BT internet GB overusage? Is this a joke?

mrJ_5

actually they have a Fair Use Policy which means that they could say that any amount is unfair, one month 10GB could be ok, the next 5GB. Tiscali own Touscan, which is set at 1.7GB a week!

MINANTRA

Of course every ISP has a Fair Use Policy, but anything is better that the BT service that is expensive for their 5GB allowance but simply ridiculous for their unlimited usage allowance package!

Iamthesmartestmanalive

I dont see peoples issue here

You entered a contract with BT

Your breaching it, their charging you a minimal amount for that

Once your contract is up your free to move on

Get off your high horses

Taffyscot

The issue is that it is asking you to upgrade to a higher BT package that costs about £15.00 a month more because you are using too much. It looks like a huge extra amount of usage when they mention it. They send a letter out asking me to upgrade (your contract starts there again by the way for another year so you are locked in) At the end of the day my overusage adds up to 30 pence a month not £15.00 but my neighbour downstairs seeing this letter took it as a threat and wanted to take the higher package.

Iamthesmartestmanalive

Taffyscot wrote: »

The issue is that it is asking you to upgrade to a higher BT package that costs about £15.00 a month more because you are using too much. It looks like a huge extra amount of usage when they mention it. They send a letter out asking me to upgrade (your contract starts there again by the way for another year so you are locked in) At the end of the day my overusage adds up to 30 pence a month not £15.00 but my neighbour downstairs seeing this letter took it as a threat and wanted to take the higher package.

Your free to say no

Every company sells upgrades, nothing rong with it at all and the letter isnt a threat in the least

If they had said they would automatically upgrade you etc then it would be but they clearly state they will charge you 30 per gb or you can upgrade

MINANTRA

Of course Iamthesmartestmanalive is correct, you sign up to a contract, so if you break it you have to pay the charges, in my case I pay for 5GB usage for
£25.99 but I use 11GB + a month, so of course I should upgrade.
As my contract finishes in 3 weeks, I will move to a different ISP, and never go back to BT.

robt_2

You *know* you have a 5GB cap and you went over it. BT, instead of charging you, sent you a polite reminder.

Why shouldn't BT charge you? I really don't see what the problem is.

WaltONeill

If BT are sending these letters asking for 30p extra per GB, why have they charged me £1 per GB exceeded in my latest bill?

peachyprice

WaltONeill wrote: »

If BT are sending these letters asking for 30p extra per GB, why have they charged me £1 per GB exceeded in my latest bill?

Probably because this thread is from 2007 and BT have since increased the amount they charge for going over your limit since then.

mrtom21

Lmao why do people keep bringing back really old posts :S