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How to contact Head of British Gas

pinkcloud
pinkcloud Posts: 231 Forumite
Part of the Furniture Combo Breaker
in Energy
Does anyone know how to contact the Head of British Gas please?

pinkcloud
«134

Comments

  • wavelets
    wavelets Posts: 1,164 Forumite
    1,000 Posts Combo Breaker
    pinkcloud wrote: »
    Does anyone know how to contact the Head of British Gas please?

    pinkcloud

    Buy a BG share, then go along to their shareholder's meeting where he will hopefully be in attendance. :)
  • pinkcloud
    pinkcloud Posts: 231 Forumite
    Part of the Furniture Combo Breaker
    edited 5 December 2018 at 12:19PM
    Thanks but I need to do it now.

    pinkcloud
  • Robin9
    Robin9 Posts: 12,988 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Complaints Management Team
    PO Box 226, Rotherham, S98 1PB


    Whats the issue ? Is this the moving of your electric meter as in your other posts ?
    Never pay on an estimated bill. Always read and understand your bill
  • pinkcloud
    pinkcloud Posts: 231 Forumite
    Part of the Furniture Combo Breaker
    Thanks but no the electricity meter is being dealt with by the electricity people.

    The British Gas complaints won't do. I want to contact the Head person.

    pinkcloud
  • k3lvc
    k3lvc Posts: 4,174 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    pinkcloud wrote: »
    The British Gas complaints won't do. I want to contact the Head person


    Good luck but that's a serious sense of entitlement you're showing
  • pinkcloud
    pinkcloud Posts: 231 Forumite
    Part of the Furniture Combo Breaker
    k3lvc wrote: »
    Good luck but that's a serious sense of entitlement you're showing

    Sorry I don't understand this.

    pinkcloud
  • k3lvc
    k3lvc Posts: 4,174 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    pinkcloud wrote: »
    Sorry I don't understand this.

    pinkcloud

    There are lots of times I'd like to be dealt with by the 'head person' but instead accept that others are better placed to deal with me. Maybe if you were a bit more forthcoming re your issue someone might tell you the best way to resolve it. I'll put money on the fact that going to the BG CEO won't be the way ;)
  • wavelets
    wavelets Posts: 1,164 Forumite
    1,000 Posts Combo Breaker
    edited 5 December 2018 at 12:03PM
    pinkcloud wrote: »
    Sorry I don't understand this.

    pinkcloud

    I think what is being suggested is that BG have almost 13 million different energy accounts (probably held by around 7-9million customers, as many will be on dual fuel)
    BG employs over 30,000 staff, some whose only role is to interface directly with customers.
    pinkcloud wrote: »
    Does anyone know how to contact the Head of British Gas please?...
    pinkcloud wrote: »
    Thanks but I need it now....

    No one person can possibly even contemplate handling the queries of that many customers, so what makes you think you have the entitlement to contact a single person; one whose role is not primarily customer facing? And to expect immediate access to that person?

    As asked previously, what's the issue?
    If we were to understand the issue, we may be able to advise you who best will be able to assist you.
    But most customers should start off following the supplier's complaint procedure, if they have any issue relating to the supply of their energy.


    Edit: Cross posted with k3lvc :o
  • Robin9
    Robin9 Posts: 12,988 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Then write to

    The Chief Executive Officer
    British Gas
    PO Box 226, Rotherham, S98 1PB
    Never pay on an estimated bill. Always read and understand your bill
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 5 December 2018 at 11:25PM
    Google is your friend...
    mark.hodges@britishgas.co.uk
    But your chance of actually receiving a reply from Mr Hodges himself is precisely zero.
    No free lunch, and no free laptop ;)
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