Virgin media robbing my Grandmother!

Avril1991

Moneyineptitude wrote: »

That's no more the case than BT or any other provider,.


You really are
So why post here then? Anything posted will only ever be opinion.
Has anyone told you that you'll definitely be successful? I don't think they have.

You keep mentioning about Virgin failing to provide evidence, but you've therefore lost sight of the fact that you are the complainant and, as such, it is you who have to provide evidence to support your complaint.

He who asserts must prove, I'm afraid, especially in court.

Do come back telling us Virgin have refunded a decade of subscription fees...

OK, I came here to ask for help so I can add to my evidence, I have now got that help.

BoyWithTheBlues

I would also show the adjudicator the Sky subscription that has been ongoing for many years. Thus making it even more unlikely that a Virgin Media TV subscription would be entered. I'd hope the adjudicator would apply a level of common sense that an elderly couple, partially deaf, would take out a Sky AND Virgin Media subscription.

Even among the most tech hungry media junkies, I've never heard of anyone with both Sky and Virgin concurrently.

[Deleted User]

Moneyineptitude wrote: »

How are you involved personally?
How do you know all this?
Interesting that you've joined the forum simply to post on this topic.
You are now the THIRD involved poster to join the "debate"

Thanks for your contribution. I'll take my leave...

I was suspicious when they were talking about using photos of the phone they've got as "proof". I think I'll join you.

Avril1991

Colin_Maybe wrote: »

I was suspicious when they were talking about using photos of the phone they've got as "proof". I think I'll join you.

I said I have photos of the phone to prove its connected to the old BT line and not cable (as someone pointed out earlier that VM can run TV services through a phone cable) not that im using a "Phone" as proof. I like how you've only choose to acknowlege this and not where I said that i have taken photos of the entire house.

brianposter

Any possibility of finding the phone bills for 2012/3 or 2010/11 ?


It sounds like you need to persist with the DSA request.

Avril1991

BoyWithTheBlues wrote: »

I would also show the adjudicator the Sky subscription that has been ongoing for many years. Thus making it even more unlikely that a Virgin Media TV subscription would be entered. I'd hope the adjudicator would apply a level of common sense that an elderly couple, partially deaf, would take out a Sky AND Virgin Media subscription.

Even among the most tech hungry media junkies, I've never heard of anyone with both Sky and Virgin concurrently.

Thank you, yes SKY have kindly provided me with this evidence.

Avril1991

brianposter wrote: »

Any possibility of finding the phone bills for 2012/3 or 2010/11 ?

I requested a DSA from VM and they said I would recieve it within 30 days that was on the 5th September 2018 and I have still not recieved this.

My Grandmother has always payed via paper bills monlthy so I only have evidence of her bills for last year.

littleboo

Avril1991 wrote: »

I said I have photos of the phone to prove its connected to the old BT line and not cable (as someone pointed out earlier that VM can run TV services through a phone cable) not that im using a "Phone" as proof. I like how you've only choose to acknowlege this and not where I said that i have taken photos of the entire house.

Virgin don’t run run services over the Openreach network anymore, and haven’t done for some years. The off-net customers were sold to TalkTalk in 2014.
Does she live in a VM cable area?

lindze

Having been a virgin tv customer for years, before you can use one of their set top boxes it has to be activated to be connected to the network. Engineers still do this by telephoning virgin and a self install would be the same. So if virgin are adamant that they sent a box they should have records of when it was activated.
Did you do a formal GDPR request to virgin to try and get every phone call recording, correspondence and virgins internal system notes? Did the adjudicator ask for all of this?

[Deleted User]

BoyWithTheBlues wrote: »

Even among the most tech hungry media junkies, I've never heard of anyone with both Sky and Virgin concurrently.

Sorry to disappoint, but I've had both for many years.
TV is from Sky and BB is Virgin.
Best of both worlds (and neither at full price)