MSE News: Small energy supplier One Select stops trading - what you need to know

Dorcots

It's now three days since Together Energy emailed me and I completed their OneSelect web form. I don't expect further personal contact yet but I do now expect them to publish their "special tariff for 6 months" that we will get.

Where is this information, Together - I should not have to phone you.

On their web site, I looked to see what I could sign up to. I was offered three fixed tariffs at the same price (12, 24 and 36 months; dual fuel). All were the same price and were missing from their on-line published details of tariffs (figures there exclude VAT). The forth was the "Freedom Variable" tariff which was different to that published on the web site with the standing charges down and the unit rate up.

Comparing their "Together Fixed December19" (no dual fuel bonus) with my OneSelect tariffs (dual fuel bonus and admittedly very good tariffs), I would have a 40.6% increase. However, they offer their "Together Fixed April19" tariff (no longer offered), the increase is 17%.

I am not optimistic of getting a reasonable tariff.

MothballsWallet

brewerdave wrote: »

Conversation between OFGEM and MD of Together Energy:-


OFGEM - " Can you cope with 36000 extra customers in a timely fashion?"


Together Energy - " Yup, currently I have one man and a dog in Customer Services but I'm getting another dog from the Dog's Home so no problemo!"


OFGEM - " Looks good to me -they are all yours!!":rotfl:

You forgot the tanker truck of beer Together bought for Ofgem

But, yes, sounds about right for the Office of Mega Fail that is Ofgem.

Rawcopy

Together Energy temporary tariffs just in. Works out around 12.5% more expensive than my One Select tariff, sigh... is yours any different?

Together OS Dec 18 (inc VAT)
Gas Unit Rate (p/kwh) 3.74p
Gas Standing Charge (p/day) 19.06p

Elec Unit Rate (p/kwh) 15.02p
Elec Standing Charge (p/day) 25.09p

Elec Economy 7 Rates
Unit Rate (p/kwh) 15.64p peak, 9.87p offpeak
Standing Charge (p/day) 25.09p

SunnyVic

I've had a text and email from Together telling me they have emailed instructions on how to send meter readings... but I haven't received the instructions!! I've replied to their text and email to say I haven't received them but no reply. I also can't get through by phone, don't even get put in a queue, it just cuts me off!!

Very frustrating as their prices are significantly higher than one select and Tariffs that are available on the market that I have found today. I'd like to get switching ASAP before I run up a big bill with them.

nosnehm

Further to all the above. We have been with OneSelect again since recommended by this site and found them most competitive. This came as a shock having only just renewed in Sept with fixed tariff to Sept 19.
I have just checked out their 'Temporary Tariff' against my agree tariff with OneSelect and against my last bill for Oct it works out at and extra £30.00 per month plus VAT. Happy Days - we certainly didn't receive a good deal and as many other contributors have already mentioned it certainly is not competitive. Will switch at the very earliest opportunity.
Best of luck everyone.

masonic

Rawcopy wrote: »

Together Energy temporary tariffs just in. Works out around 12.5% more expensive than my One Select tariff, sigh... is yours any different?

My tariff is more or less the same. It doesn't look like I can save much by switching elsewhere though. I don't think there was ever any doubt that the tariff could be competitive with One Select's based on times when wholesale energy costs were ~30% cheaper, but what is surprising is (unless I'm mistaken) it is cheaper than any of the deals it offers its own customers.

Dorcots

Hi Rawcopy, Where did you get the temporary tariffs? By email or have I missed a page on Together's web site?

masonic

Dorcots wrote: »

Hi Rawcopy, Where did you get the temporary tariffs? By email or have I missed a page on Together's web site?

You should have received an email with the deemed tariff prices if you are an affected customer.

brewerdave

I'm a little concerned this morning -logged into One Select account pages to find that my opening meter read has been removed - can only assume that First Utility (previous supplier)have disputed it??

Atomicsnail

brewerdave wrote: »

I'm a little concerned this morning -logged into One Select account pages to find that my opening meter read has been removed - can only assume that First Utility (previous supplier)have disputed it??

I've just logged in to one select to check and my opening reading is there along with the other readings and my last reading at the beginning of December. I took a screen shot just in case it disappears.