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NowTV Broadband
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theslipperystick
Posts: 7 Forumite
I've just switched from TalkTalk (why I gave them another chance I'll never know) and ordered NowTV standard (they call it 'brilliant') broadband and phone online with a £70 cashback from Topcashback.
After a few little niggles (e.g. my online account was showing a delivery date for the router 2 days before the despatch date shown) we went live today.
Now that my online account is populated I have checked my bills and see that I'm being charged for fibre and not standard broadband.
Customer service tod me that I had definitely ordered fibre but I know that I did not. Proof would be that my cashback amount is the £70 for 'brilliant' broadband and not the greater amount given for fibre.
Having spoken to a manager it seems that standard broadband is not available at my address!
Can that be true?
Anyway, it was never mentioned on the web site when I entered our phone number and postcode, nor was it mentioned by front line customer service.
So it would appear that NowTV have just provided me with fibre (not asked for) AND started charging me the increased amount as of today.
Surely that should not be allowed?
After a few little niggles (e.g. my online account was showing a delivery date for the router 2 days before the despatch date shown) we went live today.
Now that my online account is populated I have checked my bills and see that I'm being charged for fibre and not standard broadband.
Customer service tod me that I had definitely ordered fibre but I know that I did not. Proof would be that my cashback amount is the £70 for 'brilliant' broadband and not the greater amount given for fibre.
Having spoken to a manager it seems that standard broadband is not available at my address!
Can that be true?
Anyway, it was never mentioned on the web site when I entered our phone number and postcode, nor was it mentioned by front line customer service.
So it would appear that NowTV have just provided me with fibre (not asked for) AND started charging me the increased amount as of today.
Surely that should not be allowed?
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Thanks Mister G.
Similar problems there but here they've unilaterally decided to give me fibre and started charging me for something I don't really want.0 -
Hello - I see that deal for Now Broadband runs until 6 December (that's tomorrow)... does that mean it is available tomorrow before midnight? Or do I have to go for it today? Please advise. Thanks.0
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Now fibre is cheap though isn't it ?0
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Ah, that makes it all ok then AndyPK.0
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Are you paying by Direct Debit? As part of the Direct Debit Guarantee, your bank must refund you if you are being billed incorrectly.
Probably a good idea to inform Now that you're being overcharged. If they also want to downgrade you to the package you actually ordered, that's up to them.0 -
Yes, that's all fine as well. NowTV are aware of the situation, and have refunded me the 1 month overcharge BUT how could they 'upgrade' me to fibre without asking or telling me AND start charging me for something that I don't want or need?0
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Strangers on a forum can't answer that for you. Only Now TV0
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Yes pmduk, but NowTV aren't coming up with any answers either.0
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