I left Outfox The Market at midnight

jaybeetoo

I’ve tried contacting OFTM several times.

Given the lack of response from OFTM I suspect the problem is with them. I will check with my new supplier just to be sure.

jiggy2

jaybeetoo wrote: »

Update:

After I left OFTM, I noticed they had set up a second direct debit. The first payment was due 2 weeks after I left and for the new monthly winter amount. The day before it was due to do out, I asked my bank to stop it (which they did). That was 2 days ago and, so far, OFTM haven’t tried to take it again or to contact me about it.

I’m checking my bank account every day.

I just checked my OFTM statements and they have created a statement based on an estimated reading for up to 2 weeks after I left them. They are useless!!

I left OFTM in end of October and OFTM have confirmed the date that they stopped supplying electricity to the property. OFTM issued a bill beyond the date that they stopped supplying electricity, then a "final" bill got issued which was to the right date and a credit for the incorrect bill. The next day a bill for the period to 9 December 2018 appears - so even after they have raised a "final bill" - they have carried on billing!

jaybeetoo

Just checked my OFTM statement and they have the correct final meter reading for electricity (with the leave date), which can only have come from my new supplier, but they’ve carried on billing me after that date and are basing it on an estimate.

OPMDaze

If it were me I'd close the bank account as well and open a new one. Screw the lot of them they'd think nothing of reopening a DD.

bigmoggie

And another one leaves OFTM.
I do not know what is going on with my OFTM account but they have decided to no-longer charge me for gas, have changed last months bill increasing it and charging me twice all while claiming that doubling my DD was correct even though I was £400 in credit.

editor1

@paters,

Sorry for the late response and hope your move to First Utility has gone well - I had my CashBack from TCB on the promised timeline and no personal complaint against FU, although others not so lucky shall I say.

philce

Just started a switch away from these clowns.

I only switched in 90 days ago, they haven't even generated a bill yet, but they still deem it reasonable to double my monthly payment.

That is assuming they actually do, I've had so many differing emails about charges and DD amounts I really don't know what they are going to charge me! They wont even consider a DD change until I am 1 month in credit, this is the latest 1 made up payment however!

I would echo the warnings about cancelling the DD mandates though, they have warned me about missed payment charges (but couldn't confirm the actual amount, I suppose its different depending on the time of year!). I'm sure they will not hesitate to apply a payment default flag to your credit file.

If you are in genuine hardship be sure to call them, they seem quite responsive to live chat online.

Its a real shame because I wanted to support a local business (they are based about 1/2 mile from me) and I cant tolerate the uncertainty of their practices.

Switch initiated today, Ive gone for a 12 month fixed deal, its still cheaper than OFTM want to charge me from January, and the DD is 40% cheaper.

I wonder how many others will find out only when the new DD amounts are debited next month.

le-bouchard

I have, according to my new supplier, switched as of 8th of this month, having looked through my last few months of OTM statements I find that, I know I should be more diligent, they have ended all the statements with a credit amount but when it appears on the next statement the amount has mysteriously turned negative. With all this strange accountancy and constant barrage of price rise emails I am surprised that they have any customers left. They are bombarding me with missed Direct Debit e-mails but it appears no-one is available to sort this out. I have tried contacting them through their 'preferred' methods. Their phone line says it is busy, no-one answers the specified e-mail addresses either, so, to be honest I'm at a loss for the next move. They also request meter readings on a monthly basis and even when sent, on time, the reading appears estimated on the next statement. I feel let down by them and by MSE for recommending this outfit. Cheapness is not always best. Dreadful company.

Gerona

I would love to know how many supplys they have lost since they started this revised Direct Debit policy.

wild666

I left them on the 14th and gave the new supplier, BULB, my meter readings for gas on the 11th and sent them the 3 readings on the smart meter via email on the same day I put the Act 1 reading into my Bulb account on the morning of the 14th, about 08:30, OFTM then got the reading they had been using Act 2 into their billing on the afternoon of the 14th I am just waiting for them to FUBAR the final readings to them.