Please help! Samsung D900i with cracked LCD

Fiona11

My daughter got a new phone for her birthday, on a 12 month contract with Virgin. It is a Samsung D900i and she was thrilled to bits, as it was her first contract phone and my mother bought it for her as a surprise. The contract started at the end of August. Two weeks ago, she picked up the phone, which had been sat on a bookcase, obly to find that the screen had gone all funny. There is no damage to the outside screen, but the LCD screen underneath is bleeding. I sent the phone back to my Mum, special delivery, who returned it to the Virgin shop. They agreed there was a problem with the phone and gave her the Samsung phone number to phone inorder that they could repair it. However, when she rang them up the next day, as soon as she mentioned cracked LCD, they said this has never happened to a Samsung phone before and it must have been done by applying undue pressure to the phone or dropping it from a considerable height. (I can guarantee this was not the case). They have said they are not interested. The phone is only 2 months old and my mother has taken out a 12 month contract. Now we have no phone.

Any advice would be great!

:eek: :eek: :eek: :eek:

gaming_guy

Fiona11 wrote: »

they said this has never happened to a Samsung phone before

:rotfl: :rotfl: :rotfl:

thats the biggest load of **** ive heard for a long while (unless samsung make bulletproof lcds :eek: )

one of my mates has a samsung with a cracked lcd, and he isnt the only one i know of. its well known that if you put pressure on lcd screens (lcd tvs, portable games consoles, laptops etc), they will break.

as you say it happened in normal use, i suspect the lcd was slightly faulty

reehsetin

to be honest ive seen it a couple of times, a couple more than any other make

elljay20

reehsetin wrote: »

to be honest ive seen it a couple of times, a couple more than any other make

yes, i agree, but i can't say that i believe a screen will crack all by itself!!! it's undue pressure put onto the outer casing in my experience, although, the samsungs are very thin, so i suppose crack easier

steviet78

Why don't you try taking it into a Carphone Warehouse, they will fix it under the manufacturers warranty even if you didn't buy the phone from them. If you take it to one of thier express repar centers they can normally do it within a few hours for you.

My mate had a samsung D500 a couple of years back and dropped it in the car park and I think he paid about £40 for a replacement screen.

Keep it in mind as an option.

troykelly

Sale of Goods Act 1979 section 14


14 Implied terms about quality or fitness

(1) Except as provided by this section and section 15 below and subject to any other enactment, there is no implied [term] about the quality or fitness for any particular purpose of goods supplied under a contract of sale.
[(2) Where the seller sells goods in the course of a business, there is an implied term that the goods supplied under the contract are of satisfactory quality.
(2A) For the purposes of this Act, goods are of satisfactory quality if they meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price (if relevant) and all the other relevant circumstances.
(2B) For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods—
(a) fitness for all the purposes for which goods of the kind in question are commonly supplied,
(b) appearance and finish,
(c) freedom from minor defects,
(d) safety, and
(e) durability.



(2C) The term implied by subsection (2) above does not extend to any matter making the quality of goods unsatisfactory—
(a) which is specifically drawn to the buyer's attention before the contract is made,
(b) where the buyer examines the goods before the contract is made, which that examination ought to reveal, or
(c) in the case of a contract for sale by sample, which would have been apparent on a reasonable examination of the sample.]



[(2D) If the buyer deals as consumer or, in Scotland, if a contract of sale is a consumer contract, the relevant circumstances mentioned in subsection (2A) above include any public statements on the specific characteristics of the goods made about them by the seller, the producer or his representative, particularly in advertising or on labelling.
(2E) A public statement is not by virtue of subsection (2D) above a relevant circumstance for the purposes of subsection (2A) above in the case of a contract of sale, if the seller shows that—
(a) at the time the contract was made, he was not, and could not reasonably have been, aware of the statement,
(b) before the contract was made, the statement had been withdrawn in public or, to the extent that it contained anything which was incorrect or misleading, it had been corrected in public, or
(c) the decision to buy the goods could not have been influenced by the statement.



(2F) Subsections (2D) and (2E) above do not prevent any public statement from being a relevant circumstance for the purposes of subsection (2A) above (whether or not the buyer deals as consumer or, in Scotland, whether or not the contract of sale is a consumer contract) if the statement would have been such a circumstance apart from those subsections.]
(3) Where the seller sells goods in the course of a business and the buyer, expressly or by implication, makes known—
(a) to the seller, or
(b) where the purchase price or part of it is payable by instalments and the goods were previously sold by a credit-broker to the seller, to that credit-broker,



any particular purpose for which the goods are being bought, there is an implied [term] that the goods supplied under the contract are reasonably fit for that purpose, whether or not that is a purpose for which such goods are commonly supplied, except where the circumstances show that the buyer does not rely, or that it is unreasonable for him to rely, on the skill or judgment of the seller or credit-broker.
(4) An implied [term] about quality or fitness for a particular purpose may be annexed to a contract of sale by usage.
(5) The preceding provisions of this section apply to a sale by a person who in the course of a business is acting as agent for another as they apply to a sale by a principal in the course of a business, except where that other is not selling in the course of a business and either the buyer knows that fact or reasonable steps are taken to bring it to the notice of the buyer before the contract is made.
[(6) As regards England and Wales and Northern Ireland, the terms implied by subsections (2) and (3) above are conditions.]
(7) Paragraph 5 of Schedule 1 below applies in relation to a contract made on or after 18 May 1973 and before the appointed day, and paragraph 6 in relation to one made before 18th May 1973.
(8) In subsection (7) above and paragraph 5 of Schedule 1 below references to the appointed day are to the day appointed for the purposes of those provisions by an order of the Secretary of State made by statutory instrument.



