I left Outfox The Market at midnight

allison445

I left on the 11th and contacted them that day to explain that I was in credit which was more than enough to cover the last payment I wanted no more payments taken from my account I was told that was fine and the direct debit would be cancelled.
A few hours later I received an email saying my direct debit had been cancelled.
Today I received this email
We are writing to advise you that your original Direct Debit was returned unpaid by your bank.
Please contact us on 0800 1032702 or e-mail us at dd@outfoxthemarket.co.uk to arrange an alternative method of payment.

jiggy2

allison445 wrote: »

I left on the 11th and contacted them that day to explain that I was in credit which was more than enough to cover the last payment I wanted no more payments taken from my account I was told that was fine and the direct debit would be cancelled.
A few hours later I received an email saying my direct debit had been cancelled.
Today I received this email
We are writing to advise you that your original Direct Debit was returned unpaid by your bank.
Please contact us on 0800 1032702 or e-mail us at dd@outfoxthemarket.co.uk to arrange an alternative method of payment.

have the billed you just to 11 November? Or have the billed the following month as well - even though you have left them?

allison445

jiggy2 wrote: »

have the billed you just to 11 November? Or have the billed the following month as well - even though you have left them?

Billing date is the 13th of the month for me there is no bill available yet and it should only be the final bill I should receive fingers crossed unfortunately I have no trust in this company so will wait and see what they do next.
I have sent them an email with my chat transcript clearly showing they cancelled the direct debit but I have a feeling a £25 charge may be slapped on my final bill

blinko

guys how do we prevent ourselves from being ripped off by this company. it seems the only way is to cancel the DD