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Amazon purchase

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Comments

  • PDC
    PDC Posts: 805 Forumite
    Yvonneem wrote: »
    Yeh sorry it is dpd.
    Label isn’t pre paid
    Halfords is nearest drop off point


    The label isn't pre-paid? Then I don't think a drop off location would be able to accept it - Or at least thats what I would expect.

    Would be useful to know what Halfords said exactly when they refused it?
  • Nottingham
  • Halfords just said that the parcel hasn’t been delivered by dpd so they couldn’t accept it for return.
  • Yvonneem wrote: »
    Nottingham

    What is the Amazon item?
  • PDC
    PDC Posts: 805 Forumite
    Yvonneem wrote: »
    Halfords just said that the parcel hasn’t been delivered by dpd so they couldn’t accept it for return.

    It is confusing. If you had a pre-paid label then I can't see how that wolud be relevant. If the label you have is not pre-paid then yes, I can see why they wouldn't accept it.

    Its really up to the seller to provide you with some way to return the item - if they want to. Its dificult with the way information is being drip fed but it sounds like they either don't understand the returns process themselves or else they are just trying to fob you off as Amazon have closed the case.
  • It was a 6ft red Christmas tree by a company called Home Decor GB. They have now removed the item!
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