the RETAILER is responsible. trying to find another section for you

elljay20

troykelly wrote: »

Sale of Goods Act 1979 section 14


14 Implied terms about quality or fitness

(1) Except as provided by this section and section 15 below and subject to any other enactment, there is no implied [term] about the quality or fitness for any particular purpose of goods supplied under a contract of sale.
[(2) Where the seller sells goods in the course of a business, there is an implied term that the goods supplied under the contract are of satisfactory quality.
(2A) For the purposes of this Act, goods are of satisfactory quality if they meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price (if relevant) and all the other relevant circumstances.
(2B) For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods—
(a) fitness for all the purposes for which goods of the kind in question are commonly supplied,
(b) appearance and finish,
(c) freedom from minor defects,
(d) safety, and
(e) durability.



(2C) The term implied by subsection (2) above does not extend to any matter making the quality of goods unsatisfactory—
(a) which is specifically drawn to the buyer's attention before the contract is made,
(b) where the buyer examines the goods before the contract is made, which that examination ought to reveal, or
(c) in the case of a contract for sale by sample, which would have been apparent on a reasonable examination of the sample.]



[(2D) If the buyer deals as consumer or, in Scotland, if a contract of sale is a consumer contract, the relevant circumstances mentioned in subsection (2A) above include any public statements on the specific characteristics of the goods made about them by the seller, the producer or his representative, particularly in advertising or on labelling.
(2E) A public statement is not by virtue of subsection (2D) above a relevant circumstance for the purposes of subsection (2A) above in the case of a contract of sale, if the seller shows that—
(a) at the time the contract was made, he was not, and could not reasonably have been, aware of the statement,
(b) before the contract was made, the statement had been withdrawn in public or, to the extent that it contained anything which was incorrect or misleading, it had been corrected in public, or
(c) the decision to buy the goods could not have been influenced by the statement.



(2F) Subsections (2D) and (2E) above do not prevent any public statement from being a relevant circumstance for the purposes of subsection (2A) above (whether or not the buyer deals as consumer or, in Scotland, whether or not the contract of sale is a consumer contract) if the statement would have been such a circumstance apart from those subsections.]
(3) Where the seller sells goods in the course of a business and the buyer, expressly or by implication, makes known—
(a) to the seller, or
(b) where the purchase price or part of it is payable by instalments and the goods were previously sold by a credit-broker to the seller, to that credit-broker,



any particular purpose for which the goods are being bought, there is an implied [term] that the goods supplied under the contract are reasonably fit for that purpose, whether or not that is a purpose for which such goods are commonly supplied, except where the circumstances show that the buyer does not rely, or that it is unreasonable for him to rely, on the skill or judgment of the seller or credit-broker.
(4) An implied [term] about quality or fitness for a particular purpose may be annexed to a contract of sale by usage.
(5) The preceding provisions of this section apply to a sale by a person who in the course of a business is acting as agent for another as they apply to a sale by a principal in the course of a business, except where that other is not selling in the course of a business and either the buyer knows that fact or reasonable steps are taken to bring it to the notice of the buyer before the contract is made.
[(6) As regards England and Wales and Northern Ireland, the terms implied by subsections (2) and (3) above are conditions.]
(7) Paragraph 5 of Schedule 1 below applies in relation to a contract made on or after 18 May 1973 and before the appointed day, and paragraph 6 in relation to one made before 18th May 1973.
(8) In subsection (7) above and paragraph 5 of Schedule 1 below references to the appointed day are to the day appointed for the purposes of those provisions by an order of the Secretary of State made by statutory instrument.





the RETAILER is responsible. trying to find another section for you

so if a customer cracks the screen on their phone the retailer is at fault? i don't think so. how can she prove the screen just cracked all by itself??

reehsetin

elljay20 wrote: »

yes, i agree, but i can't say that i believe a screen will crack all by itself!!! it's undue pressure put onto the outer casing in my experience, although, the samsungs are very thin, so i suppose crack easier

yeah it must have had some pressure but there has to be a defect with the screens for them to break so easy from normal useage

elljay20

reehsetin wrote: »

yeah it must have had some pressure but there has to be a defect with the screens for them to break so easy from normal useage

i don't know, i had the d900 for abouta year no probs, dropped thrown etc and no probs, and i didn't have many back with this problem, but most of the people had sat on them etc. the e370 on the other hand!:eek:

k4u

hey guys my sister's d900 is suddenly having the same prob have asked orange whether they can do anything abt it and we were plain turned down saying sorry u wud have to pay for it dunno what to do send it to samsung maybe?

thesaint

Samsung D900's are well known from suffering from defective screens.

Google it.