by e-mail or by post or by going into the store and speak to the general manager. Why would you not give your name? Just don't say you were driving, you could have been a passenger in the car that day.

Redx

jrs101 wrote: »

If I complain to the retailer by letter I would assume it is sensible not to put my name on that letter too (I will do it online)?
thanks

do it and use the royal "WE"


if the vehicle is privately owned by you, use the blue text appeal only to BRIT

if it is a hire/company/lease vehicle, use the best appeal posted by member edna basher, see the bottom of post #1 in that thread to BRIT

jrs101

thanks for all the advice firstly.


In order to make the letter to the retailer as "friendly and assertive as possible" can anyone point me to a template which will assist my cause? I have gone through multiple posts in the Success section to no avail.


thanks!

KeithP

Who is the retailer?

jrs101

It is Waitrose

MistyZ

Not sure how friendly it needs to be! Somewhat icily polite, yes.

Tell them how much money was spent, referring to possession of receipts or a bank record if you have them. Tell them about history of customer loyalty if that applies. Give reasons for spending quite a while in there ... queues, a particularly long shopping list or buying for a special event, general enjoyment of Waitrose .... any 'mitigation' that applies. Make it clear that you (plural) were genuine customers.

Incidents like this deter shoppers from using certain stores. If this is the case, emphasise that it is unlikely that you will continue shopping at Waitrose.

Be emphatic and insist that they cancel the charge. Make it long-ish but pertinent and well-structured. Best English skills to the fore!

Worth searching for 'Waitrose' using the advanced search function, I think there have been recommendations about which bigwig to complain to.