Conflicting explanations

sunfield91

Can anyone help please with this credit card issue
I recently got a new balance transfer card with Bank A (using this pseudonym as I don’t know of allowed to name on here)
I mistakenly requested too much money to be transferred to Bank B from Bank A.
This has left my old Bank B account in credit by about £75. Bank B will not refund this money to be as it didn’t come come from my personal current account but from a third party i.e. Bank A, they say this is due to money laundering legislation and it is up to new Bank B request it repaid to themselves
Bank A state the opposite they say Bank B should repay me to my current account. Bank A state there is a way they can reclaim the money but it will take them about 28 days and they will have to repay the full amount back to Bank B and I will have to start the process again
Bank A suggested that I could get the excess back by drawing the money out at an ATM as it is my money, but if Bank B cannot pay it to my account am I going against regulations by drawing it out, and will I be charged interest?
Sorry for the long post, can someone pls help, was on the phone for 2 hours in total last night to both banks

[Deleted User]

You could withdraw it. You won't be charged interest because you're not borrowing, but you'll pay a cash fee.

Easiest thing is to simply spend it.

18cc

Draw out the £75 in cash from bank B using an ATM . There will be a cash charge but no interest as you are +£75 in credit there..

Pay the £75 cash into Bank A.

Or, as stated above, if you are using a credit card for spending anyway then spend it.

Dobbibill

The conflicting explanations are because they are different banks with different policies on how they deal with a credit on the account.

Either spend it or withdraw it as said. Spending is the easier option - either on fuel, transport, groceries etc. (something you would normally spend anyway).